Our new Sky Haggling guide - please share your feedback

JJM03

The number I used today was 03337592147.

travellingred

Sky seem to have a new tactic they are employing. I've been a Sky customer for 21 years and usually haggle a deal. I'm coming to the end of my current contract and was due to call them to renegotiate. I received an email today telling me that my deals were coming to an end but there's no need to call them because they've given me a year of new deals saving £216 without needing to call them or to enter a new contract.

However when I logged onto my Sky account to see the new deal, it actually increases my monthly costs from £77.50 to £101.50. 

So I'll be calling them after all. 

Be aware!

brewerdave

travellingred said:

Sky seem to have a new tactic they are employing. I've been a Sky customer for 21 years and usually haggle a deal. I'm coming to the end of my current contract and was due to call them to renegotiate. I received an email today telling me that my deals were coming to an end but there's no need to call them because they've given me a year of new deals saving £216 without needing to call them or to enter a new contract.

However when I logged onto my Sky account to see the new deal, it actually increases my monthly costs from £77.50 to £101.50. 

So I'll be calling them after all. 

Be aware!

Others have reported similar "offers" of much reduced discounts.. Presumably enough people accept these/don't haggle to make it a worthwhile tactic for Sky. 

shawry_99

I've just signed up for 18 months, my updated price for renewal was £53, rather than £101.

Though it did say, save £261 over the 18 months.  Ive taken screen shots just in case it doesnt reduce that far. 

stanyewest

jacquelinec said:

My sky cuts off on Monday.  I have signature , HD, sports, BT sport  and multiroom.  Since my contract expired my bill has gone from £75 to £92.  My offers on chat have been £86  then £80. I had a review your options message and got offered £72.  Today I had another message and was offered £69 .  
Although its cheaper than my previous deal , it's still a lot at the moment. Wondering what I could realistically expect to be offered.  Alternatively could I reduce to signature and multiroom and hope to get sports on an offer later.   

We're currently in the same boat - did you get a better offer in the end?

thank!!

IanR1983

I haggled by cancelling as it was going up to over £80 a month. I received an offer letter a couple of weeks later and now have Sky Q, Sky cinema, sky sports, Ultimate TV add on (Netflix) Ultra HD for £38 a month for 18 months. 

theatretony

Sky will not budge on my Fibre deal.  Out of contract but paying £27.50 a month (which includes the useless Sky Broadband Buddy app).
Told them I can get plusnet for £23.99 a month, and they will not move as said I was on the best deal already. This was with the 'Loyalty team'

Lisey_Loo

IanR1983 said:

I haggled by cancelling as it was going up to over £80 a month. I received an offer letter a couple of weeks later and now have Sky Q, Sky cinema, sky sports, Ultimate TV add on (Netflix) Ultra HD for £38 a month for 18 months. 

How did you get it that low? 

I need some help with mine.

I have asked several times & they’ll only reduce my bill by £8 per month to £75.
Been with them over 20 years & can’t get Virgin or anyone else in my area. 

Lisey_Loo

Can anyone help with this?

They won’t budge on lowering the price whereas before they did some good deals to keep me.

If I go ahead & cancel, what happens with offers etc to stay? 

brewerdave

Lisey_Loo said:

Can anyone help with this?

They won’t budge on lowering the price whereas before they did some good deals to keep me.

If I go ahead & cancel, what happens with offers etc to stay? 

You need to put in cancellation notice - and be prepared to be without Sky for a period. Offers usually come in the notice period but no guarantees - best offers after the service has been switched off.