British Gas Collective Fix December 2016

British_Gas_Rep_Matt

BlueIsTheColour wrote: »

I'm sure it said paid 3 months after switch?

Just checked my account and I've been changed over but like others seem to have lost historical usage data so I've messaged them to see what they say about getting out reinstated. I've had no communication confirming the switch, just checked the app.

Hi BlueIsTheColour, any change in your tariff shouldn't affect the usage info displayed online and if you still can't view your usage, I'm sure we can get to the bottom of this. Please just email your details to talktous@britishgas.co.uk using MSE Forums as the subject line. Thanks, Matt

British_Gas_Rep_Matt

planetf1 wrote: »

A few questions about the tariff. I'm currently with E.On.
* Will customers switching to this tariff be eligible for new smart meters (insomuch as they would with any other tariff)
* Economy 7 appears to be available too -- if I didn't have that currently and wanted to switch is there typically meter charge? is that also still precluding smart meters (I've only found OVO saying they have e7 compatible smart meters)
* The BG strategy for off-peak energy seems to be new flexibile tariffs supported by smart metering like the 4 hr peak one.. I think that's the right direction. Is there a variation on that tariff offered as collective?

The reason? I have an electric car, so not far off 50% of my electricity comes from charging. A guess at 20% being forced daytime rather than night might give me 40% E7 usage, which is borderline for any savings. I do like the idea of the off-peak rate flexibility but the prices seem trounced by the collective deal?

Hi Planetf1, Smart meters are available for all our customers and while we can offer an E7 tariff on the collective deal, the lower night rate would usually apply between 12am-7am. Thanks, Matt

jessmist

British_Gas_Rep_Jamie_Lee wrote: »

Hi Jessmist, both tariffs should have changed over at the same time. If you can email your details to [EMAIL="talktous@britishgas.co.uk"]talktous@britishgas.co.uk[/EMAIL], with the subject heading 'Money Saving Expert' I'll take a look into this for you. Thanks, Jamie-Lee

Thanks Jamie Lee
I have emailed you my details.

davethorp

Bit annoyed that the British Gas rep seems to be cherry picking posts to respond to and not responding to everyone who has had issues. Nor has their been any input from MSE.

Thankfully my issue appears to have been resolved and my energy account is now set up with British Gas on the correct tariff without the need for a security deposit. However there still remains the question of if I will still be paid the £30 cash back for switching following the need for British Gas to take manual action to resolve my issue which included the placing of a new sales order

kdelok

I applied for the switch on 5th November, but haven't heard anything back since the MSE confirmation email. Any ideas who I should contact for further information? The online team and other customer service reps at British Gas can't find my application, nor can Money Supermarket.

BlueIsTheColour

British_Gas_Rep_Matt wrote: »

Hi BlueIsTheColour, any change in your tariff shouldn't affect the usage info displayed online and if you still can't view your usage, I'm sure we can get to the bottom of this. Please just email your details to talktous@britishgas.co.uk using MSE Forums as the subject line. Thanks, Matt

Thanks, just about to email now.

MSE_Dan_L

davethorp wrote: »

Bit annoyed that the British Gas rep seems to be cherry picking posts to respond to and not responding to everyone who has had issues. Nor has their been any input from MSE.

Thankfully my issue appears to have been resolved and my energy account is now set up with British Gas on the correct tariff without the need for a security deposit. However there still remains the question of if I will still be paid the £30 cash back for switching following the need for British Gas to take manual action to resolve my issue which included the placing of a new sales order

Hi Davethorp

It sounds like you didn't spot my posts on the previous pages of this thread? But good to hear that British Gas resolved the problems for you.

The cashback is based on the switch referral fee which suppliers pay to MoneySuperMarket upon completion of a successful switch. Assuming that British Gas honours this payment, then you'd still automatically receive the cashback on your switch. This normally takes around 3 months to come through, but as soon as we have an update around this we'll be in touch.

Hope this helps.

MSE_Dan_L

kdelok wrote: »

I applied for the switch on 5th November, but haven't heard anything back since the MSE confirmation email. Any ideas who I should contact for further information? The online team and other customer service reps at British Gas can't find my application, nor can Money Supermarket.

Hi Kdelok - that sounds frustrating. Your app will definitely have been passed to British Gas for processing, so most likely it has this but it hasn't yet been loaded onto its customer service system.

If you drop an email through to the BG rep on this forum with the subject line MSE Forum, (email address is talktous@britishgas.co.uk) they should be able to look into this for you and provide an update on the switch

Hope this helps.

davethorp

MSE_Dan_L wrote: »

Hi Davethorp

It sounds like you didn't spot my posts on the previous pages of this thread? But good to hear that British Gas resolved the problems for you.

The cashback is based on the switch referral fee which suppliers pay to MoneySuperMarket upon completion of a successful switch. Assuming that British Gas honours this payment, then you'd still automatically receive the cashback on your switch. This normally takes around 3 months to come through, but as soon as we have an update around this we'll be in touch.

Hope this helps.

Hi Dan,

I was referring to the issues posted over the last couple of days including my own which seems a duplicate of the deposit issues that people were having with the Sainsburys collective switch at the start of the year. Just a little sillier as I'm an existing British Gas (Sainsburys) customer. As I said that appears to be sorted now and my energy account is set up with British Gas following a complaint directly to them.

So wait and see what happens with the cash back then? I hope that there will be some mechanism in place for me to claim the money should British Gas not pay out for the switch due to their manual intervention. The issue that occurred was down to British Gas' silliness and it would be a shame on me to lose out on the cash back incentive through something that wasn't my fault

British_Gas_Rep_Matt

kdelok wrote: »

I applied for the switch on 5th November, but haven't heard anything back since the MSE confirmation email. Any ideas who I should contact for further information? The online team and other customer service reps at British Gas can't find my application, nor can Money Supermarket.

Hi kdelok, I'm sure we can sort things out. Please just email talktous@britishgas.co.uk, using MSE Forums as the subject line and if possible include a copy of the confirmation email you received from MSE. Cheers, Matt