Our new Sky Haggling guide - please share your feedback

IANS325

I got my bill from £70 to 49.00 by following this guide


http://postimg.org/image/swgdl1imp/

gsddusty

FredG wrote: »

50% off and £100 credit negotiated for both ourselves and my girlfriend's parents after cancellation. They'll play a little hardball but the offers are still there.

I am impressed you managed that I played very nice even saying I was aware others customer service wasn't as good but that £40 - £60 per month was a lot to pay for customer service but still got no where. I didn't get anything other than the 35% off TV only for 5 months of the 12 months.
I cancelled and haven't received any offers including the 50% one so have signed up with talk talk who give current offers to all customers so at least I will know where I am and I got plus TV fibre and anytime calls with sports and entertainment package for £65 per month where as sky wanted to charge me £100 for similar package so I have moved and now wouldn't take the offer. The bad news for them is I also do the negotiations for my parents and brothers so they could lose a few accounts. The worse bit is they are now showing an ad on TV for the 35% for 12 months but despite 4 calls at different time and waiting 1 week before signing up anywhere else they didn't even offer me that.


Good luck all

ItchyFeet

I cancelled my tv a few weeks ago and a 50% off discount did show in the interactive tv but this then changed to 35% off.

I tried live chat today and was initially offered 25% off but refused. This then went to absolute best offer of 35% off, £50 credit and no contract. I requested £100 credit i received when i first joined but this was refused.

I'm going to use NOW TV instead.

McClane54

Serendipity wrote: »

I called Sky to cancel the sports package (which we had only signed up for a few years ago to get 3D). So I was chatting to this very friendly Welshman about 3D, 4K and so on, for about 10 minutes, then as well a bringing my bill down by cancelling sports, he said as I'd been so friendly he would give me a 6 month discount of £16.01 a month! We carried on chatting for a while, then said our goodbyes like old friends!
That's what you call customer service :T

thats just the welsh for you

onefurlongout

Hi all,


We are in the process of renewing right now. Has anyone got a good deal by switiching to Sky Q Silver? We are also looking to transfer our BB from Talk Talk so wonder if this was a good bargaining tool

Mr_P_5

Hi,

This is my first time haggling with sky after 1 year with them on a new customer deal.

I was paying about £47 a month for the full TV package of sports, movies, HD etc.. it has bounced up to £80 but have this offer:

1st month: £29
8 months: £54
3 months: £80

it is a hike in my opinion so should i cancel?

poppasmurf_bewdley

Give in your cancellation notice, and wait for a better offer to appear on your Sky Account, either online or via your TV.

I would aim for a minimum of 50% off all TV for 12 months, and also press for a £100 credit to your account. You could drop the latter if they prove difficult to deal with.

But they will deal.

Mr_P_5

Thanks...

As soon as i have cancelled MYSKY online is offering 35% off. I will wait and see if i can get more.

mrshumphreyjr

Ive just followed Martin's great advice. We had been lucky to be offered a competition prize with EE, which did take about 5 months to sort, but from today we are not with Sky for Broadband (normal not fibre) for the next 18 months plus a EE TV box as part of the prize.

On getting the £3.50 increase letter Martin's email mentioned a while ago, I called this afternoon to cancel our service and was told I could get a 25% discount for being a customer for so long - a surprisingly 16 years, 11 months and 8 days on Sky Digital. The guy I spoke to also suggested moving from Variety to Family in June as the HD is all included rather than a separate charge.

Followed the advice not to take it there and then - consult the husband/dog/cat, and when i called back and spoke to someone else, he read 25% as 35%!:j I managed to keep my cool and therein referred to the "35%" on offer at regular times during the call. Short to say for a 35 min 2 call bit of work, we have knocked £16.45 off our bill a month for the next 9 months, on a 12 month contract, and in June we will switch to Family bundle saving another £5ish.

Thank you Martin, next call is to our energy companies to save another £300 or so...

Chrisca50

Been with Sky for a long time - rang and asked what they could do and they offered me 25% off for 9 months. Told them i would check with other half and when I rang back and asked if they could do anything better they offered me 12 months instead of 9. Pushed a bit further but no go so accepted. Happy with that though