E.ON uSwitch Fixed 1 Collective Oct 15

MrsWenger

Hi Malc, I am an existing customer who wishes to switch to this plan. I saw Helena's reply to another customer advising the Direct Debit can be left as it is but please confirm if that means I don't need to fill in the details on the Uswitch application form. Additionally, there is a credit check authorisation field; do I need to tick that or not please?

Thanks very much,

Tracey

Former_E.ON_Company_Representative:_Malc

Cazzy1987 wrote: »

When logging in to our account it still isn't showing any opening balance and we have been switched since 22nd October, just wondering how long it takes to see the opening meter reading that we provided?

Thanks

Hi Cazzy1987. Helena's not around at the moment so hope you don't mind if I pop on with some information.

Don't worry that there's only limited information on your online account at the moment. This will change as we receive all the details following your switch to us. Thought it might help if I explain what happens with a change of supplier.

Readings and other details are passed between the two suppliers and certain third parties (regional distributor, meter operator, meter reading agent, national database etc) via a series of electronic messages. These messages let all those involved with your energy supply know about the changed circumstances. Although we've started supplying, it may be longer before all the information's in place. Similarly, the reading you gave us has had to go to a third party who check it's in line with previous readings.

Once everything's through, your online account will be updated and you'll be able to see the details you're looking for as well as have access to the various tools. These include 'Real Time Billing' (for producing your own bill) and the 'Direct Debit Manager' (for taking more control of payments including changing the amount). As Helena said earlier, this is all usually done within 32 working days, often sooner.

Hope this eases your mind a little Cazzy1987. Let me know if you need any more information as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

MrsWenger wrote: »

Hi Malc, I am an existing customer who wishes to switch to this plan. I saw Helena's reply to another customer advising the Direct Debit can be left as it is but please confirm if that means I don't need to fill in the details on the Uswitch application form. Additionally, there is a credit check authorisation field; do I need to tick that or not please?

Thanks very much,

Tracey

Hi Tracey. Good to hear from you again. I remember you from a previous conversation on another thread. Hope you're okay?

The uSwitch Collective is available until 3 November 15. To move to this tariff, please complete all the required fields on the uSwitch application. If one is left empty, the application won't go through. As an existing customer, ticking the credit check box won't have an effect on your account but will cause the transfer to fail if the field's left empty.

Similarly, don't worry about the Direct Debit. We'll only look to review the payments at the annual and mid-term points as we would usually. If your tariff switch happens at another time, the amount won't alter as a result of going on a different tariff. You can, though, make changes to the amount yourself through an online tool called the 'Direct Debit Manager.' This gives you more control over the arrangement and comes in handy should circumstances change.

Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected.

Hope this answers your questions Tracey. Let me know if you need any more details as happy to help. Have a good weekend.

Malc

POPPYOSCAR

E.ON_Company_Representative:_Helena wrote: »

Morning POPPYOSCAR

I've actually emailed a colleague who is dealing specifically with these collective switches to make sure I get this right.

So I'll reply and confirm properly.

But as Malc says, we'll make an adjustment or re-bill back to the date of the switch advised on the email.

Regarding the credit on your account, I'd suggest leaving some of it on the account just to cover you through winter and larger bills, but as you've billed up to date of course you can request this back

I'll be back as soon as I can.

Thank you

Helena

Hi


Been a few days now.


Can you confirm please.


I have been told different on the phone - told it starts on the 21st and ends on 21st next year- so not backdated to the actual switch date then.


Thank you

MrsWenger

E.ON_Company_Representative:_Malc wrote: »

Hi Tracey. Good to hear from you again. I remember you from a previous conversation on another thread. Hope you're okay?

The uSwitch Collective is available until 3 November 15. To move to this tariff, please complete all the required fields on the uSwitch application. If one is left empty, the application won't go through. As an existing customer, ticking the credit check box won't have an effect on your account but will cause the transfer to fail if the field's left empty.

Similarly, don't worry about the Direct Debit. We'll only look to review the payments at the annual and mid-term points as we would usually. If your tariff switch happens at another time, the amount won't alter as a result of going on a different tariff. You can, though, make changes to the amount yourself through an online tool called the 'Direct Debit Manager.' This gives you more control over the arrangement and comes in handy should circumstances change.

Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the time of the annual review if payments are changed but usage doesn't alter as expected.

Hope this answers your questions Tracey. Let me know if you need any more details as happy to help. Have a good weekend.

Malc

Hi Malc, we did indeed touch base on another thread, well remembered! Yes, all good thanks and I hope the same is true for you Thanks very much for all of the information; appreciated as always.

I was aware of the direct debit management tool thank you. I just wanted to be sure that by filling in the direct debit mandate on the form I wouldn't end up with two set up.

My current tariff runs until January but this collective one will represent a saving so I am pleased to be able to stay with E.ON as I find the service to be very good and having the expertise of you and Helena available to assist with enquiries is a big part of that.

Thanks for the good wishes for the weekend, you too!

Kind regards,

Tracey

brewerdave

To answer the last two posts based on MY experience of an EON internal swap using USwitch:-
1. The existing DD has continued -no 2nd DD has been set up (so far!)
2. The start date for my USwitch tariff has been backdated to the application date ,in my case 14th Oct.

MrsWenger

brewerdave wrote: »

To answer the last two posts based on MY experience of an EON internal swap using USwitch:-
1. The existing DD has continued -no 2nd DD has been set up (so far!)
2. The start date for my USwitch tariff has been backdated to the application date ,in my case 14th Oct.

Thanks for the feedback regarding the direct debit Dave, fingers crossed then!

Best wishes,

Tracey

savetilibleed

Is either paper quarterly billing available from E.ON during uswitch with a meter reading provided by me so each bill is actual usage? Quarterly whole bill DD is also OK.

E.ON_Company_Representative:_Helena

POPPYOSCAR wrote: »

Hi


Been a few days now.


Can you confirm please.


I have been told different on the phone - told it starts on the 21st and ends on 21st next year- so not backdated to the actual switch date then.


Thank you

Morning,

I'm so sorry for the delay in getting back to you, I've also been out of the office


The switching team have said,

Due to delays in switching if an account gets billed then we would still apply the switch from the requested date.

If there's a problem with the dates or billing, I can get you through to the specialist guys.

Thank you

Helena:)

MrsWenger

I switched successfully at the weekend and also helped father-in-law do the same. I also told a friend about this deal and she switched too; £785 annual saving for the three of us!

I know it ends tomorrow but if you are going to swap, and are using an iPad to do it, just make sure you have all details to hand before starting the form. I needed to go to my document repository to see which date my DD goes out on and had to start again.