PPI Reclaiming successes and failures

di3004

Well done to all today's winners.

Congratulations to all.:T:beer::j

I shall be back as soon as I can. xx;)

Mudd14

edit...official details;
What were you reclaiming: Egg Loan
Who was the provider: Egg
How much did you get back: £950.50
Did you get it back after a letter or did you go to the Financial Ombudsman: After first questionnaire
And then write your brief reclaim tale....

Hi all,

Made my complaint to Egg around 6 weeks ago and yesterday recieved a cheque in the post for a full settlement plus interest. The loan ended around 2003 so I didnt really think I would get anything. Total settlement came to £950!

Kingerem1

Huge congratulations to all those who have won recently, brilliant news!!

I emailed Egg's CEO yesterday to ask if there was any news on the fact that they were 'reviewing' my case after they had rejected it......how long do you think I should leave it before I 'remind' him of my email????

beverleykim

BlythBoy wrote: »

Santander / Debenhams Card Update

Card taken out in store during Feb 2002, claim sent end of April 2011, rejected straight away, FLA useless, FOS writing to the underwriter, e-mail to Santander CEO on Saturday, reply today and rejected again.

Basically any Debenhams, Dorothy Perkins, Burtons cards etc taken out prior to 14-01-2005 will nearly always be rejected by Santander and it's the underwriter who you will have to pursue for a complaint to be upheld. My underwriter, Finance Insurance Co. Ltd were written to by the FOS on 30-06-2011 and to date neither the FOS or myself have had a reply, although the Finance Insurance Co. Ltd's website clearly states that they response to all compliants within 5 working days!
I will never, never have a store card again! Santander basically stated that you signed the agreement so you should know what you are signing! Oh yes, that's why GE Money was fined £600,000 because their sales process was so poor and misleading, oooppps sorry that was after Jan 2005 and before then all their sales staff were totally correct and no one had a policy which was missold!
Let's hope that the underwriter plays ball!!!
AAAAAAAAAaaaaaaarrrrrrgggghhhhhh!!!!

Hi

I am about to complete a questionnaire for exactly the same storecard, and I have experienced the same as you, rejected immediately, FLA useless, so now complaining about the underwriters, do you have their address please.

What makes my blood boil is how can Santander say that the selling of the PPI process was correct, when it was not even their staff back then, and not actually G E Capital's staff but a Debenhams sales assistant trying to reach her targets!!

Why can they get away with it - disgraceful

amersall

LisaJH2000 wrote: »

Thanks Amersall, the email address you gave me did the trick!

I emailed the CEO and just got this reply

I have been forwarded your email by Ian O’Doherty who has asked me to respond.

I can confirm that I have approved your cheque and this will be sent to you tomorrow.

You should receive this cheque by Friday or Saturday.

Please accept my apologies in the delay in receiving your cheque.

Well done!! my bill is in the post :rotfl::rotfl:

amersall

Kingerem1 wrote: »

Huge congratulations to all those who have won recently, brilliant news!!

I emailed Egg's CEO yesterday to ask if there was any news on the fact that they were 'reviewing' my case after they had rejected it......how long do you think I should leave it before I 'remind' him of my email????

Now!!!! and every day until you get a result.

Kingerem1

amersall wrote: »

Now!!!! and every day until you get a result.

Brilliant....I would indeed like to be a huge pain in his a**e until I get my money back!!!!!!

BlythBoy

beverleykim wrote: »

Hi

I am about to complete a questionnaire for exactly the same storecard, and I have experienced the same as you, rejected immediately, FLA useless, so now complaining about the underwriters, do you have their address please.

What makes my blood boil is how can Santander say that the selling of the PPI process was correct, when it was not even their staff back then, and not actually G E Capital's staff but a Debenhams sales assistant trying to reach her targets!!

Why can they get away with it - disgraceful

Hi
No worries, the address and e-mail address is below:-

The Company Secretary
Financial Insurance Company Limited
Building 11
Chiswick Park
566 Chiswick High Road
London, W4 5XR
United Kingdom

E-mail: [EMAIL="info.en@genworth.com"]info.en@genworth.com[/EMAIL]

Totally agree with you, Santander have never presented any evidence other than the agreement. I will update the board if or when the underwriter gets back to me or the FOS.

transfusion

amersall wrote: »

Have they said why they have only part upheld this?.

What did your letter of complaint go in to them please. i sent my letter in on the 16 May 2011. I have two letters from them. The last one from the 16 June saying they need another 28 day, by then they should have come to a conclusion. Have you had any letters like these?

The_Marksman

Kingerem1 wrote: »

Huge congratulations to all those who have won recently, brilliant news!!

I emailed Egg's CEO yesterday to ask if there was any news on the fact that they were 'reviewing' my case after they had rejected it......how long do you think I should leave it before I 'remind' him of my email????

do you have the ceo email for egg id like to join in being a pain