MSE big switch eon to eon?

Former_E.ON_Company_Representative:_Malc

7_week_wonder wrote: »

That's my last excuse for not switching gone! Thanks for the explanation and reassurance.

You're welcome 7 week wonder. Glad to help.

Malc

Former_E.ON_Company_Representative:_Malc

youravinalarrrf wrote: »

Malc any chance E.ON could add an initial email to the process confirming that the application from CEC has been received and will be processed in the next few days?

The reason for asking is that I have previously had an application to another supplier made via CEC vanish down a black hole for an unbelievable 6 weeks with no explanation provided by CEC.

youravinalarrrf wrote: »

MSE Dan L no point arguing over water that's gone under the bridge a long time ago. An extra initial email from E.ON confirming receipt of the application would avoid the black hole that existed previously and add peace of mind for the customer.

Hi youravinalarrrf

Hope Dan's post helps. Thanks Dan. If after a few days of applying, you haven't received a Welcome Pack (changing supplier) or email (changing tariff within E.ON) let us know. As Dan says, there's support in place to help with any difficulties. This support is detailed in the FAQs on the CEC's Big Energy Switch 3 page. I'd leave it about 6-7 working days if changing supplier or 4-5 if switching tariff.

If you're changing supplier, you might be interested in a relatively new online tool I mentioned to jwatt above. It's 'Track My Switch.' It lets you see where you are on the switching journey and what will be happening next.

Hope this helps youravinalarrrf. Let me know if you need anything else as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

molerat wrote: »

I received an e-mail from CEC as soon as I applied and an e-mail from EOn the next morning.

Glad you've received the emails molerat and thanks for letting me know. Don't know if you've seen my posts above to jwatt and youravinalarrrf about the 'Track My Switch' tool? Thought it might be something you're interested in. Good for keeping an eye on things.

Have a good weekend.

Malc

FOREVER21

E.ON_Company_Representative:_Malc wrote: »

Hi jwatt

We're always looking to improve our products and services. Development of both the website and billing processes are ongoing projects.

For instance, earlier this year we introduced a new online tool called 'Track My Switch.' This lets customers see where they are on their switching journey and what will be happening next. Recently, we added a facility to our phone app too. Now, depejwattnding on the type of phone they have, customers can leave reviews about their experiences with us. This is being trialled at the moment with a view to widening its availability.

Similarly, we're continually looking to improve our billing system. A lot of this is behind the scenes but customers will see the benefits as improvements start to have an impact.

Is there anything in particular you would like to see jwatt? Not making any promises but I'm always happy to feed suggestions/criticisms back to the relevant areas of the business.

These are just a few examples of what we're doing but hope they're of interest.

Malc

Interesting to see that you are always looking to improve your service.

However ,I think what jwatt is concerned about as he is a co-op customer ,is their attempt to update their system has presented many customers(including me) with horrendous problems. I think jwatt may be concerned that your updates might result in the same problems. Thus his question.


I too by the way have signed up to to E.On via CEC and I have to say the speed of contact from E.On has been very good
, I applied 2 days ago got an instant reply fromCEC and today an e- mail welcome message with account details from E.On quite impressed. Although having experienced co - ops level of service any thing would be an improvement.
But to echo jwatts concern please confirm you are not planning a complete overhaul of your system!

jwatt

However ,I think what jwatt is concerned about as he is a co-op customer ,is their attempt to update their system has presented many customers(including me) with horrendous problems. I think jwatt may be concerned that your updates might result in the same problems. Thus his question.

That is my concern.

I used to be with Eon and their web site was excellent, when I switched to the Co-op their web sit was OK then they "upgraded" it and as everyone has found out it is now crap. Same with their customer service, I only stayed with them because of their tarriff, now that Eon is competative again goodbye Co-op.

Former_E.ON_Company_Representative:_Malc

FOREVER21 wrote: »

Interesting to see that you are always looking to improve your service.

However ,I think what jwatt is concerned about as he is a co-op customer ,is their attempt to update their system has presented many customers(including me) with horrendous problems. I think jwatt may be concerned that your updates might result in the same problems. Thus his question.


I too by the way have signed up to to E.On via CEC and I have to say the speed of contact from E.On has been very good
, I applied 2 days ago got an instant reply fromCEC and today an e- mail welcome message with account details from E.On quite impressed. Although having experienced co - ops level of service any thing would be an improvement.
But to echo jwatts concern please confirm you are not planning a complete overhaul of your system!

Oh! I see FOREVER21. Sorry, wrong end of the stick :doh:No major overhauls or re-designs planned with the website in the foreseeable. The changes I mentioned are part of our ongoing commitment to improve.

Glad you're okay with our response. We introduced Faster Switching earlier this year so we'll be looking to complete your move in about two and half weeks from the date it started. Don't forget about the 'Track My Switch' tool I've mentioned in this thread. Great for keeping an eye on where your switch is at.

Sorry again for barking up the wrong tree but hope this helps and have a good weekend.

Malc

Former_E.ON_Company_Representative:_Malc

jwatt wrote: »

That is my concern.

I used to be with Eon and their web site was excellent, when I switched to the Co-op their web sit was OK then they "upgraded" it and as everyone has found out it is now crap. Same with their customer service, I only stayed with them because of their tarriff, now that Eon is competative again goodbye Co-op.

Sorry jwatt. Wrong end of the stick. :doh:Please see my post to FOREVER21 above. Hope this explains and have a good weekend.

Malc

PS/ Glad you liked our website before.

phillw

I'm on E.ON "MSM Fixed 1 Collective May 2015 Paperless Billing".

Would I receive cash back if I switch from EON to EON?

MSE_Dan_L

phillw wrote: »

I'm on E.ON "MSM Fixed 1 Collective May 2015 Paperless Billing".

Would I receive cash back if I switch from EON to EON?

Hi Phillw

Yes that's right - all switches submitted through our site are eligible for cashback, including if you're just moving tariffs with your existing provider.

Hope that clarifies.

banana_octopus

I am also attempting to switch from the E.On fixed v16 tariff, but as my previous previous address was in NI, the switch form won't allow me to proceed (it states that "comparisons can't be provided for addresses in Northern Ireland" - but my current address is in England).

Has anyone else found this problem? Can I switch to the collective tariff directly with E.On since I'm already with them?