MSE big switch eon to eon?

youravinalarrrf

Hengus wrote: »

So where are the terms and conditions for these contracts written down?

The terms and conditions are here https://www.moneysupermarket.com/gas-and-electricity/policydocuments/MSETCsSept15Collective.pdf

(I found this link during the application process)

System

youravinalarrrf wrote: »

The terms and conditions are here https://www.moneysupermarket.com/gas-and-electricity/policydocuments/MSETCsSept15Collective.pdf

(I found this link during the application process)

Thanks. My CEC listing is two switches out and I cannot see it be updated anytime soon due to the joys of being with an IGT.

MSE_Dan_L

Hengus wrote: »

Thanks. My CEC listing is two switches out and I cannot see it be updated anytime soon due to the joys of being with an IGT.

Hi Hengus

If your supplier has confirmed to you (but not yet to CEC) you could drop us an email and we'll update your account manually for you. We wouldn't want you to miss out on the tariff because your current supplier is slow to update us.

System

MSE_Dan_L wrote: »

Hi Hengus

If your supplier has confirmed to you (but not yet to CEC) you could drop us an email and we'll update your account manually for you. We wouldn't want you to miss out on the tariff because your current supplier is slow to update us.

Thanks Dan - e-mail sent.

Former_E.ON_Company_Representative:_Malc

7_week_wonder wrote: »

I've never switched energy suppliers before (yes I know.....) but this has finally given me the shove I need. I've got one question though, for some reason our electricity is only in my husband's name (Mr Bloggs) whereas our gas is in both our names (Mr Bloggs and Dr 7WW) Does anyone know if this will cause any problems if we try to switch both accounts to one new supplier account (Mr Bloggs and Dr 7WW)?

Morning 7 week wonder

Not a daft question at all. I can see the concern but don't worry. When accounts are applied for by any supplier, it's the unique industry supply numbers that are used. For electricity, it's the Meter Point Administration Number (MPAN) and for gas it's the Meter Point Reference Number (MPRN).

Among other things, these numbers identify the meters at individual properties and it's these that are applied for during a switch. How accounts are set up is down to individual suppliers. Having separate accounts for electricity and gas won't affect any switch.

If you want to know your particular supply numbers, have a look at your bills. They'll be listed on there.

Hope this helps 7 week wonder.

Malc

Former_E.ON_Company_Representative:_Malc

Shrimply wrote: »

But this is the problem. Firstly, I can find nothing at all in the switch information that states this standing charge reduction for paying by fixed direct debit. Despite the fact it mentions discounts for paperless billing etc

Secondly a monthly variable direct debit payment is still a "Monthly Direct Debit", is it not? Why should it be different? And why are they not more clear and consistently referring to a fixed direct debit when you also offer a variable direct debit option?

For me it means that paying for what I use monthly would cost me almost 25% more than paying a fixed amount. How that can be justified is beyond me.

As far as I'm concerned, people that are prepared to pay for everything they use month by month should be viewed as lower risk, they are less likely to build up large debts quickly and should be rewarded, not punished for no reason.

Morning Shrimply

Sorry you're struggling to find the information. Savings for paying with a Monthly Direct Debit are made via lower daily standing charges rather than a percentage discount as in the past. The different rates are shown on the pricing panels when going through a switch. We also state there's savings to be made on the payment arrangement screen when switching through our website. Not sure about when going through the Cheap Energy Club though. Best to check this with MSE Dan.

Under current industry rules, we're no longer able to offer discounts based on payments. Any reductions we offer must match the savings we make as a company. This is why we're able to lower standing charges for customers paying with a Monthly Direct Debit as it costs us less to manage these accounts.

Hope I've explained the difference in the payment methods Shrimply. Let me know if still not clear as happy to help.

Malc

Skools_Out

Maxwell007 wrote: »

E.ON - MSEFixed 1 Year Collective Sept 2015 Online WIT £30 CASH BK
Gas
Unit rate 3.127p per kWh
Standing charge 21.903p per day


Electricity
Unit rate 10.584p per kWh
Standing charge 16.422p per day

Vs

Extra Energy Clear Fixed Price Nov 2016 v2
Gas
Unit rate 3.150p per kWh
Standing charge 14.942p per day


Electricity
Unit rate 11.477p per kWh
Standing charge 14.942p per day


Its only the Cash Back that make EON cheap but I would rather be with EON then EE . . .

I'm sure you could beat those gas prices - still fixed for 12 months (and possibly still get cashback depending on the supplier chosen)

Shrimply

E.ON_Company_Representative:_Malc wrote: »

Morning Shrimply

Sorry you're struggling to find the information. Savings for paying with a Monthly Direct Debit are made via lower daily standing charges rather than a percentage discount as in the past. The different rates are shown on the pricing panels when going through a switch. We also state there's savings to be made on the payment arrangement screen when switching through our website. Not sure about when going through the Cheap Energy Club though. Best to check this with MSE Dan.

Under current industry rules, we're no longer able to offer discounts based on payments. Any reductions we offer must match the savings we make as a company. This is why we're able to lower standing charges for customers paying with a Monthly Direct Debit as it costs us less to manage these accounts.

Hope I've explained the difference in the payment methods Shrimply. Let me know if still not clear as happy to help.

Malc

There is really no point me complaining as it won't make any difference, but I do think that charging extra to customers who wish to consistently clear all their debt with you each month is very unfair. And I can't possibly see how it costs more to take a variable direct debt than a fixed one. You still have to generate a bill each month. If other companies can do it without penalising customers then why can't E.ON?

Ultimately though I think you are kindof missing my point here, because you are still doing it. If you offer both a fixed monthly direct debit and a variable monthly direct debit there is no logic into referring to the fixed one as a "Monthly Direct Debit", because it's incredibly confusing and misleading.

Why from reading this sentence;

This is why we're able to lower standing charges for customers paying with a Monthly Direct Debit as it costs us less to manage these accounts.

Would I be incorrect in assuming that I could pay Monthly by variable Direct Debt (which you offer) and still get the discount?

Former_E.ON_Company_Representative:_Malc

Hengus wrote: »

So where are the terms and conditions for these contracts written down?

Hi Hengus

Hope the link youravinalarrrf posted helps. Thanks youravinalarrrf.

The T&C's are on our website too. Sorry, MSE don't allow Company Reps to post links but if you search Residential Terms and Conditions then go into Expired Products (E.ON), they're in there.

Customers coming to us from another supplier will receive a Welcome Pack within about 6 working days of starting the switch. This will include the T&Cs. Customers changing tariff will receive an email confirming the change within about 4 working days. This will have a link to the T&Cs.

Hope this helps Hengus.

Malc

NittyGritty

I forgot to ask, as I,m currently with Eon, and thinking of switching to the new Eon Mse Tarriff, do I keep my current account number and email address associated with that account ? or do I have to sign up again to log into my new account