PPI Reclaiming successes and failures

carlyberyl

I can't see it anywhere but about 5 years ago barclays automatically changed my current account to something else and I had to pay a fee for this type of account. I had never had an overdraft before and didn't want one then but when I rang to try and cancel they were very crafty in telling me this was an all singing all dancing account more or less! Could the overdraft ppi have been in this fee? Thanks for helping folks x

hookes789

Had a letter from Barclaycard today saying they will not be upholding my ppi claim. They said they have reviewed the circumstances and info and found no evidence of Mis-sale. They say they gave reviewed details of income and expenditure at point of sale and are comfortable that sales advisor adequately assessed affordability. They say sales advisors at the time of sale required advisors to discuss affordability. They cannot find evidence to suggest this did not take place. They say the sales process used at the time of the sale required staff to state the policy was optional and they can find no reason to suggest this was not discussed.

I am unsure whether to reply to barclaycard or go to FOS. I applied for this online and I know I never asked for the policy and have no signed documentation etc. Can anyone help on how to reply.

Thanks in advance

sorryitsme

carlyberyl wrote: »

I can't see it anywhere but about 5 years ago barclays automatically changed my current account to something else and I had to pay a fee for this type of account. I had never had an overdraft before and didn't want one then but when I rang to try and cancel they were very crafty in telling me this was an all singing all dancing account more or less! Could the overdraft ppi have been in this fee? Thanks for helping folks x

Hi from my Barclays statements the overdraft protection is separate from the account fee. They tend to be debited on the same day but are shown as separate charges.

carlyberyl

Would that be the same with Santander then hun?

yodacat

Yay, got my cheque through at last! I did have to email the CEO in the end but at least I finally got it!

suarez_2

Anyone know how long hfc take to repay after acceptance letter is received.Thanks

amersall

fsaxom wrote: »

Hi folks,

Long time no speak you will be glad to hear i have won my case with the help of the FOS and ofcourse with all the advice and guidance via here so thanks everyone. hopefully now someone who is good with numbers (unlike me lol) will be able to work out how much i'm likely to be offered please. here goes,


Loan amount: £27,400.00
PPI amount: £4,110.00 (front loaded)
Total amount credit: £31,510.00
APR: 10.88%
loan over 180 months = 15 years
but PPI cover for only first 5 years of loan
Monthly repayable amount: £355.85
loan started on 09/08/2005 still in force
PPI ended 11/08/2010 after running its term.

any help much appreciated if missing any info let me know

thanks again everyone

We do not appear to have any of our maths wizards on at the moment :D

You need to put the ppi total and monthly amount and if you had the cashback and what the amount was,if you do this and keep bumping your post,i am sure someone will work this out for you.

olliecp77

Hey, I had my complaint upheld by hsbc today but the figure is low in my opinion so I think I am going to reject it and go to FOS. They are saying I didn't have PPI on my card however I think I did when the card was first activated in 1998 and I cancelled the PPI at some stage after that once I realised how expensive it was - their records do not got back that far. They are only offering PPI rebate (small) and 8% interest, should there not be a small goodwill gesture?? I thought I had read on the FOS PPI examples that £200-£400 was suggested. Since my claim seems to be so low...... :mad:

dilus

amersall wrote: »

We do not appear to have any of our maths wizards on at the moment :D

You need to put the ppi total and monthly amount and if you had the cashback and what the amount was,if you do this and keep bumping your post,i am sure someone will work this out for you.

Sorted it for Fiona on another thread amersall, I can manage simple single loans but am lost when it comes to multiple loans and cc's

di3004

hookes789 wrote: »

Had a letter from Barclaycard today saying they will not be upholding my ppi claim. They said they have reviewed the circumstances and info and found no evidence of Mis-sale. They say they gave reviewed details of income and expenditure at point of sale and are comfortable that sales advisor adequately assessed affordability. They say sales advisors at the time of sale required advisors to discuss affordability. They cannot find evidence to suggest this did not take place. They say the sales process used at the time of the sale required staff to state the policy was optional and they can find no reason to suggest this was not discussed.

I am unsure whether to reply to barclaycard or go to FOS. I applied for this online and I know I never asked for the policy and have no signed documentation etc. Can anyone help on how to reply.

Thanks in advance

Hiya

Sorry to hear this, but this does sound like one of the standard fob off responses, afterall they state they are unable to find evidence.

Its been known even in a final decision that the decision can be overturned, so you can always give it another go by asking them to review by 14 days, by telling them you do not agree with the decision they made on your complaint and feel they have overlooked your particular reasons.

And confirm you can't find any reasons on why they should reject your complaint.
You recall it was purchased online and cannot recall on ticking or accepting the PPI, so you realise now it must have been an opt out option, but did not understand this at the time, I must have assumed it was all part of the application.

I would make a point that another reason why you do not agree with their decision, is because you did not have an adviser, so for this reason you feel they have overlooked or not even investigated your complaint properly, and if they did please provide the written evidence you have of the sale.
And anything else you can think of.

As a valued customer you are asking they reconsider your reasons, and give them any further info that may also apply to you to support your complaint.

If you hear nothing by 14 days, or if the decision stays the same, then complain to the FOS.

Hope that makes sense.;) And hope it helps, good luck.:)