PPI Reclaiming successes and failures

KeepHopeAlive

My first post on here after lurking for ages.

Ok so here goes :-

I took out a loan with Welcome Finance in 2001.
I looked out my old paperwork and found i had taken out PPI.
So i phoned WF and was told they don't deal with this now
i would have to phone AVIVA insurance who are now the underwriters.
So i did that and they sent out the questionnaire.

I filled it in and approx 7 weeks later got a response saying they
were not upholding my claim.

Now i am 100% i was mis-sold PPI when i took out the loan with
WF.

1. I was employed by a well known company which gave you full sick pay for 6 months and half pay for 6 months after that.

2. I had full Bupa Healthcare which covered me and my family if i was
ever injured or sick.

3. I was never told what PPI was or that i could cancel it within a period
of time.

4. I was off sick for 3 months at one point and never made a claim
on the insurance because i got full pay so why on earth would
i take out PPI at the point of sale ?

5. I can vaguely remember that i felt pressured into accepting this
insurance at the time in order for the loan to go through.

Aviva have stated in the letter that they accept responsibility for
my complaint because i was one of a small number of customers who
received a misprinted insurance document that stated that WF were
acting as our agents in relation to the insurance.

Aviva then go on to say that they took no part in the sale of the insurance and have no information on the sale (even though i sent them
a copy of the loan agreement with PPI included). Aviva say that WF
have not been able to provide any details of the sale and been unable
to provide loan documents due to the passage of time. However they
have seen a specimen loan document.

They then state that i was entitled to receive the following benefits from
the policy :-

Life cover , accident/sickness and unemployment.

Did they even read my questionnaire ???
I had life cover and accident/sickness with my employer.

So i phoned Aviva CEO manager and asked for an explanation
and he basically said that in his experience they have never
paid a claim from WF from loans dating 2000 - 2002 !!!
so go to FOS and see where it goes from there.

What should i do now ? Give up ?

I have the option of contacting the FOS again but i can't really
give them anymore info than i already have.
I mean i even have old wage-slips that prove i was paid in full
when i was sick and i have my old company's paperwork that shows
all the benefits i was getting.

Would these be any good to send to FOS to help my case ?

Sorry for going on and on but not sure what my next move should be
to be honest.

RuthnJasper

di3004 wrote: »

Excellent, more wins again, Congratulations all! :beer::beer::beer::beer::beer:

Lovely Di - you are the oil that makes the cogs of this valuable, helpful thread run smoothly. Your encouragement and sound advice REALLY help to make a worthwhile difference here.

Rx
:T

[Deleted User]

KeepHopeAlive wrote: »

I have the option of contacting the FOS again but i can't really
give them anymore info than i already have.
I mean i even have old wage-slips that prove i was paid in full
when i was sick and i have my old company's paperwork that shows
all the benefits i was getting.

Would these be any good to send to FOS to help my case ?

Yes, send all information supporting your complaint to the Financial Ombudsman. You won't be contacting them "again", since your contact so far has been with your lender alone.
Go here
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step4

dolphingazer

RuthnJasper wrote: »

Lovely Di - you are the oil that makes the cogs of this valuable, helpful thread run smoothly. Your encouragement and sound advice REALLY help to make a worthwhile difference here.

Rx
:T

:T:TAint that the truth. She is amazing:)

I'm sure she has no idea how many lives she has changed.

Love you to bits:A:A you really are a true angel.

KeepHopeAlive

Ah yes i see what you mean now ty.

Do you think my reply was a standard " lets knock him back
and hope he goes away " letter ?
or do they think i really do have no chance of my claim being
upheld ?

What does front-loaded mean ? and why would this help my claim if mine was ?


P.S. congrats to all those that have had success very well done:T

[Deleted User]

KeepHopeAlive wrote: »

Do you think my reply was a standard " lets knock him back
and hope he goes away " letter ?

Go to the link I provided.

PuppyWonder

Thank you Amersall, will do:) I will post again with any further developments.
Much appreciated.

craftybynature

craftybynature wrote: »

Well success indeed today :T:T

I had a claim in against click for freedom thru the FSCS for ppi on a loan. The claim went in about 7 weeks ago.

Today i have had a letter (and cheque) for £9,461
I am over the moon but before i cash it I want to check that I have been paid the right amount.

On the original loan application the PPI sum is £7,500, it was a five year policy, which ends in July this year, i never made a claim on it for any benefits. Further down the loan agreement it states that the amount of interest payable on this is £9,639.00 and that the total amount payable will be £17,139.00.

The breakdown of the refund of PPI from the FSCS reads as follows


Original PPI Premium £7500
Interest(this is the amount of interest your lender has already charged you to date on the premium) £2,994.92
Benefits received £0.00
Rebate due on cancellation of your policy £0.00
A reasonable rate of return, the amount to compensate you for the monthly payments you have made in respect of the PPI premium £18.02

Compensation amount £10,512.94
90% payable from FSCS = £9,461.65


Do these figures seem correct???
Just want to cheque before i rush to the bank!!!!!!

Thank you to so many people on here for sage advice and support.

why is there is such a big difference between the amount of interest i.e £9,639.00 it says i will have paid on the original paperwork, and the actual amount of interest that they say i have paid to date, i.e £2,994 bearing in mind the policy ends in two months.

swimmer66

What I find a bit out of order with ppi if you run into trouble by stupidly max out your cc and interest bites and cannot pay the minimum to keep the hounds aT bay the ppi stops and you never get it in writing or told that it stops .if you go on repayments what happen if you lose your job or fall Ill the ppi that you paid till then means nothing .

Mushisushi

craftybynature wrote: »

why is there is such a big difference between the amount of interest i.e £9,639.00 it says i will have paid on the original paperwork, and the actual amount of interest that they say i have paid to date, i.e £2,994 bearing in mind the policy ends in two months.

It looks to me like the £9,639.00 was overall interest on the loan & PPI, where as the £2,994.00 is the interest you have paid to date on just the PPI section?