TalkTalk website hit by cyber-attack

50Twuncle

worldtraveller wrote: »

They are also apparently going to offer free upgrades to their customers.

She added that in recognition of the uncertainty that this had caused customers, they would be offered an upgrade.

Customers who were financially affected directly will be free to leave TalkTalk without financial penalty.

A spokesperson said the type of upgrade offered would depend on the kind of package customers already had. For example, customers with TV packages might be offered a sports channel that they did not already have.

According to Sky News:

TalkTalk is writing to all customers including those not directly affected by the hack to explain what it is doing to protect their data now and offering the choice of a free upgrade from December 1.

Don't have TV amd already have large fibre
discount ?

50Twuncle

They have announced
Free calls 24/7
Free upgrade to sports on ttTV
or free engiineer visit to check system....

elektra

Daz2009 wrote: »

There is no 'myaccount' on that link as it's the same link as mine

It worked for me otherwise I would not have posted link. I always test links I post.

I noticed when using a different PC it didn't work (see point 2 below) so I tested again at home today in IE and Firefox and this is the page I get.

So not sure why not working for you



Edit: just been reading TT forums - maybe you are not seeing the page because :-
1) They were rolling it out in a controlled manner
2) Need to access whilst connected via TT connection
3) Try deleting cache and cookies

50Twuncle

I am assuming that TT are going to hike the prices of Fibre and ADSL to make up for the free calls - you don't get something for nothing..

ruthy001

TO give hope - just posted on another Talk Talk Forum. Very disgruntled with Talk Talk - third hack! Immediately cancelled broadband/home phone and mobile contracts. Wrote to Ms D Harding direct at the CEO, quoted all the tips from your website with regards to the T&C's, informed them I would be considering a case against them for stress, reporting them to the ICO & OFCOM and was not going to pay any exit fees - contracts still had 12 months on mobile phone and 8 months on broadband etc. Informed them I would give them 2 weeks notice to cancel.

Got in touch with Sky to take over my broadband and Virgin for a new mobile.

Talk Talk Chief Executive Office phoned me - I suggested they email me in light of cyber attack how did I know they were really from Talk Talk (Hahaha that bit was fun!!!). Email received straight away to confirm they were looking into my case. Couple days later emailed me to confirm they would waiver all cancellation fees as a gesture of goodwill (None left from me mind!).
Success - suggest if you are looking to leave them and potentially have exit fees to pay - write to the CEO direct and do not bother with customer services - they do not have the power to deal with this!!!
Pleased that I did not have to fight....... GOOD LUCK!

50Twuncle

Someone has posted an alarming update on TT Community website

http://community.talktalk.co.uk/t5/Cyber-Attack-Discussion-Area/Outstanding-security-vulnerabilities/td-p/1804142

smw1948

I have the plan for broadband but no inclusive phone calls, can someone tell me if I use the phone to call them on an 0800 number will I have to pay for this call?

bsod

no, you can also call 0800 on mobiles for free

their standard contact number starts with 0870 though, free for talk talk phone customers, chargeable for everyone else.

enfield_freddy

my accounts is not working again


"


Oops! There seems to have been a problem...


We're sorry that you've reached this page when trying to access My Account. The problem is usually fixed by trying the following options:

• Go back in your browser and try again.
• Close and reopen your browser, then try logging in to My Account again.

If you're still having problems, visit the My Account help section for further assistance."




help section suggests logging onto your account , and includes a little button


guess what?


"


Oops! There seems to have been a problem...


We're sorry that you've reached this page when trying to access My Account. The problem is usually fixed by trying the following options:

• Go back in your browser and try again.
• Close and reopen your browser, then try logging in to My Account again.

If you're still having problems, visit the My Account help section for further assistance."

50Twuncle

Connection unavailable on online chat
No updates on website either
disgusting0