Hotpoint urgent tumble dryer recall

Poppie68

Nickswood wrote: »

Do we know if the replacement £99 dryer is safe ?

The new ones obviously don't have the design flaw that the effected machines do so in that respect it's safe but no dryer is 100% safe unless it is scrupulously looked after.

Poppie68

Marktheshark wrote: »

How exactly do you "supervise" a burning tumble dryer ?
They have to page the fire service here after 6PM, by the time they arrive you would need a new house.

What you going to do if it catches fire internally ? open the door and try and blow it out ?
If they know they can catch fire any "right" company would tell you to take them back for a full refund, not ask people to wait 5 months for it repairing.

Nobody is going to offer a full refund on a machine that is a few years old, they would be offering pennies then people will be moaning about wanting a repair..
Thousands of machines have been running without any issues for years such as mine, nearly 9 years old and more than happy with the repair carried out a few weeks ago.

wealdroam

Marktheshark wrote: »

How exactly do you "supervise" a burning tumble dryer ?
They have to page the fire service here after 6PM, by the time they arrive you would need a new house.

What you going to do if it catches fire internally ? open the door and try and blow it out ?
If they know they can catch fire any "right" company would tell you to take them back for a full refund, not ask people to wait 5 months for it repairing.

I guess you don't have fire extinguishers round you way either?

If not, why not?

Marktheshark

wealdroam wrote: »

I guess you don't have fire extinguishers round you way either?

If not, why not?

Take it thats Irony ?

Poppie68

Tumble dryers always used to come with a warning never to leave unattended while in use , stands to reason really due to electrics, heat and moisture. I'm sure many a fire has been started this way through the years or an abundance of smoke without a fire actually taking hold,but this recall has got everyone's knickers in a twist....While annoying it needs to be put into perspective.. Nobody's live is going to be ruined because they can't use a dryer, buy a cheap clothes horse and wait for the repair.

pascal_sauvage

There are some 'not so helpful' comments on this thread. I was under the impression it was a help forum? I'm guessing you must work for Hotpoint customer services judging by the mood of some of you :wall:

wealdroam

pascal_sauvage wrote: »

There are some 'not so helpful' comments on this thread. I was under the impression it was a help forum? I'm guessing you must work for Hotpoint customer services judging by the mood of some of you :wall:

And what about answering the questions...

wealdroam wrote: »

Oh, I didn't realise you had to sit and watch the thing every minute it was running.
Is that what 'do not leave unattended' means?

Surely you can do other things while it is running?

Poppie68

pascal_sauvage wrote: »

There are some 'not so helpful' comments on this thread. I was under the impression it was a help forum? I'm guessing you must work for Hotpoint customer services judging by the mood of some of you :wall:

Why do some always assume that another person works for the business in question if they have a difference of opinion?
I certainly don't work for any company that has anything to do with these dryers, I have an affected machine but can see things clearly enough to put the problem in perspective, it's a tumble dryer not a life support machine.... Annoying maybe but tish happens and Hotpoint (or whoever own the company) are doing their best to rectify the problem as well as deal with normal day to day business.

AJXX

Poppie68 wrote: »

Why do some always assume that another person works for the business in question if they have a difference of opinion?
I certainly don't work for any company that has anything to do with these dryers, I have an affected machine but can see things clearly enough to put the problem in perspective, it's a tumble dryer not a life support machine.... Annoying maybe but tish happens and Hotpoint (or whoever own the company) are doing their best to rectify the problem as well as deal with normal day to day business.

I echo Poppie68's thoughts on this. I'm awaiting a repair and I certainly don't work for Hotpoint and to be honest I'm not happy with the wait time for a repair - HOWEVER I'm able to apply logic and understanding to the situation and wait patiently, getting on with life in the meantime (it's just a tumble dryer after all!).

To put it bluntly, not all, but a considerable amount of people who have posted to this discussion are being completely unreasonable, while I may get flamed for saying so; this is a discussion board and I'm simply expressing my thoughts.

In my view the people being unreasonable are the ones who;

- Outright refuse to wait for a repair and seem to have an over inflated sense of entitlement (I don't to particularly wait for a repair either, but I appreciate that there are thousands also waiting, there isn't much that can be done about it).

- Outright demand a brand new machine and absolutely refuse to even consider a repair (Nothing wrong with asking for a new machine, but don't go around demanding things you're not really entitle to).

- People who aren't happy with a repair, offered a replacement and aren't happy with that either (Okay, I understand that a replacement unit may not fit in your tightly designed kitchen, but that's not Hotpoints fault - the machine would have eventually needed replacing anyway, if your kitchen was designed so tightly that a slightly bigger dryer won't fit then surely that's more of a design issue? Just accept a repair....)

