PPI Reclaiming successes and failures

paid_too_much

FeelStupid wrote: »

After around £1300 from Aqua two weeks ago, refunded within a week, I heard from Lloyds today re two loans from 2002-2004, and they're refunding £6400. Long wait ahead to be paid out, no doubt, but delighted! :T

Several more in the pipeline, so hoping they come in postively too!

Not feeling so stupid now:D Congrats:T

FeelStupid

paid_too_much wrote: »

Not feeling so stupid now:D Congrats:T

Thanks, delighted about it and am so grateful to this forum for giving me the confidence to go for it. :beer:

paid_too_much

FeelStupid wrote: »

Thanks, delighted about it and am so grateful to this forum for giving me the confidence to go for it. :beer:

I'll second that:beer:

jeany78

I wonder if anyone can help. Have found an old bank statement showing a payment monthly of £20.48 to a company called: NW Mortgage MRP. Can anyone tell me who this company is?

hiedi

Just called Welcome Finance to see where payment is - we've been told claim for 1 car loan and 1 personal loan has been upheld.

We were told it would be settled by today however when I called I was told because it's a higher amount (no idea how much 'higher' is) it has gone to management and today would have been the settlement day for a lower rate.

Anyone else had this???

paid_too_much

hiedi wrote: »

Just called Welcome Finance to see where payment is - we've been told claim for 1 car loan and 1 personal loan has been upheld.

We were told it would be settled by today however when I called I was told because it's a higher amount (no idea how much 'higher' is) it has gone to management and today would have been the settlement day for a lower rate.

Anyone else had this???

I have a theory that the higher the amount the longer the wait, my friend got her cheque from MBNA for just shy of £5k within a week, I'm 3 weeks + and still waiting, hope you get a written confirmation soon:beer:

hiedi

Thanks p2m.

So what would be considered a higher amount? We had 2 loans, one for a car - 5,000 and a personal loan for 4,500 - both paid off.

We expected around 2k - 3k for the both?!

Also we paid our loans off, promptly, never a day late. They should do the same - it's our money after all!

paid_too_much

hiedi wrote: »

Thanks p2m.

So what would be considered a higher amount? We had 2 loans, one for a car - 5,000 and a personal loan for 4,500 - both paid off.

We expected around 2k - 3k for the both?!

Also we paid our loans off, promptly, never a day late. They should do the same - it's our money after all!

I suppose that would be a decision for the compan to make.

I agree on prompt payment, they were all fast enough to add it to my minimum payments every month grrr

FlySi

Hi everybody

Have just posted the following story in the Lloyds TSB PPI thread. I guess it counts as a success (of sorts) but I'll let you all know how it pans out.

9th August: Contacted FOS to enquire about PPI claims, etc. They filed the initial complaint to Lloyds TSB.

11th August: Letter from Lloyds acknowledging complaint and requesting that questionnaire be filled out and returned.

18th August: Questionnaires sent via Recorded Delivery

22nd August: Delivery signed for by Lloyds TSB

1st November: Call to enquire about status of complaint (16-week deadline approaching). Parents told that the complaint is still under investigation.

15th November: Call to enquire about status of complaint. Again told that complaint is still under investigation. Parents are asked for more information. Becomes clear that Lloyds do not have the questionnaires that were returned and signed for in August. Parents were not told this 2 weeks earlier. Agree to email them to Lloyds and are told that there will be an answer by 1st December. Email the questionnaires (and receipt for Recorded Delivery) to Lloyds, copying in Andrea Barry, Ian Hallett and the individual at the FOS who originally spoke to my parents. Ask for a response to acknowledge the email.

18th November: Call to enquire about the email. Had expected a response but received nothing. Told that the forms were received. No apology for not even replying with a quick thanks. Again guaranteed that an answer will be provided by 1st December.

24th November (Today): Call to enquire about status of complaint (the deadline is a week today). Told that a letter was scanned into the system yesterday (23rd November). Individual has a look through the system and confirms that PPI on all three loans are being repaid. Total amount to be repaid is over £15000.

So my parents now await a) the letter confirming the settlement; b) the calculations letter; and c) the money transferred to their account. I'll keep you all posted on this (relative) success and let you know when letters and payments are received. Given some of the stories on here, it could be a while!

hiedi

FlySi wrote: »

Hi everybody

Have just posted the following story in the Lloyds TSB PPI thread. I guess it counts as a success (of sorts) but I'll let you all know how it pans out.

9th August: Contacted FOS to enquire about PPI claims, etc. They filed the initial complaint to Lloyds TSB.

11th August: Letter from Lloyds acknowledging complaint and requesting that questionnaire be filled out and returned.

18th August: Questionnaires sent via Recorded Delivery

22nd August: Delivery signed for by Lloyds TSB

1st November: Call to enquire about status of complaint (16-week deadline approaching). Parents told that the complaint is still under investigation.

15th November: Call to enquire about status of complaint. Again told that complaint is still under investigation. Parents are asked for more information. Becomes clear that Lloyds do not have the questionnaires that were returned and signed for in August. Parents were not told this 2 weeks earlier. Agree to email them to Lloyds and are told that there will be an answer by 1st December. Email the questionnaires (and receipt for Recorded Delivery) to Lloyds, copying in Andrea Barry, Ian Hallett and the individual at the FOS who originally spoke to my parents. Ask for a response to acknowledge the email.

18th November: Call to enquire about the email. Had expected a response but received nothing. Told that the forms were received. No apology for not even replying with a quick thanks. Again guaranteed that an answer will be provided by 1st December.

24th November (Today): Call to enquire about status of complaint (the deadline is a week today). Told that a letter was scanned into the system yesterday (23rd November). Individual has a look through the system and confirms that PPI on all three loans are being repaid. Total amount to be repaid is over £15000.

So my parents now await a) the letter confirming the settlement; b) the calculations letter; and c) the money transferred to their account. I'll keep you all posted on this (relative) success and let you know when letters and payments are received. Given some of the stories on here, it could be a while!

Congrats!!!! - just hope they are not waiting too long on repayment of THEIR own money.