TalkTalk website hit by cyber-attack

elektra

here is the link

Daz2009

elektra wrote: »

here is the link

There is no 'myaccount' on that link as it's the same link as mine

Babbler

They are offering all customers a free upgrade. Will be announced today. No details yet - in half yearly report.

joe134

Babbler wrote: »

They are offering all customers a free upgrade. Will be announced today. No details yet - in half yearly report.

I've just renewed, didn't offer me anything, had to haggle just to stand still, .

Oblivion

They reckon this fiasco is going to cost the company around £35 million.


http://www.bbc.co.uk/news/uk-34784980

50Twuncle

They have now removed the email us facility on their help page
Evidently the hacker must have attacked this as well ?
Either that - or they have plans to charge for phone calls to their help section .....
Don't bother trying LIVE CHAT - Constantly busy !!

worldtraveller

Oblivion wrote: »

They reckon this fiasco is going to cost the company around £35 million.

http://www.bbc.co.uk/news/uk-34784980

They are also apparently going to offer free upgrades to their customers.

She added that in recognition of the uncertainty that this had caused customers, they would be offered an upgrade.

Customers who were financially affected directly will be free to leave TalkTalk without financial penalty.

A spokesperson said the type of upgrade offered would depend on the kind of package customers already had. For example, customers with TV packages might be offered a sports channel that they did not already have.

According to Sky News:

TalkTalk is writing to all customers including those not directly affected by the hack to explain what it is doing to protect their data now and offering the choice of a free upgrade from December 1.

50Twuncle

worldtraveller wrote: »

They are also apparently going to offer free upgrades to their customers.

Baroness Harding said: "In recognition of the unavoidable uncertainty, and because we know that doing what is right for our customers will ensure the best possible outcome for the company over the longer term, we are today announcing the offer of a choice of free upgraded services to all our customers."

TalkTalk is writing to all customers including those not directly affected by the hack to explain what it is doing to protect their data now and offering the choice of a free upgrade from December 1.

Sky News

What is the free upgrade likely to be ?
Why don't they just reduce the prices or at least a price freeze ?

worldtraveller

50Twuncle wrote: »

What is the free upgrade likely to be ?
Why don't they just reduce the prices or at least a price freeze ?

I just edited my post above which gives an idea of what it's likely to be and when.

trinidadone

worldtraveller wrote: »

They are also apparently going to offer free upgrades to their customers.

She added that in recognition of the uncertainty that this had caused customers, they would be offered an upgrade.

Customers who were financially affected directly will be free to leave TalkTalk without financial penalty.

A spokesperson said the type of upgrade offered would depend on the kind of package customers already had. For example, customers with TV packages might be offered a sports channel that they did not already have.

According to Sky News:

TalkTalk is writing to all customers including those not directly affected by the hack to explain what it is doing to protect their data now and offering the choice of a free upgrade from December 1.

Its so funny to hear talkTalk will offer "free" upgrades on december 1st, as my price plan increases on that day