- Phone lines are going to be busy (mostly because the above mentioned people are clogging them up arguing back and forth), better to submit your details and wait for them to contact you.

- Continue using the dryer under supervision as Hotpoint have stated (P.S. nobody is saying you have to pull up a chair and watch it for 4 hours solid, just keep checking on it regularly), if you don't feel comfortable doing that then buy a cheapo clothes horse and realise it isn't the end of the bloody world! [if you have a family of 6 and do 30 loads of washing per day then buy a bigger clothes horse... You're NOT entitled to queue jump or a replacement delivered next day just because you do loads of washing, learn to deal with it].

- If you do get through to someone on the phone, as much as you feel fed up; be nice and co-operative. This works with ALL CALL CENTRES. Understand that the people you are speaking to are bearing the brunt of this entire mess; likely taking call after call for 8 hours solid (mostly from the aforementioned goons ranting and raving at them). If you're nice they'll probably help you more and get you what you want. If you're ranting and raving, demanding xyz or moaning in general then you're just yet another winger, probably the 170th of the day and they're less likely to want to help you.

Basically, understand that these things work both ways and require compromise on both sides.

ThumbRemote

AJXX wrote: »

I echo Poppie68's thoughts on this. I'm awaiting a repair and I certainly don't work for Hotpoint and to be honest I'm not happy with the wait time for a repair - HOWEVER I'm able to apply logic and understanding to the situation and wait patiently, getting on with life in the meantime (it's just a tumble dryer after all!).

To put it bluntly, not all, but a considerable amount of people who have posted to this discussion are being completely unreasonable, while I may get flamed for saying so; this is a discussion board and I'm simply expressing my thoughts.

In my view the people being unreasonable are the ones who;

- Outright refuse to wait for a repair and seem to have an over inflated sense of entitlement (I don't to particularly wait for a repair either, but I appreciate that there are thousands also waiting, there isn't much that can be done about it).

- Outright demand a brand new machine and absolutely refuse to even consider a repair (Nothing wrong with asking for a new machine, but don't go around demanding things you're not really entitle to).

- People who aren't happy with a repair, offered a replacement and aren't happy with that either (Okay, I understand that a replacement unit may not fit in your tightly designed kitchen, but that's not Hotpoints fault - the machine would have eventually needed replacing anyway, if your kitchen was designed so tightly that a slightly bigger dryer won't fit then surely that's more of a design issue? Just accept a repair....)

- Phone lines are going to be busy (mostly because the above mentioned people are clogging them up arguing back and forth), better to submit your details and wait for them to contact you.

- Continue using the dryer under supervision as Hotpoint have stated (P.S. nobody is saying you have to pull up a chair and watch it for 4 hours solid, just keep checking on it regularly), if you don't feel comfortable doing that then buy a cheapo clothes horse and realise it isn't the end of the bloody world! [if you have a family of 6 and do 30 loads of washing per day then buy a bigger clothes horse... You're NOT entitled to queue jump or a replacement delivered next day just because you do loads of washing, learn to deal with it].

- If you do get through to someone on the phone, as much as you feel fed up; be nice and co-operative. This works with ALL CALL CENTRES. Understand that the people you are speaking to are bearing the brunt of this entire mess; likely taking call after call for 8 hours solid (mostly from the aforementioned goons ranting and raving at them). If you're nice they'll probably help you more and get you what you want. If you're ranting and raving, demanding xyz or moaning in general then you're just yet another winger, probably the 170th of the day and they're less likely to want to help you.

Basically, understand that these things work both ways and require compromise on both sides.

In my view the people being unreasonable are the ones who don't realise that just because it's causing little or no inconvenience to them, that's probably not the case for everyone.

You seem to be suggesting that some people should just not use their dryer for an indefinite period, until Hotpoint decide to get round to them. Surely Hotpoint should be prioritising some people.

Personally I have a Hotpoint dryer, am waiting for a repair, but this hasn't really affected me. However I'm well aware that this would be a major issue for some people, and I certainly wouldn't be too bothered about large families having their machines fixed first.

My other point would be that I don't see a lot of compromise from Hotpoint here. All I see is dreadful communication and outright lies. I initially registered my machine in November and was told I'd be contacted within 5 weeks with a date. The next communication I got was around 9 weeks later telling me they do a repair in April. I didn't call about it, but if Hotpoint got phone calls chasing up they brought that on themselves by failing to communicate. The email claimed repairs were being done on a first-registered first-served basis, which from this and other discussions appears to be untrue. I'll be amazed if they actually do a repair in April, I suspect that unless I chase it up myself I'll still be waiting come summer.