Anyone used www.oakfurnitureland.co.uk?

neko7249

I ordered a TV Unit which was to be delivered in three to four weeks. The monies were deducted from my Bank 6 October 2013. The latest dispatch date was 27 October 2013.

I started getting nervous on 28 October 2013. It turned out that the goods had not even been shipped from Asia. After emailing and three phone calls I was sent a text message telling me to phone an expensive 0844 number. I phoned a showroom directly and was told my goods "could" be delivered 7 December 2013 but this was not definite.

Oak Furniture Land are now advertising everyday on television promising the nation wonderful furniture that will be delivered before Christmas and I look with shock horror.

The are taking vast amounts of money from the public. They break all contractual agreements by delivering late. The shatter peoples dreams and cause great stress.

I cancelled my order, threatened a Small Claims Action and smile every time I watch Oak Furniture Land adverts.

Maybe they are a Bank in disguise and make bigger profits investing our monies for months at a time!!!!!

Smith1971

I wish I had read all the negative comments about Oakfurnitureland before I decided to spend my hard earned money there.


I purchased 5 items and two were damaged on delivery. Like most of the comments on here I was never advised on this ludicrous returns policy of taking photographs to prove my complaint. What happened to the customer is always correct.


Anywho I sent the photographs in as requested then I had to contact the company who advised me they would send out a technician and" if I wasn't 100% happy with the repair or it couldn't be repaired I would be offered a refund or replacement items"


The technician arrived and was very disinterested in actually attempting to repair the goods as " he was fed up being sent out to jobs by the company that obviously couldn't be repaired"


My complaint was a damaged chest of drawers and a nest of tables. The nest of tables had a dent on the top and a smudge in the stain at the rear of the table. The technician attempted to steam out the dent but said it was impossible to do and the only way would be to sand down the table top and re-stain it, this being said he told me there was no point in trying to repair the smudge.


He took pictures and two weeks later I had to phone OLF as I hadn't been contacted. I spoke to a very arrogant lady called Dawn Martin (apparently the supervisor) who told me she wanted me to take more pics of the repair to the nest of tables, I advised her as to what the technician had said and she told me "take it from my point of view I need to see what the repair is like", I refused to take more pics and waste more of my time.


I advised her I had been told that if I wasn't happy with the repair or the technician couldn't repair it I would get a replacement product or a refund. All I was offered was a refund.


The goods were eventually collected for refund and after two weeks I phoned up to see where my money was. I was advised that I should have phoned customer services when the goods were collected so they could authorise the refund. I was never advised of this and am now having to wait another 7 days to get my money back.


Surprise surprise there was no supervisor or manager available.


Further to all this the delivery drivers admitted to me they are fed up taking the flack for faulty goods as approximately 50% of their time is spent collecting faulty goods and dealing with unhappy customers.


Lesson learned NEVER BUY FROM OAKFURNITURE LAND.

tclairel

Please read the terms and conditions when purchasing from oak furniture land - if they deliver a damaged piece of furniture to you, you are expected to provide pictures via their website. You will then be asked to arrange with the company for a French polisher or carpenter to come and fix the damage. If, and only then, will they agree to take back the damaged furniture (if you don't want money off) and replace it. I was shocked they wanted and expected me to accommodate a visit from someone to fix an inferior coffee table and would not offer an exchange before I had 'allowed' them this opportunity. I have therefore arranged for the coffee table to be collected and to get my money back. I'll spend my money elsewhere and certainly will not accept a substandard product. Very disappointing experience, this was a big investment and until there was a problem the customer service was great. I was extremely upset to have a table with four areas of damage delivered to me and strongly believed I should not have to accept this. It was only me crying on the phone that prompted the company to agree to collect the table ASAP - I have a small house and as you have to keep all the packaging this was a huge inconvenience. Can't wait to see the back of it now and get my refund, the whole experience has been awful and I will not return there nor recommend them to family or friends

tclairel

My negative comment has not be posted on site and today I received an email from one of the marketing team telling me 'as we use this as a marketing tool we publish any positive feedback to help improve the growth of our business'
So, no bad news only good experiences will be found on their site. Personally, this has taught me to never buy from a business without negative remarks as there is no evidence of the type of concerns customers have or how the company responds to reported issues. Pretty poor practice in my opinion

