Our new Sky Haggling guide - please share your feedback

teddysmum

They don't work in fractions of a month's price . Months vary from 28 to 31 days so pricing is done on a daily basis.


I cancelled to coincide with my offer's end day. However, the first bill covered the number of days from activation to one regular month's fee ,but at the penultimate pay day, the month's fee did not cover the last two days needed to make a 365 day contract,sothe last bill was for two days only. (at ( monthlyfee X12)/365 per day)

pen1

yymoney wrote: »

Sorry I will not put my bill on-line.

I am of the opinion that to be charged double for one month is an overcharge.

Can someone please advise If I am unable to get Sky to listen what are my options as I have clearly been overcharged.

You can raise a complaint to Ombudsman Services after 8 weeks of first making the complaint to Sky, or earlier if Sky provide you with a "deadlock" letter.

Alternative dispute resolution

If your complaint relates to Sky Broadband, Sky Talk, Sky TV, Sky Mobile or our complaints handling process, and we haven’t resolved your complaint to your satisfaction within eight weeks of you first making your complaint to Sky, or if you’ve received a letter from us saying that your complaint has reached "deadlock" with nothing more we can do, you have the right to take your complaint to Ombudsman Services: Communications, an independent alternative dispute resolution scheme who will review your complaint. If it decides that your complaint is justified, Sky will act on any decision made and put things right for you. .....

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice
https://www.sky.com/help/articles/how-to-make-a-complaint
https://www.sky.com/help/articles/alternative-dispute-resolution

drphila

I may be missing something but if you pay by DD get your bank on the case under the DD Guarantee.

Locoblade

I'm obviously speaking to the wrong people at Sky or they just don't want my business that badly! I've been a customer for 11 years and currently have Sky Q Silver with a couple of mini boxes plus fibre unlimited broadband. After I priced up BT as an alternative (which overall comes out about £50/month cheaper as I subscribe to BT Sports which is a lot cheaper via BT TV) I rang them about 3 weeks ago to see what they could do. All they'd offer was 20% off my TV package (a whole £8.40 saving!) and about £10 off the broadband for 12 months. That little lot still came to around £75/month meaning £100/month overall expeniture on TV including BT Sport subs. At that point I told them to cancel but since then I've heard nothing for 3 weeks, no e-mails, no phone calls, nada, the only thing I have is a 30% off TV offer on screen when I log into mysky or the account section of the Sky box menu which has been there from day 1.

I then called them again today thinking I might get someone more amenable but still absolutely no budging, just flat "system won't let me offer more than 30% on Sky Q" and then passing me over to another operator to separately offer £10 off the broadband again which is no better than the day I cancelled.

I've also tried doing it via web chat but after about 15 minutes of going through the motions the girl told me she couldnt help because we have a legacy Sky Q package which she couldnt change, so told me to call the number I've called before!

I'm wondering because we're not in a Virgin cable area they don't feel the need to offer as big a discounts as they know they'll retain more custom without cutting the margins so much?

Help!

Closure2020 wrote: »

Just wanted to post my recent success to help motivate others.

Previous Sky Q deal £49 a month.
New quoted Price £87.50 a month.
Cancelled with a month to the end of the contract. Ignored all calls and emails. Spoke on Live chat today with 6 days to termination. Offered £49.75 a month for 12 months with a £25 credit which makes it cheaper than what I paid last year. :T:T

Hang on in there.

[Deleted User]

drphila wrote: »

I may be missing something but if you pay by DD get your bank on the case under the DD Guarantee.

I don't think you can get a partial refund via the DD Guarantee and getting a full refund (if the bank would do it) will just create endless problems.


@yymoney You don't have to post personal information, the following is my latest bill which is similar in the fact that it includes a change in the discount half way through the month.

yymoney

No one was interested.

drphila

Colin_Maybe wrote: »

I don't think you can get a partial refund via the DD Guarantee and getting a full refund (if the bank would do it) will just create endless problems.


From the DD website:

"If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society"

[Deleted User]

drphila wrote: »

From the DD website:

"If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society"

So you're agreeing with me, you can't get a partial refund.

wazza99

Just finished 75% off 1 month rolling monthly gone from £30 to >£90

1 hour sky chat best i get offered is 50% off core package box sets £19, £20 for sports £2 for HD, £12 for multi room, so £53 but on 18 month contract with £10 admin fee.

Big no.....cancelled, now in notice.

teddysmum

wazza99 wrote: »

Just finished 75% off 1 month rolling monthly gone from £30 to >£90

1 hour sky chat best i get offered is 50% off core package box sets £19, £20 for sports £2 for HD, £12 for multi room, so £53 but on 18 month contract with £10 admin fee.

Big no.....cancelled, now in notice.

I got the oral 50% offer followed by a personalised leaflet for the same. Then the offer dropped to 30% off and has stayed at that, with 'left in last 12 months' saying they are not able to make an offer,so phone.


I won't be doing that and will stay away this time and never return if the only option is Q which gives me nothing of use, for a large fee.