Hotpoint urgent tumble dryer recall

deb2422

After seeing the link for a replacement for £99 I decided with my dryer being at least 8 years old this was a good offer as my dryer was starting to fail anyway. This way I get a new larger dryer for a third of the price. I did however check these were being sold for the stated £299 and they were on Amazon. This became a no brainer for me and I placed my order this morning for delivery on Wednesday. Can wait for my new machine to be delivered :D

wealdroam

The_Moanin_Mini wrote: »

Will try calling again as would like a definite answer from someone who is confident in their reply and not just guessing...

Writing might be the best way to get a definitive answer.
With a written response you would easily be able to justify why you 'pulled it off' or 'left it on'.

Philg81

I'm concerned that on the Hotpoint site is capable of giving an indication of the machine needing NO ACTION NEEDED if the input information is incorrectly entered.

For instance, it is possible to enter any model ID and serial number and the system still says that the unit does not need any action. It does not check the validity of the model and serial number, just that the data entered is not in the list of faulty/recall machines.

That is not good enough. It would be easy to enter data with a transposition of digits/letters or for information to be hard to read on the machine. Transposition of digits/letter is often done or data just keyed in error.

Try it yourself... I'm not convinced that the check is robust when it can be a life or death situation.

Hotpoint must check that the model and serial number are a valid pair and that these appear in the recall list (or not) for it to be robust.

wealdroam

Philg81 wrote: »

I'm concerned that on the Hotpoint site is capable of giving an indication of the machine needing NO ACTION NEEDED if the input information is incorrectly entered.

For instance, it is possible to enter any model ID and serial number and the system still says that the unit does not need any action. It does not check the validity of the model and serial number, just that the data entered is not in the list of faulty/recall machines.

That is not good enough. It would be easy to enter data with a transposition of digits/letters or for information to be hard to read on the machine. Transposition of digits/letter is often done or data just keyed in error.

Try it yourself... I'm not convinced that the check is robust when it can be a life or death situation.

Hotpoint must check that the model and serial number are a valid pair and that these appear in the recall list (or not) for it to be robust.

Don't be silly.

It is down to the consumer to specify their model number and serial number correctly.

If they can't manage that then they need to find someone to help them.

As you suggested, I tried it.

I entered an arbitrary model number and serial number and received the following response:

The model number you have entered shows your appliance is not one of the affected models, please check to ensure this is the correct model number.

See the suggestion there to check that the data sent is correct?
In my opinion, perfectly reasonable.

AJXX

JG1971 wrote: »

I'm fairly sure you'll have to give them 'reasonable opportunity' to repair or replace the item before you chase a refund. Exactly what constitutes 'reasonable opportunity' is unclear though!

Problem is getting through to them is almost impossible, I gave up on the phones and used twitter. They eventually offered me a replacement dryer free of charge but the delivery man damaged our floor in the process!

I'm sure that if you press them hard enough they will offer you the replacement free of charge if you're not happy to wait for a repair.

Why not just wait for the repair and continue using the machine under supervision as stated by Hotpoint?

Sorry to have a go, but I myself am waiting for a repair and reading this thread makes me bewildered as it's full of people who just seem to like causing a huge fuss moaning every which way possible just to get a new machine for the sake if it or because they have some sort of "holier than thou" false entitlement/delusion that they absolutely HAVE to have a new machine as a repair is not good enough.

Perhaps if you had just waited for a repair then your floor would not have been damaged?

JG1971

AJXX wrote: »

Why not just wait for the repair and continue using the machine under supervision as stated by Hotpoint?

Sorry to have a go, but I myself am waiting for a repair and reading this thread makes me bewildered as it's full of people who just seem to like causing a huge fuss moaning every which way possible just to get a new machine for the sake if it or because they have some sort of "holier than thou" false entitlement/delusion that they absolutely HAVE to have a new machine as a repair is not good enough.

Perhaps if you had just waited for a repair then your floor would not have been damaged?

Sigh....

At no stage did I demand a replacement machine, they would only tell me that a repair could not be done until 'towards the end of April' to which I said I wasn't happy with. They couldn't even commit to a particular date at the end of April.
Just remember, they issued a safety notice and then sent out an email saying they would be in touch 'within 5 weeks' - after 8 weeks of hearing nothing, I tried various methods to contact them only to be told that they'd been trying to get in touch during office hours on my home number (I only gave my mobile number) and they are not allowed to leave messages.
HOTPOINT are quoted on the BBC website as saying that they are offering replacement machines as an option.
Personally, I don't have the time to babysit an electrical appliance for such a length of time due to work/kids etc. but I fully understand that it may not be a problem for some people.

M271

I got my email on 14/01/16 and read that my repair would be in Feb, I failed to scroll down further to see a replacement being offered if I followed a link. Had a phone call this week asking what I needed to do and now followed the link to order a replacement for £59. Decided on this course of action because my machine was bought 5 years ago for £179 and is a lower spec than the £59 which I have just ordered. I had the choice of several delivery dates over the next 2 week to chose, no choice of time period on that day though so chose for half term week when my wife will be at home.

Maverick88

Ok I've been reading the these posts for a couple of weeks so I thought I would share my experience of the faulty tumble dryer.

Registered our faulty 5 year old Hotpoint condenser tumble dryer on 23rd November & didn't hear anything until mid January which was via email which stated our repair would be February or we could could take up the £99 replacement offer, which to be honest didn't match our existing 9kg dryer, so we decided to wait until we received a call. Well today Hotpoint phoned to offer us a repair date which I stated I wasn't happy with & would like a replacement but the one being offered did not match & I didn't feel that we should pay due to the inconvenience of not be able to leave the dryer unattended if we wanted to go out. The assistant on the phone agreed & said they could offer me a new replacement dryer FOC, even better they gave me a choice of 4 condenser models to choose from 3 Hotpoints & 1 Whirlpool, 1 of the Hotpoints was even a 9kg version which retails for between £300 & £330...... so I'm now awaiting a delivery date.

RomanDave

AJXX wrote: »

Why not just wait for the repair and continue using the machine under supervision as stated by Hotpoint?

Sorry to have a go, but I myself am waiting for a repair and reading this thread makes me bewildered as it's full of people who just seem to like causing a huge fuss moaning every which way possible just to get a new machine for the sake if it or because they have some sort of "holier than thou" false entitlement/delusion that they absolutely HAVE to have a new machine as a repair is not good enough.

Perhaps if you had just waited for a repair then your floor would not have been damaged?

Why apologise for having a go, then make a barbed comment about thier floor which was clearly damaged by accident?

Philg81

wealdroam wrote: »

Don't be silly.

It is down to the consumer to specify their model number and serial number correctly.

If they can't manage that then they need to find someone to help them.

As you suggested, I tried it.

I entered an arbitrary model number and serial number and received the following response:

See the suggestion there to check that the data sent is correct?
In my opinion, perfectly reasonable.

Thx wealdroam for that

Yes... but it only asks you to check the model number. If a mistake is made in the serial number, then it does not ask you to check that.

So if the pairing is important then why does it not ask you to check both? If the serial number is not important then why ask you to enter it.

Is it possible that a production run of one model has some serial numbers that are faulty and some aren't? We don't know and neither do you. If only some in a model run are at fault, then serial numbers MUST be relevant.