BT Sport fiver a month

karlj2002

BT are a disgrace. I've just rung them and cancelled my BT Sport. I can't believe that I need to recontract for 12 months just to keep the same service as what I currently have. Ludicrous!

Paperweight

OK. Lots of very upset people. BT at best are acting disgracefully and at worst illegally. So the question is....
*****WHERE IS THE MARTIN LEWIS RESPONSE/ACTION PLAN?*****

Paperweight

karlj2002 wrote: »

BT are a disgrace. I've just rung them and cancelled my BT Sport. I can't believe that I need to recontract for 12 months just to keep the same service as what I currently have. Ludicrous!

My advice would be not to cancel anything yet. We have until 31st July to make a decision and I strongly believe that BT will start backing down soon.

The post above saying that BT are tweeting that you do not have to re-contract to downgrade to BT Lite is evidence that this is happening already as I was clearly and repeatedly told by the BT advisor that I would have to re-contract.

Tigsteroonie

Paperweight wrote: »

OK. Lots of very upset people. BT at best are acting disgracefully and at worst illegally. So the question is....
*****WHERE IS THE MARTIN LEWIS RESPONSE/ACTION PLAN?*****

The big cheese is on holiday just now, not sure if the team pick up such campaigns in his absence for his attention on return.

Has anybody contacted Watchdog? I know they're pretty useless, but perhaps some air time could help on this?

CptBlack

I've just contacted online customer service and was told I wouldn't be charged the £5 extra or the £1 increase for HD while I'm still in my 18 month contract. The email that went out was a blanket email sent to all customers. Hopefully that's correct but I don't overly trust BT customer services!

MataNui

I guess thats made up my mind then. I am currently looking at upgrading to fibre. I phoned BT last week to see if i could get a decent deal. I got the hard sell about having 3 sports channels free if i took infinity with them (other option i am looking at is sky). Dont like being directly lied to. Looks like BT can **ck off. I wont be renewing with them.

VisionMan

Lizzie2995 wrote: »

Well I was definately sent 2 emails that clearly say "to continue receiving your three BT Sport channels free renew your broadband". I cannot see how on earth their small print can over ride this. I am of the opinion that this mis-selling, and I will follow this up. There are much cheaper broadband suppliers that I could have signed up with, but the sport was an influencing factor.

And you still can. The email you have recieved states you have the right to cancel. (30 day notice period)

VisionMan

wallpaperman wrote: »

Am I able to get out this 12 month contract, surely they cannot hold me to that?

Yes, see my post above.

The_Watcher

117pauline wrote: »

I have just managed to get BT to reduce this charge to £1.85 pm by discussing the contract with an agent on-line then on the phone - it took 55 mins but I am happy with that as it came as free as part of our BT Infinity broadband.

I might try that. Which number did you call?

Lizzie2995

VisionMan wrote: »

And you still can. The email you have recieved states you have the right to cancel. (30 day notice period)

Sorry I don't understand this reply. Still can what ? I have re-read the email and can't find any mention of being able to cancel my broadband contract.