Our new Sky Haggling guide - please share your feedback

yymoney

Thanks just wondered if they were incorrect or out of date as I have had no reply to either.

I have been charged nearly double the normal amount and when you call they just say it's for this that the other and this is taken off that added that subtracted to get this then that taken off.

By the end it's nearly an hour on the phone and they go through so much complex calculations you just leave because they won't listen to sense that last month was xx this month is double xx and next month is xx.

At the end they are saying bill is right and I clearly know it is not but they will not listen spent nearly half a day on this already on phone chat etc.

Just do not know where to go next especially as the CEO is ignoring me by the sounds of it.

Twitter is useless as is contacting them directly.

yymoney

So it seems that Sky can overcharge and there is nothing you can do.

I have spent hours on the phone and got nowhere.

The point now is -

I can either leave and have to give 31 days

or accept the overcharge

I can find no way to fight this which seems strange but it gets to a point where they just wear you down.

Mchambers

yymoney wrote: »

So it seems that Sky can overcharge and there is nothing you can do.

I have spent hours on the phone and got nowhere.

The point now is -

I can either leave and have to give 31 days

or accept the overcharge

I can find no way to fight this which seems strange but it gets to a point where they just wear you down.

CEO will not read or respond to your ems. Instead you will be contacted by the exec customer customer support team. They won't contact you for at least 1 week. You say you have been over-charged. Do you have a contract to show you have been over-charged ?

Please remember that that their phone calls are recorded so if you agreed any price during a phone call, sky should be able to track it.

HTHs.

yymoney

Just simply changed my discount deal and now have a monthly bill double the normal one.

They simply just go on with you added this took that off reduced that introduced the other etc etc.

Bill has over 30 entries on it a complete mess.

You would need a degree to work it out.

The fundamentals are 3 month period month one charged normal discount rate month 2 double the normal rate and month 3 back to new deal arranged.

The middle month causes all discounts etc to be worthless.

brewerdave

@yymoney -was the overcharge due to a change in the description of the Sports package??

yymoney

No I had a deal that expired mid month for whole package.

Agreed a new deal and £25 credit and now find:

As an example

Last month paid £50 (old deal)
This month pay £100 (1/2 old deal 1/2 new deal)
Next month pay £60 (new deal)

It's not great.

[Deleted User]

yymoney wrote: »

No I had a deal that expired mid month for whole package.

Agreed a new deal and £25 credit and now find:

As an example

Last month paid £50 (old deal)
This month pay £100 (1/2 old deal 1/2 new deal)
Next month pay £60 (new deal)

It's not great.

Unless you can show an actual breakdown (screen grab maybe) no one will be able to help beyond what you've already been told in that you'll have to wait for an answer/phone call. Are you on a rolling monthly contract?

yymoney

Yes rolling contract.

Have already spoken to everyone online chat customer service complaints etc etc.

No one will help other than bang on about this has been taken off this has been added then we divided and subtracted this and that was pro rata.

Can't post bill here however.

Surely if we take the bill as a 12 month contract and that say for 5 months I pay £50 then one month £100 and the next 6 £60 then the price is

50 x 5 =£250
+100
60 x 6=£360

total = £710

When I should be paying

50 x 5 = £250
1/2 50 =£25
1/2 60 =£30
60 x 60=£360

Total = £665 Difference of + £45


Surely we do not need to look at the bill as that is an overpayment for the whole year.

Boohoo

yymoney wrote: »

Yes rolling contract.

Have already spoken to everyone online chat customer service complaints etc etc.

No one will help other than bang on about this has been taken off this has been added then we divided and subtracted this and that was pro rata.

Can't post bill here however.

Surely if we take the bill as a 12 month contract and that say for 5 months I pay £50 then one month £100 and the next 6 £60 then the price is

50 x 5 =£250
+100
60 x 6=£360

total = £710

When I should be paying

50 x 5 = £250
1/2 50 =£25
1/2 60 =£30
60 x 60=£360

Total = £665 Difference of + £45


Surely we do not need to look at the bill as that is an overpayment for the whole year.

As Colin_Maybe has mentioned you will need to show the forum a screenshot/bill so they can find out if you are being overcharged or not.
What you have posted is no good as it just shows your paying and no info to what package you are paying for.
You mention 12 month contract but if you took out a new contract what is the package and the cost before discount?
You have to pay at least 1 month in advance so the 1st month is more than the 2nd month.
As i mentioned you will have to show us a breakdown of the "overcharging" so people can advise on your options.
I had a problem with overcharging in August when Sky renamed the sports complete/package and took away my discount as the computer thought i had started a new discount so the old was cancelled and i like you had lots of debits and credits and i had to go to CEO to sort it out.

yymoney

Sorry I will not put my bill on-line.

I am of the opinion that to be charged double for one month is an overcharge.

Can someone please advise If I am unable to get Sky to listen what are my options as I have clearly been overcharged.