PPI Reclaiming successes and failures

mum2my2

I have had a success with MBA I £1943 back and also paragaon finace I got over £3k so it was very successful all thanks to this site

angelev74

Update on Nationwide loan.
I just received a letter from Nationwide this morning stating they do not feel we have been mis sold our PPI suprise suprise!
They have sent copies of the documents that we signed stating we wanted to take the PPI and said that it was our choice and we could of said no and we had a 30 day cooling off period which we were not told about.
So they really didn't take any notice of our 1st letter stating that we were told if we didn't take the PPI we wouldn't get the loan.
My husband and I feel that Nationwide are accusing us of lying and are just trying to get money out of them.
I still feel we were missold the loan and would really appreciate some advise as to what to do next.
Any help would be greatly appreciated.
Many thanks.

smitchy73

I would just get the 2nd letter away in the post asap, with a copy of the first one, reiterating the reasons in the first one and threatening to take it to the FOS.

sjbntb

I sent off my letter as believe that I have been talked into to not cancelling the PPI when queried, but both HSBC and MBNA have refused to give my money back!!
I feel disappointed and also wondering if I should be taking this further?
Any idea's

Thanks
Sara

Pickle_123

I've just attempted to reclaim the PPI on my Nationwide credit card I took out in 2004.

I used the fab template letters from here but got a letter back saying sorry we disagree and won't be giving your money back. The letter also said they'd included my original application to prove that I had opted in to the PPI. It wasn't in with the letter. Thanks to a push from my boyfriend (thank god for him) I wrote back asking for them to send the copy of the form. The next thing I know I get a letter back saying here's a £114 refund of the total PPI on the account!! Cheeky wootsits!

My only problem is I don't think this is the right amount. The cards been at £1500 for most of the last 2-3 years so I think it should be more and they definitely haven't added the interest mentioned in the letter. I don't know whether to push my luck and write back again or just to count my lucky stars and be happy with my lot! Any thoughts?

PS thank you MSE you are the best!!!

angelev74

OMG I can't believe it.:j
After receiving the letter from Nationwide yesterday saying they felt we were not missold the PPI etc.. my OH decided to ring them. After a rather long and heated conversation in which they still wouldn't accept the fact that they are in the wrong they said as an act of goodwill they would refund the remainder of our PPI (we have 5 years left of the loan) basically our repayments will stay the same but Nationwide are going to send us a cheque for the sum of £1850.
All we did was send one letter and make one phonecall so my advise to anyone out there is Don't give up !!

I just want to say a big big thankyou to Martin and this website whom without either I wouldn't have even known about reclaiming PPI.
I will let you know when the cheque is in my hand :beer:
:rudolf: :xmassmile :snow_laug :santa2:

fatdaz19

Hi every body, I could do with some advice on my applications. I have used the templates on 3 loans that I have had in the past. 1 of which is now paid off, 2 ongoing.

I applied to Egg banking for my ppi to be looked into and all credit to them within 7 working days i had the reply "thanks for applying but after consideration you are not getting a refund."
LloydsTSB gave me the same response today.

But the best response of all was a letter I received from First Plus, the loan which has been paid off. They have informed me that although I had borrowed money from them they did not sell me the ppi policy but a broker did!, the broker being Capital One, now I was amazed at this and really am stumped on how to go about getting a refund from them. They charged me in excess of £5000 to clear my loan, as the policy had been "front loaded".

If anybody has been in the same boat I really would appreciate some help.

norm79

Just got a phone call from HSBC Card Services saying i was getting £1170 back. I recieved a letter telling me they would not uphold it the other week. I was a student when i got the card so it was not suitable for me. My College at the time very kindly gave me a letter saying i was a full time student at the time and two weeks later I get the full refund. Add this too the £1600 (£250 cash rest off future payments) i am very happy, especially with xmas coming up. Thanks to Martin and all who have helped.

