British Gas Collective Fix December 2016

Johnann

Recently arrived in UK and trying to switch to BG. Online questionnaire says need to contact supplier but BG say must clear with MSE, but how. Anyone solved this problem?:(

planetf1

A few questions about the tariff. I'm currently with E.On.
* Will customers switching to this tariff be eligible for new smart meters (insomuch as they would with any other tariff)
* Economy 7 appears to be available too -- if I didn't have that currently and wanted to switch is there typically meter charge? is that also still precluding smart meters (I've only found OVO saying they have e7 compatible smart meters)
* The BG strategy for off-peak energy seems to be new flexibile tariffs supported by smart metering like the 4 hr peak one.. I think that's the right direction. Is there a variation on that tariff offered as collective?

The reason? I have an electric car, so not far off 50% of my electricity comes from charging. A guess at 20% being forced daytime rather than night might give me 40% E7 usage, which is borderline for any savings. I do like the idea of the off-peak rate flexibility but the prices seem trounced by the collective deal?

jessmist

davethorp wrote: »

It shouldn't be no but for some reason it's proving to be

The British Gas rep doesn't seem to come onto the forum and help answer anybody's questions.
Why ??

domestic1983

just a quick update to let you know British gas have now switched my gas after all the phone calls I have made to them about it so letting you know don't listen to them if they say like they did to me that they don't deal with this switch its only done with cheap energy club that is a lie keep on at them they will do it for you eventuly.

British_Gas_Rep_Jamie_Lee

Hi Jessmist, both tariffs should have changed over at the same time. If you can email your details to [EMAIL="talktous@britishgas.co.uk"]talktous@britishgas.co.uk[/EMAIL], with the subject heading 'Money Saving Expert' I'll take a look into this for you. Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

Hi assesser, the predict next bill facility and history shouldn't have changed, I can take a look into your account if you'd like to email your account details to [EMAIL="talktous@britishgas.co.uk"]talktous@britishgas.co.uk[/EMAIL] with the subject heading 'Money Saving Expert'. Thanks, Jamie-Lee

dacdesigns

Hi all,

I'm having my British Gas prepayment smart meters removed today by British Gas so I can go on a monthly plan with them then changing to sainsburys for a cheaper deal. British Gas have told me this is fine but I would need to wait a week (I think) after the new standard meters are fitted before I can setup with sainsburys. Now I have seen this collective deal does anyone know if I can apply today? or can I call british gas to chat about this deal?

EDIT: Spoke with British Gas, I need to wait till the Grid is updated to show I have monthly meters installed and this can take time. She says to ring back in two weeks, which I work out to be the exact day this finishes lol, my fault though for taking two years to get off these prepayment meters!

davethorp

davethorp wrote: »

Well that's good. Remember all the deposit issues people were having with the Sainsburys collective switch. Well they've just got sillier.

Already with Sainsburys Energy (so technically British Gas) and have been since February this year paying by monthly direct debit. Today I've got a letter saying to call as they needed to discuss my payment method with me and been told when I called that they wanted a deposit of £120 on the electric and £90 on the gas to switch to a cheaper tariff. With essentially the same company.

Ludicrous!

Just to update on this I emailed a complaint to British Gas shortly after this occurred. I haven't had a full response yet other than to ask for details of the tariff I was switching on to however a brand new sales order is now showing up in my British Gas account for each fuel and an Energy account is as well so it's looking like it's being sorted.

Hopefully this messing around doesn't screw up my £30 cash back though

British_Gas_Rep_Matt

domestic1983 wrote: »

just a quick update to let you know British gas have now switched my gas after all the phone calls I have made to them about it so letting you know don't listen to them if they say like they did to me that they don't deal with this switch its only done with cheap energy club that is a lie keep on at them they will do it for you eventuly.

Hi domestic1983, it's not a lie but sounds like we were making things more awkward than they should've been. Although you need to sign up for the tariff through MSE, that doesn't mean that we can't help out if there have been any hiccups. It sounds like you've got things sorted now but just let me know if you need any help. Thanks, Matt

British_Gas_Rep_Matt

mrs_scrooge wrote: »

I'm also in the position where the gas has switched but nothing heard re electricity. I'm already a BG customer and I had an email from them a week ago to say my new gas tariff is up and running. Have just called BG and was advised to switch the electricity again as something should have happened by now. How would I do this? Not through the energy club as it says I already have a switch in progress. What advice have others in this position been given? Its been about 10 days since I applied to switch. Thanks:)

Hi Mrs_Scrooge, we'd expect your gas & electricity to change at the same time and if your electricity tariff still hasn't changed, I'll take a look at what's happening. Please just email talktous@britishgas.co.uk, using MSE Forums as the subject line. Thanks, Matt