BT Sport fiver a month

helenk1810

Don't hold your breath when the manager phones you back. I've just spent over an hour to try to just get what I have now (for free) but this is how it works. You have only three choices - pay the £5 a month from 1st August, cancel the whole thing and lose the lot or move to BT Lite so you keep what you have for free. But the catch is if you move to BT lite then the whole of your phone and broadband package gets extended (in my case by another 6 months). This means I'll be stuck with BT for another 6 months (I may not want to move when the contract ends but I'd like the choice). Worse is that it then means my contract is out of sync with the advanced line rental I pay so that again means that I will be stuck with BT. I was effectively told "like it or lump it" and when I said I wanted to complain I was told it wouldn't do any good as they wouldn't do anything about my complaint - it would just sit on my account. I complained anyway and I would strongly urge everyone affected by this to do so. Senior managers are often managed on the number of complaints recorded on the system and if the statistics suddenly go sky high then they will realise how many customers they have upset. I will move to Sky as soon as my contract expires!

helenk1810

I see the comment above saying "As has been repeated several times on here and other forums, downgrading to BT Lite does not commit you to a further 12 month contract." but that is exactly what BT told me I would have to do.

Lakeuk

poppasmurf_bewdley wrote: »

If you are outside your contract, then BT will not be providing you with free BT Sport, whether Lite or Euro, unless you have specifically agreed a deal with BT to provide these for you free of charge. However, if you are out of contract I cannot see you still being in a deal.

I'm still a BT broadband customer entitled to the free BT Sport pack under current terms , I'm just not locked into their 12-18 month deals, I'm a rolling month by month customer rather than a fixed longer term contract customer - my current bill says :-

BT Sport Pack charge £13.50 per month - period 10 Jun - 9 Sep 2015

Debit - BT Sport Pack +£40.50
Credit -FREE BT Sport Pack -£40.50
Total due = £0.00


As this thread and other sites show it's a mass of confusion at the moment.

stockton_2

Lakeuk wrote: »

I'm still a BT broadband customer entitled to the free BT Sport pack under current terms , I'm just not locked into their 12-18 month deals, I'm a rolling month by month customer rather than a fixed longer term contract customer - my current bill says :-

BT Sport Pack charge £13.50 per month - period 10 Jun - 9 Sep 2015

Debit - BT Sport Pack +£40.50
Credit -FREE BT Sport Pack -£40.50
Total due = £0.00


As this thread and other sites show it's a mass of confusion at the moment.

When I moved house some time ago I thought I was on a rolling contract. BT soon reminded me that I was tied in to a fixed term contract because I had ticked the box that said I wanted to renew BT Sports.


Are you sure you are on a rolling contract? I did not think it was possible to have BTSports without contract renewal.

Lakeuk

stockton wrote: »

Are you sure you are on a rolling contract? I did not think it was possible to have BTSports without contract renewal.

Yes I'm on a rolling contract, would be having BT marketing calling me every week if I wasn't

helenk1810

I logged a complaint with BT about this issue. I have been told that no action will be taken on this complaint - it will just sit there! What a way to treat someone who has stayed loyal to BT since competition was introduced. I agree with the post that says that it is not the charge that is the problem but the way BT have gone about it by imposing on existing customers. Anyway I have complained to Ofcom, Watchdog, the BT chairman, the BT Facebook page and my MP. Let us hope that BT get the prime time bad publicity they deserve and I encourage everyone to move to another supplier when their contract ends as I will be doing.

VisionMan

A rolling 30 day contract means just that. A rolling 30 day contract. To get this content included, or at a fiver, a user has to be in a twelve mth contract.

Downgrading to BT Sport Lite (BTS1 only) does not require a new contract, as they are changing your terms and conditions (an Ofcom requirement).

Everyone has the right to cancel with no penalty.

None of the above is illegal.

I don't like it, but at the end of the day its their business and they are entitled to do whatever they want with it.

bxboards

Danceking wrote: »

You are MISSING A BIG TRICK HERE.. USE this increase to get out of your contract .. thats what i am doing I HATE SPORT. But I'm using it to get out of my BT contract and moving to SSE Fibre package which is £16 a month CHEAPER than BT ..

Thanks, but I pay 10 all in for BT Infinity unlimited and already pre-paid my line rental in December.

If SSE can beat that, I'd be tempted mind you!

I suspect that everyone is going to be paying for this unwanted Sport indirectly through line-rental increases. The amount of money going into football seems absolutely crazy!

VisionMan

Danceking wrote: »

You are MISSING A BIG TRICK HERE.. USE this increase to get out of your contract .. thats what i am doing I HATE SPORT. But I'm using it to get out of my BT contract and moving to SSE Fibre package which is £16 a month CHEAPER than BT ..

Who earth are SSE?

Flloydrick

Realised recently that BT have been taking £3 a month since November 2014 for BT Sport HD. I never asked for HD Sports. On-line chat said they could refund for one month only. When I said I wanted an explanation as to why it was started in the first place they came back to say supervisor has agreed to refund full amount.

They haven't refunded anything yet and have taken more money out of latest bill. I have a screen print of the on-line chat so will follow it up. Has anyone else experienced this?

Think I will cancel BT Sport on principle.