PPI Reclaiming successes and failures

JS-1001

lisawood78 wrote: »

If they have no info and you have no paperwork then I don't think you can do anything else at all.

I've seen claims management companies asserting that they can go back 20 years or so. How can they do this is there is no record?

There must be a way that this information can be retrieved and a claim lodged without using these companies.

amersall

Claims companies will tell you anything to get you to make a claim.

You have more chance of a claim with a bank if they or you have info relating to the PPI, this applies to Claims companies too, they cannot make a claim, just like you can't, if there is no info to be found.

DSAR requests do have some success from years ago it depends what info the bank can find that is still in the archives.

I won redress from the early 90s with a DSAR request so you never know.

[Deleted User]

JS-1001 wrote: »

I've seen claims management companies asserting that they can go back 20 years or so. How can they do this is there is no record?

The simple answer is that they cannot go any further back than records allow. If neither you nor the Bank have kept records then no Claims Company can suddenly magic them up.

You need to be aware, though, that while not every old record is deleted, nor is every old record stored.

clackers49

I have made 3 claims [martins nagging finally got to me] egg card from 2002 [canada square no joy] halifax c c awaiting latest legal and government advise,
santander c c [alliance and leicester] awaiting £900 thanks. :j
it seems [egg] that i was employed and as i was covered with employment sick pay i was n't entitled to payment . i was off with a broken wrist.

groovy_chick

Moneyineptitude wrote: »

The simple answer is that they cannot go any further back than records allow. If neither you nor the Bank have kept records then no Claims Company can suddenly magic them up.

You need to be aware, though, that while not every old record is deleted, nor is every old record stored.

I seem to have hit a brick wall on this subject. I thought I would have a go at claiming back in relation to an old mortgage with Nationwide (1998-2000), as I am convinced I would have had PPI on the repayments.

I have got rid of my paperwork long ago and the only thing I can produce is an old credit report which shows the amount of the mortgage repayments and the exact dates from and to.

Nationwide have replied that they cannot find any record of a PPI policy, so I guess there is nothing else I can do?

dunstonh

I seem to have hit a brick wall on this subject. I thought I would have a go at claiming back in relation to an old mortgage with Nationwide (1998-2000), as I am convinced I would have had PPI on the repayments.

Seeing as most MPPI is standalone direct debit, that is pretty easy to tell (its also one of the reasons most MPPI complaints fail).

Nationwide have replied that they cannot find any record of a PPI policy, so I guess there is nothing else I can do?

So you have nothing. They have nothing and you were just trying it on anyway. So, nothing lost.

davthorn

I went with a company (The Fairtrade Practice) who refused to take my complaint to the Ombudsman. They said they considered the stupidly low offer made by the bank to be fair and demanded their fee (30%) of the offer. Can this be right ? They seemed to be interested in getting a quick fee and not interested in my best interests.
If you go with such a company you could find that although you do not want to accept an offer of compensation , you could be forced to because the PPi claims company (such as FTP) demand a fee (with menacing letters and emails , threats of court action or debt collection companies), for any offer they think is OK, usually to avoid extra expense and time of proceeding with your valid complaint and refusal of an compensation offer.
My advice beware of companies like this.

[Deleted User]

davthorn wrote: »

. They said they considered the stupidly low offer made by the bank to be fair and demanded their fee (30%) of the offer. Can this be right ?

Since you'll only ever receive a refund of PPI you actually paid (with attendant interest), your complaint that you received a "stupidly low" offer has no validity.

It is in the Claims Company's best interests to maximise your refund in order to maximise their own fee.

Although you can indeed refuse the refund offered, it is not a figure up for negotiation and the Ombudsman cannot force the Bank to refund more than you actually paid, nor increase the 8% simple interest paid as compensation.

If, however, you have documentary proof that you paid more than is being offered then you should instruct your representative (the Claim Company) to go back to the bank and present this evidence.


The most unwise course of action you have taken is to employ a claim company in the first place. This cost you 30% (plus tax) of your redress.

dunstonh

They said they considered the stupidly low offer made by the bank to be fair and demanded their fee (30%) of the offer. Can this be right ?

You havent told us why you think it is wrong. So, how can we comment?

[Deleted User]

dunstonh wrote: »

So, how can we comment?

We already did...