PPI Reclaiming successes and failures

[Deleted User]

gmfavon wrote: »

Do we have a case?

You're unlikely to get anything personally if you are paying a DMP, any redress won would go towards the amount you still owe them. Only if the amount owed is less than the redress will you get anything at all.

[Deleted User]

gmfavon wrote: »

Can they take it all? surely my husband is owed half of anything they pay and the other loan is in my name only

Well, that's something you may find you have to argue with your lender!

Moose2003

Hi all
Very very happy today as HSBC have just informed me that they will refund me £3500 for mis sold PPI on loan and credit card - took 8 weeks start to finish!

Egg have been disappointing though and refused to up hold my complaint, I will definitely be taking them to FOS!

Well, as for MBNA .... still waiting for a reply!!!

LadyCoupon

Hi everyone, few weeks back phoned up the claimline for First Plus. We had a loan with them about 10 years ago, which was paid off early, this had PPI. We have received a letter to say they are looking into it, then the other day received another letter to say we will hear their response by 5th July. Anyway, yesterday received another letter to say they are paying us, wait for it........ £10,600! :j Have sent the acceptance letter back and they said we will receive a cheque within 4 weeks. Thank you so much to this site, I never would have made that phone call if it weren't for reading the advice on here.

shirleyc

Moneyineptitude wrote: »

You're unlikely to get anything personally if you are paying a DMP, any redress won would go towards the amount you still owe them. Only if the amount owed is less than the redress will you get anything at all.

I'm on a debt management plan and I was paid the money directly to myself. when I questioned this they said it was because the loan was in my name, and the debt had been passed to a company who were dealing with my debt on halifax's behalf.

I have not and had not given my permission for my money to be paid to anyone else and the loan was in my name. (first of all the money went to the debt company and a week later a cheque arrived with me, the money was refunded by the company)

This was only back in December so I suppose it depends at what stage the debt is.

Good luck. Obviously this is my experience and it might be different for everyone I do hope you get the money in your hands though!

Lorrimac

Halifax credit card PPI
£876 refunded


My daughter was sold a credit card & PPI at age 19 and while a student. I helped her complete the form from MSE website & sent it off. 10 days later she got a standard reply letter advising her complaint was being investigated. 3 weeks later she received a cheque for £876 which included interest of £ 250 approx. For the cost of one stamp it really was worth claiming. Thank you MSE!

ZeroGravitas

I hope this win offers some hope and encouragement to anyone thinking of complaining about PPI mis-selling.

After a big win against First Direct, I got some more very good news recently - a £3,600 win against Lloyds-TSB. Great news, but the best thing about this one was how easy it was. A few weeks ago, I remembered that I used to have a mortgage with TSB (as it then was) back in the day. I couldn't recall exactly when it started and ended, but it was roughly mid- to late-90s. I didn't even have a mortgage account number, or PPI policy number; I didn't even know what my premiums were. All I had was the number of the current account the payments were coming out of. To be honest, this complaint was a bit of a punt because it was so long ago. On the other hand, I recall the circumstances in which the policy was "sold" to me. I was in a bit of a daze, looking for a mortgage and somewhere to live after splitting up with my wife. TSB painted themselves as saviours, put documents in front of me to sign, and I signed them. I remember thinking at the time, "I'm sure they know what they're doing". Turns out they did, but not in the way I thought. But this wasn't the basis of my complaint. It was the important one about having better benefits from my job. I ticked the box, yes, but it was definitely mis-sold and that's all there is to it. So Lloyds-TSB used 7 of their 8 weeks, and I'm well chuffed with an outcome I wasn't really expecting.

So if you think you might have a case, even going back to the 90s and you don't have much info, it's worth a punt. Fill out the form, put it in an envelope, spend some money on a stamp, and who knows what you might get back. Do you need a claims company to do this for you (because that's all they'll do)? No, you don't. And another huge THANK YOU to the excellent, helpful and knowledgeable people on this site who are doing such great work.:kisses3:

ZeroGravitas

crystal9 wrote: »

hi i would also like to thank for all the info and advice on here, i put in 2 claims for my partner's credit cards, we have heard back from hsbc and offered 1,03.00 to pay off debt and remaining amount of £678.00 was paid into his account, the whole process took about 4 weeks.

capital one though have taken their time, we had 1 letter after about 3 weeks saying they they were dealing with it, then about 2-3 weeks later another letter saying his signature didn't match their records so could we provide copies of either passport or driving license (which we did and posted back the very next day) that was about 5 weeks ago now and still nothing. my partner said he will try ringing them next week so hopefully hear back very soon.

has anyone else had problems with capital one?

anyway thanks agin for all advice

Yes, Capital One turned down my complaint after 8 weeks, but I had to be very assertive with them to make sure they kept to this timescale. I contacted them 4 weeks into the process only to be told that they hadn't received the complaint form. I sent forms at the same time to 3 other companies - no problems there, of course. I sent the form again and 10 days later got a letter telling me the 8-week clock was now starting. Needless to say, I was somewhat irked at this. So I e-mailed, wrote and phoned to make it clear that I didn't believe them when they told me that they'd never had the original form, and I expected them to stick to the original schedule. They did, but you will need to watch them carefully, they really are slippery customers - don't let them mess you about.

My complaint's now with the FoS. Best of luck with yours.

Banana_Hammock

Hi all,

I mentioned to an online advisor for my Virgin/MBNA card about PPi I had been paying for roughly 6-9 months a couple of years ago which I cancelled as it was about £10 per £1000 of my outstanding balance per month plus the minimum payment on top, the advisor said they would pass my complaint on, they sent a confirmation letter of investigation and a few weeks later I got a final reply and cheque for £771 of which was about £300+ interest, was very happy and found MBNA so professional.

I have 4 Natwest loans all which have PPi on, 2x £25,000 loans which ran for about 2yrs each before consolidations whilst I was self employed and 2x when I was employed, Natwest seem a lot slower as I enter the 7th week of waiting for a reply but they do have 8 weeks and with the 4 loans perhaps may take longer to to investigate, if MBNA paid out then I expect Natwest to do so also as my circumstances and job was the same during one as the other and the PPi would have been worthless to me, awaiting a verdict, nervously, but Id be very disapointed if Natwest dont refund with interest my PPi payments, Ive actually found them unhelpful because when I wrote and sent a cheque for £10 to the Data Protection manager asking for copies of all my loan agreements with themselves they wrote back saying they had no recollection of who I was and didnt have any agreements with them, a quickly drafted letter stating mortgage, loan, home insurance payments were then all void and would cease and all monies repaid needed refunding got them to wake up and they sent me a breakdown of what loans Id had with n without PPi and the account numbers required to claim, I do not know what they were playing at but they put a 1 month delay on my claims by doing that but hey ho...its another months interest on what they owe me.

MSE is perfect for anybody with little banking sense because its so helpful and many users give great advice.

BIGEYE

Took out a loan with Cahoot, later to become Santander. Didn't know about PPI so read up on the info here. Made a claim and have been made an offer os settlement of over £9000.

Thanks Martin!