PPI Reclaiming successes and failures

BethanyD

Help needed

I got a response from the bank saying that Car Loan company were responsible for my PPI charge and not them

Of course, Car Loan company blame Bank

Any advice?

bugsy161

jo1982 wrote: »

Its horrible waiting, when its your money they are holding on too. My friends case is with Endeavour / Freedom Finance! I think its been with the FOS since oct / nov time!

My case has been with the FOS for 2 and a half years!!

di3004

rooked wrote: »

Hi, i have ppi on loan from abbey/santander fron 2005, which finishes in couple of months time. Had phoned up 2006 trying to cancel but never got any joy ! thanks to TEMPLATE LETTERS ON THIS SITE i thought worth a try....sent first letter heard nowt..... waited then sent second letter and still heard nothing..... contacted FOS giving them all info. and they sent me out forms, then the very next day i received a letter from Santander offering me all ppi payments back plus 8 percent interest, to the very nice total of " THREE THOUSAND TWO HUNDRED POUNDS " i hadn't even got round to filling out forms from FOS.....SO A BIG THANKS TO MONEYSAVING EXPERT, im now getting back money i thought was long gone :j

Hi and welcome

That is wonderful news :T Well done and Congratulations!:beer:

di3004

BethanyD wrote: »

Help needed

I got a response from the bank saying that Car Loan company were responsible for my PPI charge and not them

Of course, Car Loan company blame Bank

Any advice?

Hi there

Its the ones who sold and set up the policy who are responsible, but what you could do is contact the Financial ombudsman service (FOS) explain that your given the runaround and ask if they could write to who's responsible on your behalf.
They should do this on your request and this way they should not mess about, the FOS will know who is responsible when you explain your situation.
Good luck, please keep us posted.:)
http://www.financial-ombudsman.org.uk/contact/index.html

smcd

Hi there new to this & looking for some advice ,made a complaint about ppi through one of these easy claim companies as i didnt know much about it myself anyway just had letter from them after going to the FOS my complaint has not been upheld. The adjudicators notes state that when i took out my credit card via a postal application in 2001 i had ticked the relevant box indicating i wanted to take out PPI & the costs where outlined on the documents so i was provided with sufficient info to make informed decision.As i have had this card for a number of years & used it extensively the money i have paid would be quite a large sum, would there be any point in me continueing with my case? any advice would be most welcome

di3004

smcd wrote: »

Hi there new to this & looking for some advice ,made a complaint about ppi through one of these easy claim companies as i didnt know much about it myself anyway just had letter from them after going to the FOS my complaint has not been upheld. The adjudicators notes state that when i took out my credit card via a postal application in 2001 i had ticked the relevant box indicating i wanted to take out PPI & the costs where outlined on the documents so i was provided with sufficient info to make informed decision.As i have had this card for a number of years & used it extensively the money i have paid would be quite a large sum, would there be any point in me continueing with my case? any advice would be most welcome

Hi and welcome.

Sorry to hear this.

Does the Adjudicator from the FOS mention that you could request for this to be reviewed at all?

You do normally get this opportunity, so if they have not mentioned this, then I would contact them to ask about this.


May I ask if you know if the agreement application was ticked by you, or was it ticked by them in means of word processor?

Many use to think that PPI was all part of the policy and it had to be taken to be accepted, if this is your case you could argue on that, and for instance I used to think it was and used to think if cancelled then I would have to repay the full balance, as the policy was never explained to me.

Personally, I would try to keep going if you can.
Good luck.;)

smcd

thanks ,do have the option of appealling within 21 days & to add any comments or paperwork to help my claim unfortunately with it being so long ago i dont have any paperwork ive checked, also the company i used basically think i dont have a strong enough case to continue & must do it on my own if i want to take it further. You know what these sharks are like if they thought they could get their cut they would appeal it for me

di3004

smcd wrote: »

thanks ,do have the option of appealling within 21 days & to add any comments or paperwork to help my claim unfortunately with it being so long ago i dont have any paperwork ive checked, also the company i used basically think i dont have a strong enough case to continue & must do it on my own if i want to take it further. You know what these sharks are like if they thought they could get their cut they would appeal it for me

Hi there

Personally I would do it myelf anyway, so you can of course do this all free with help from this site, also check out further info on the link here and the guidelines of reclaiming:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

And another thing, if you did not have any paperwork, did you try requesting for any of it?

The FOS was obviously passed further information to work by for the investigation.

An SAR may provide you further information, but mainly only go back the last 6 years but.........saying that, many have still received info going back to even earlier than that, my hubby (different bank) when he requested a SAR he was lucky to receive details going back to the late 90's.
Its a chance you take but you never know.

With a SAR (Subject access request), they have 40 calender days to comply but you enclose a payment of £10 cheque or postal order.
SAR letter template here if your interested and not requested one as yet.
https://forums.moneysavingexpert.com/discussion/1475553

Then of course you can have a go yourself, and you will only be paying out for the posting (recorded delivery is recommended, for your proof of delivery), and of course £10 if you decide to request for a SAR.;)

di3004

Signing off for a little while now to go and visit dad at the care home, back later on.;)

smcd

Hi thanks didnt request info myself so will be doing that,i take it i have to ask the company in question (nationwide)for the documentation? Only thing is i have only 21 days for appeal.I will be taking it further would be stupid not to i will use the advice you have given me & hopefully get a decent outcome will keep you posted on any news good or bad thanks again