PPI Reclaiming successes and failures

computerbuddy

Hi Di, yes it was the final response from Cap 1, i received a letter from ombudsman a letter of Acknowledgement saying, thankyou for your correspondence which has been received safely today 29th June, We are currently receiving very high volume of enquiries and it may take upto 4 weeks before we can provide you with a full response. If you have not heard by then please contact us. So fingers crossed. Thanks Di for your help. x

amersall

Howl-z wrote: »

- Reclaiming PPI on a personal loan for a car
- Provided by Egg plc
- Got back £1,705.22
- Took 5 months but very worthwhile!
- Took out the loan in 2004, posted my initial complaint Feb 9th 2011, Egg confirmed receipt days later, then after 4 weeks gave an update saying they were trying to find the original conversation. Then another update same again after 8 weeks. Gave them another 4 weeks as the letter said they appreciate my patience and stated they would contact again if there was no result after 4 more weeks. 4 weeks passed with no contact and when I phoned to query this the guy essentially told me they didn't have to make that contact despite the letter saying they would. Very disappointing as I could have referred to the Ombudsman after 8 weeks. Next I sent Egg the letter stating I wanted them to look into it and contact me within two weeks or I would go to the Ombudsman. No contact so then I reported it to the Ombudsman service and received confirmation days later. Then soon after I received a letter from the Ombudsman service explaining what happens next and how they will contact me with developments. Then around 3 weeks later a letter from Egg came exactly 5 months after the original complaint, on July 9th saying after completing a full investigation my complaint had been upheld and enclosed was a cheque for £1,705.22, which included my payments made, interest paid and the 8% on top! Result!

I would highly encourage anyone with a claim to get it in, it really is just a few letters with some persistence and you could get your money back!

Many thanks to Martin and everyone on moneysavingexpert for providing the forms to send and a comprehensive guide on how to go about the process. This made the diffference for me and got me to do it and it has paid off!

:j:jWell done and congrats:beer:

amersall

theswirly wrote: »

Hi everyone,

Just to say I'm delighted to report that I've just received a cheque through the post for £486 from Egg! I only sent the form (care of the Moneysavingexpert site) to them six weeks ago!

Well worth doing! :j

:jBrilliant :T:T

h0pusp0pus

result this morning :j :money:

heard from egg loan at last they have upheld in my favour and have refunded me £770.89 pence

break down as follows

i borrowed £1200 back in 2005 for a car paid it back over about 5 years i think

total ppi paid = £465.28

plus interest= £138.61

plus 8% = £!67

total refund =£770.89

big thank you to everyone on here specialy di and amersall and of course martin lewis and his brilliant web site

oh and also i got my evidence back from hm revenue customs so shall be sending a copy right off to santander regards my burtons menswear card which will be my last claim

janeymal

Many thanks for your e-mail which has just been received by Stephen Hester's office.

After reading your e-mail, I have arranged for a manager from our PPI Team to investigate your complaint and, to ensure that you get a full response. I have asked for a copy of the response so I can be sure that we've handled your complaint correctly. You will hear further from my colleague within 10 working days.

If, you have not had a response by this time, please contact us and we will take matters forward on your behalf.

Yours sincerely


Scott McLellan
Group Customer Relations

**** This is the response I received from my email to RBS CEO, hopefully I should hear within 10 working days, however, I wont hold my breath. I'll keep you all informed ****

computerbuddy

Wow Egg your on a roll lets of lovely successes today from them! Well do guys, just hope all the others follow suit.

computerbuddy

Scrambled EGG, Poached EGG, Chukky EGG, Boiled EGG, Easter EGG, Keep em rolling EGG!!!

trueblue80

Does anyone have any news on HSBC?

computerbuddy

My Husbands credit card company MBNA sent him a letter dated 8th June saying Thankyou for contacting us. We are currently investigating your complaint and we will issue a response within 28 days. But nothing as yet. Does anyone have the email address for them? Thanks in advance x

Charlie_Manchester

After Virgin MBNA last week knocked back the FOS' upheld decision (which has now gone an Ombudsman for final review -first complained to MBNA in May 2010) I received a letter from the Co -Op yesterday.

I complained just six weeks ago a they made an offer of the PPI premiums, the interest paid on them plus 8% so a tidy sum of around £7k!

This will pay off my Co-Op card and most of another card.

Thanks to all on this site as I really was at such a very low point in my life and felt hunted by these people as I was in a very difficult space and couldn't really see a way out but this site taught me to never give up as there is light at the end of the tunnel.

I am not celebrating the payout and will just pay it off and move to the next one. I want to become debt free and will never forget the low point I was at and will never ever get into that situation again.

Keep faith.