LISAW_2

sorry its a bit long; however, this is the 2nd letter i intend on sending to ltsb after receiving their first fob off letter. please advise on if you think it needs any amendments; ( ps loans were taken out in nov 98 and nov 99 )
I am writing in response to your letter dated 5th December 07, with regards the insurance sold with my loan. Yourreference is *********.

I do not feel your letter has offered a satisfactory justification that my policy was sold fairly, reasonably and within my best interests so I request that you look into my complaint again. If I do not receive a more favorable response within 14 days I shall be taking my complaint to the Financial Ombudsman.

To outline the situation further for you, in order for you to make a fair and informed decision, I will give you a brief overview of the main points.

On application of loan **********, I was told by the salesman that as I was of a young age, borrowing a considerable amount of money, I was deemed as “high risk”. Lloyds would only provide the loan to me if I had PPI in place for the full term of the loan, “in order to cover themselves”. As I believed I had no choice in this matter, I reluctantly accepted. I did not challenge this within the 30 day cooling off period as I believed that one of your members would not blatently lie to me over the T’c and C’s of my acceptability for the loan. Due to my circumstance at the time, had the PPI been a choice, I would most certainly have not accepted. No-one in their right mind would pay £2430.38 plus interest for a policy that there would a one in a million chance that was needed ( not that my medical suitable was ever checked in the event that the one in a million happened ). I am claiming back the full PPI amount now, as I have only just realized that this was actually not the case, and the Lloyds advisor, deliberately gave me incorrect information in order to sell me a product that was not required or wanted.

12 months later I refinanced the loan, account number **********, in which a further £2530.44 PPI was added to the beginning of the loan. I did not question the PPI as I still believed the T’s and C’s set out to me verbally by your advisor/salesman that it had to be in place for the full term of the loan. It was not clarified by the sales person that the PPI was still required, thus asking the question; how did the sales person know that the PPI was beneficial to me? Again, this must have been seen as an easy sale.

After speaking with you colleague today, I have been advised that the first PPI would have been partially refunded, however, she can not find any evidence of this to confirm, when it was refunded, the amount that was refunded, or indeed, even if it was refunded. The advisor referred me to my branch, who are unable to see anything prior to 2003 and refer me back to you. Should you be able to confirm a partial refend, I would still like to claim the remaining money that you in effect, stole from me.

In response to the points in your letter, yes I was aware of the T’s and C’s of the policy, which is why I knew it was of negligible benefit to me. However, the T’c and C’s were run through with me by the advisor, somewhat briefly, and I do not believe I was in receipt of the booklet. However, this part is unclear in my memory. Also, how can I cancel the policy within 30 days, when it has been made perfectly clear to me that the policy needed to be running for the full term of the loan?? Again, this is not an acceptable or fair reason on your part to confirm that the policy was sold fairly or reasonably.

I am extremely aggrieved that this situation has arised. I have run into financial difficulties over the years due to credit, for this I take responsibility for. However, I am not prepared to take responsibility for £4960.82 plus interest over 60 months, on moneys loaned to me, by yourselves, for a product that I did not want or require, however, was told was mandatory.

With regards to : The Financial Ombudsman Service guidelines state under section 2.3 Time Limits for referral of complaints to the Financial Ombudsman Service, DISP 2.3.1 (1) (c):
I understand this fully, however, believe as one of the leading banks in the UK, your duty of care to your customers should have no timescale. May I be bold enough to suggest that you resolve this issue as a matter of courtesy, regardless of the timescale stated. As this PPI was added unjustly, with no choice and negligible benefit, TWICE!!!!!!!

I would prefer to resolve both matters without involvement of official bodies if possible, however, I do not intend to take this lying down.
Please feel free to call me on this matter on .
Yours faithfully,:mad: :mad: :mad:

smitchy73

Lisaw,
Well done, looks like you've done you're research and fully know what you're reasons are for claiming back.
That letter is very strong indeed, and may indeed 'use' some of it for my own if I require a 2nd letter to be sent.
Well done girl!!