We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Hotpoint urgent tumble dryer recall
Options
Comments
-
They are clearly not doing their best. Giving approx. dates of 5 weeks, then changing it from month to month, meanwhile risking people's lives whilst they continue to use the product. Yes normal day to day business for Hotpoint is promoting extended warranties and trying to get customers with faulty / recalled products to buy a nice shiny new machine for £59 / £99 so less work for Hotpoint!
That's excessive. How many of these recalled machines have actually caused fires? The ones I've seen have all stated something like "it's not yet confirmed if this was one of the recalled machines" - therefore it's just scaremongering.
Also, "less work for Hotpoint" means faster repairs for the rest of us! You're complaining about repair times, then moaning about something which is easing repair times. I'd suggest Hotpoint are probably taking a loss on the machines offered for £59/£99...I suppose to you, that is good customer service.
There are far too many people on here moaning for the sake of moaning or throwing toys out the pram just because they think they're entitled to preferential treatment or brand new machines.
Hotpoint customer services are probably on the brink of breakdown, call after call thousands of thousands of repairs to organise, moaners to deal with... Engineers are obviously booked to the rafters hence long wait times for the modification. Replacement units are being offered at heavily subsided rates.
I'd be interested from the people who repeatedly claim that Hotpoint aren't doing their best what they actually think Hotpoint should be doing to improve things, rather than just slate them without any thought as to the scale of this entire thing.0 -
They are clearly not doing their best. Giving approx. dates of 5 weeks, then changing it from month to month, meanwhile risking people's lives whilst they continue to use the product. Yes normal day to day business for Hotpoint is promoting extended warranties and trying to get customers with faulty / recalled products to buy a nice shiny new machine for £59 / £99 so less work for Hotpoint!
Let's also not forget that it was Whirlpool who did the recall / modification press release, Hotpoint quite happily sat back for several years knowing the machines were faulty and continued to sell them and not modify them!
I suppose to you, that is good customer service.
They don't have an endless supply of engineers, they may of even taken temporary engineers on but as well as this issue they are dealing with day to day repairs...
Tens of thousands have been using these dryers for years and continue to use them without issue... They haven't been deemed as unusable people are told to be vigilant until the fix has been completed. People have a choice, part fitted or new machine... A new machine for £99 is a bargain for someone who has a unit that is years old , those who have a newer model can except a fix leaving them in exactly the same position as they thought they were in when they bought it.0 -
Sigh....
No idea what you're talking about here, who has said the machine is "beyond economical repair?" and no you should not be paying for a new machine in this particular circumstance as there are laws/acts which protect you. But this is nothing to do with the recall at hand.
Because everybody is in the same boat, there are thousands of us waiting for a repair. Yes it's a safety issue but the machines are safe to use as long as you regularly check on them whilst in use. Ignore scaremongering from the likes of ITV This Morning suggesting not to use the machine at all. I mean really, nobody has ever suggested "pulling up a chair" and watching the machine for hours on end. Just regularly check in on it. Who on earth goes out of the house and leaves a tumble dryer running anyway?
If it's so "well documented" and has been for years then why did you buy the dryer in the first place? It always takes companies a long time to put together recall programs.
You shouldn't, wait for the repair (see point 1). Nobody is forcing you to pay for a replacement dryer, it's simply an option. To be frank if you absolutely can't wait for a repair (for whatever reason) then pay for the dryer to be replaced. As I suggested before a brand new dryer for £99 isn't exactly unreasonable.
It's all about compromise, Hotpoint can't repair everybodys machine next week just like they can't simply just say "f--- it, lets just give everyone a brand new dryer".
Wait for the free repair whilst continuing to use the machine (supervised) or fork out the replacement cost and get a new one.
Of course the alternative is to spend "all day" on the phone ranting and raving at people every which way possible proclaiming your own self importance multiple times in order to queue jump the rest of us or bargain a free replacement dryer out of them.
it is though if others get them free0 -
If that is the case why does my tumble dryer have a timer on it, so it can be set to come on at a time suitable, i.e., when I am out at work, in bed etc. If they were designed not to be left on alone, then surely Hotpoint etc. would not have put timers on the products!