Breaking_Bad

This is the second time I have used this company as the furniture looks and feels like good quality. Never experienced any difficulties before buying with them.
This time when just bought more furniture, sales assistant said there had been some changes made. At the time that mean't nothing to me, until I needed a refund that is!
I paid an extra £39 for my furniture to be delivered at a convenient time. What a good idea I thought. I was wrong!
They could not deliver the furniture at the time I requested. So I asked for a refund.
I rang several times-the line was always busy.
I got through four times after being put on hold-waiting up to ten minutes each call on my mobile- because lines open during office hours and I work. I was told each time I was entitled to a refund and I would get my money back-they said they would ring me back, no-one did.Telephoned today, staff polite enough, but I refused to be rung back, as they break this promise. They said I will now have to wait up to 5 days for my money back. I am seriously put off dealing with this company. I need more furniture-but don't want to deal with this company again. Sorry Mr Bannister but you need to improve your customer services, big time!

Malcolm,_Essex

It’s rather sad that Oak Furnitureland normally offer quality furniture but their customer services policies means that they are often shooting themselves in the foot.

All companies need a good reputation and repeat business to survive. You will see form my earlier e-mail that Imade a genuine mistake, which has cost me £150 (return fees) and I have no furniture. (I don't believe that it really cost them £150 to collect my furniture, given the amount of furniture that can be carried in their van and the often low wages some companies pay their drivers).

O.K Oak Furnitureland are £150 richer, but I will NEVER be buying their furniture again. My friend’s colleagues and relatives cannot believe the outcome and are also unlikely to use the company either. Reader here might well think twice about using them. The bad publicity generated will cost themmore than the £150 that they have made form my mistake.

They need to study organisations that are serious about customer service, like ‘Premier Inn’ etc. Personally I think that their days are numbered if they don’t.

oakfurniturecomplaint

I have spent just over £1000 with oakfurniture land for some Mango dining table and console table, when we opened the boxes (not within the 7 days allowed as we are renovating our home) we found damage to a chair and damage and repair to the table. We bought the extended warranty so didn't think for a minute there would be a problem. A customer service assistant telephoned me to tell me that because I hadn't notified them within there 7 day period that there was nothing they were prepared to do. When I ask about my statutory right James said "we aren't stupid we have legal advisers writing our terms and conditions and you have not got a chance of anything being done!!!!!!".
I ask about the fully comprehensive warranty I was sold he said because its not an accident there was nothing that they were prepared to do.
Just to recap they aren't going to deal with faulty goods because I didn't notify them within 7 days and the fully comprehensive warranty isn't any good because it came to me damged!! not very good customer service fro James.
Could anyone please advise whether I can take them to small claims court many thanks in advance:cool.

Chickabiddybex

Contact the warranty provider and tell them that your kid/nephew/dog/whatever fell on the items and caused the damage?

belmont1106

We have just purchased dining table, chairs and sideboard from them and guess what.....the sideboard was damaged by the courier
The company sent out someone to 'repair' it. I refused to have it repaired as I did not want damaged /repaired goods. They refused to replace it stating that it is not company policy to replace damaged goods!!!!!!!! Clearly they do not understand or comply with section 48A and 48B of the sale of goods act 1979
They stated that they will collect the item and once collected will then START to process the refund - the reason they will not replace the item is, their words not mine, they can not trust their carrier not to damage the replacement item.
What a totally unprofessional and incompetent company.
My suggestion - shop artound and only use them as a VERY last resort

listen2me4once

Wanted to buy a set of Spencer Leather sofas form OFL. Has anyone bought them before and what has been your user experience in terms of quality as well as overall satisfaction.

Please, no sponsored responses from OFL;)