Our new Sky Haggling guide - please share your feedback

Rupacomp

So heres my haggling story... albeit goes a bit beyond haggling. Last year my bill went up to £90+ per month at end of contract so went to do the same as always done and try to haggle. Then my husband reminded me that when we bought our house together years ago and he cancelled his sky sub, he was inundated with offers to come back for months after. So thought, shall we cancel outright for a little while and see if we get better deals than haggling.  

Well... that was last September and I've just had my lowest offer through the door of £17 per month (that's the signature package so not got all the add ons... guess that would hike it).

 BUT... the real moneysaving part of it for us has been that we realised we dont miss Sky one bit! With so much choice on freeview and catch ups, my husband mainly watching Netflix, and me just barely watching tv at all anymore, were saving a packet. Even sport - which we love - were not missing. 

jacquelinec

My sky cuts off on Monday.  I have signature , HD, sports, BT sport  and multiroom.  Since my contract expired my bill has gone from £75 to £92.  My offers on chat have been £86  then £80. I had a review your options message and got offered £72.  Today I had another message and was offered £69 .  
Although its cheaper than my previous deal , it's still a lot at the moment. Wondering what I could realistically expect to be offered.  Alternatively could I reduce to signature and multiroom and hope to get sports on an offer later.   

jojaca

I have been offered signature/sports/HD/UHD for £36 and £41 with Netflix, if that helps you.

GibbsRule_No3.

jojaca said:

I have been offered signature/sports/HD/UHD for £36 and £41 with Netflix, if that helps you.

This is why I decided to cancel I was paying £46 for HD Basic, Sky Go and nothing else.  I cannot really upgrade to SkyQ as the communal dish would not work with that. Surprised they have not offered anything to keep me, they obviously have enough customers or are so busy with everyone cancelling.  They did send a survey asking why I was leaving, will be interesting to see if it is just a generic survey or if they do read the reason and then come back with an offer.  I’d accept £36 with a sports package added, since I get my sport via Now TV so i could save £30 a month with £10 off Sky and the current £20 Now Sports contract.  Freeview box is okay and I can live with it but Sky is easier to use. Nine days to go, so a waiting game.  How long do you need to be away from a contract before being able to take a new one out?

jacquelinec

jojaca said:

I have been offered signature/sports/HD/UHD for £36 and £41 with Netflix, if that helps you.

Can I ask is that without bt sport and multiroom.  Are you still connected or not with sky at the moment ?

jojaca

That's without BT and multriroom, I have been without Sky TV for about six weeks. 

mda99das

Been with sky for 22 years. They can offer sky Q 3 boxes, sports, HD, 75meg fiibre and best they can do is £102. Moving to Virgin who can do the same for 85

Boohoo

mda99das said:

Been with sky for 22 years. They can offer sky Q 3 boxes, sports, HD, 75meg fiibre and best they can do is £102. Moving to Virgin who can do the same for 85

Virgin sell Sky Q boxes now?

gnat9gnats

Sky may be playing hardball on haggling discounts now. Im a Diamond VIP customer of 21 years and have haggled reasonable reductions in the past. We have TV, BB and Mobile with Sky and I've tried twice this week and failed to reduce my bill meaningfully despite being out of contract. On the first call the guy only tried to sell me Sky Glass. Today I tried again and eventually had to go through to cancellations. To the surprise of the rep given my customer status, the best he could do was a reduction of £7 off my £77 TV bill. He even tried again and got a higher price! 

Given I have the minimum package to get Sky Sports I note BT offer Sky Sports and BT Sports and a BB package for 40% less than my Sky TV and BB. I cannot ignore that!

applicationcen

Is there a 'sticky' post that gives the contact number to call in order to give notice to quit sky?

My Future bill says that the cost for SkyHD, GO and Movies goes up to £51.64 (from £33.00) on 12 October.

UPDATE - on another screen it says Atlantic and Movies is in contract till 21 October. So it looks like they are raisin the price to £51.64 while I am still in contract. I don't understand how they can get away with that.

So that I understand what I need to do - You call up the number. You say you want to give the required 30 days notice to quit? They haggle a bit, or leave you hanging etc. I'm a bit worried about this bit in case they cut you off early and charge you a fee.

Assuming the notice period is adhered to, you get cut off on the date and the box reverts to Freeview. Then its a bit of a game of chicken to see if they come back with an offer to get you back on board. Or are they dropping the haggling now?

At the minute I do enjoy having the movies, but the Sky HD box is a bit fuzzy on a larger 4k screen. So I am prepared to dich Sky as I'm increasingly watching streaming with UHD/HDR programs.

I found this number for customer services, is it still current? 0330 041 3018

Thanks in advance.