Would you set the timer for the dryer to come on when you were out of the house? Mine has a timer but it doesn't mean i have ever used it...Having a timer doesn't mean you shouldn't be cautious.0 -
Let's get a few things straight shall we.
I rang today to chase up why I hadn't heard off them re the repair I was given the runaround by hotpoint with numbers that don't work telephone options that are either dead or constantly engaged.
When I did get through to someone I got attitude off them.
All I was trying to do was arrange the recall to be carried out when the company concerned can't be arsed then I'll start demanding things.
I searched for indesit complaints number which is actually whirlpool explained what was happening Whirlpool stated hotpoint should not even be disputing the repair they should be replacing the appliance under warranty.
Whirlpool gave me another number for hotpoint and told me to tell them whirlpool had said they should replace the appliance.
Rang that number told them what whirlpool had said hotpoint had my phone numbers wrong the wrong purchase date everything they then told me it's AO.COM's problem because I purchased it from them so I rang AO.COM who rang hotpoint.
Hotpoint have now put the issue on domestic and general who provide indesit extended warranties.
So I've now got to phone them.
Totally discussing how hotpoint have dealt with this the staff have not a clue what to do all they can is check a computer screen but if the information they hold is wrong then you are screwed.0 -
when they get round to you the social media staff are actually very helpful0
-
glentoran99 wrote: »it is though if others get them free
Are you really saying that just because some people are getting a free new machine then everyone should get a free new machine?
Do you know the circumstances around these people that are allegedly getting a new machine?
Please tell us because nobody on this forum has yet come close to guessing Whirlpool's logic.0 -
glentoran99 wrote: »it is though if others get them free
Again, you have to look at this from Hotpoints side - we don't know the reasons behind this.
Perhaps others did get them free as an alternative to a repair, but now so many people are demanding free dryers its not viable for Hotpoint to keep providing them - hence the £99 charge we're now seeing.
As I keep saying, there are two sides to every story. The people on this thread who insist on moaning continually and relentlessly ringing hotpoint demanding things are probably the ones causing delays for the rest of us and ultimately the ones responsible for the free machines no longer being provided as some of these people are under the misguided impression that a free replacement machine is to be expected - therefore Hotpoint changed the policy.
We simply don't know the reasons behind these things.0 -
I rang today to chase up why I hadn't heard off them re the repair I was given the runaround by hotpoint with numbers that don't work telephone options that are either dead or constantly engaged.When I did get through to someone I got attitude off them.
All I was trying to do was arrange the recall to be carried out when the company concerned can't be arsed then I'll start demanding things.0 -
Let's get a few things straight shall we.
I rang today to chase up why I hadn't heard off them re the repair I was given the runaround by hotpoint with numbers that don't work telephone options that are either dead or constantly engaged.
When I did get through to someone I got attitude off them.
All I was trying to do was arrange the recall to be carried out when the company concerned can't be arsed then I'll start demanding things.
I searched for indesit complaints number which is actually whirlpool explained what was happening Whirlpool stated hotpoint should not even be disputing the repair they should be replacing the appliance under warranty.
Whirlpool gave me another number for hotpoint and told me to tell them whirlpool had said they should replace the appliance.
Rang that number told them what whirlpool had said hotpoint had my phone numbers wrong the wrong purchase date everything they then told me it's AO.COM's problem because I purchased it from them so I rang AO.COM who rang hotpoint.
Hotpoint have now put the issue on domestic and general who provide indesit extended warranties.
So I've now got to phone them.
Totally discussing how hotpoint have dealt with this the staff have not a clue what to do all they can is check a computer screen but if the information they hold is wrong then you are screwed.
Try FB it worked wonders for me and means you don't have to be waiting in a queue for an agent to become available.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.3K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards