Paid deposit on a car and just noticed they sold it at the wrong price

rosyposyjm

Yesterday we went to buy a used car. The price in the window (and on the internet) was £9495.
We test-drived etc.
Then discussed price.
The salesman agreed to give us £3000 for our car and said that this would bring the price to £7220 (including the car tax) - we took his word for it and didn't check any calculations. My husband said that if he reduced it to £7000, we'd have a deal and then we agreed on £7100.

We signed the paperwork and paid £500 deposit.

When we got home (after the garage had closed) we noticed that on the sales paperwork they put the original price at £9875 (not £9495).

We feel cheated. Can anybody tell me where we stand please?

DUTR

rosyposyjm wrote: »

Yesterday we went to buy a used car. The price in the window (and on the internet) was £9495.
We test-drived etc.
Then discussed price.
The salesman agreed to give us £3000 for our car and said that this would bring the price to £7220 (including the car tax) - we took his word for it and didn't check any calculations. My husband said that if he reduced it to £7000, we'd have a deal and then we agreed on £7100.

We signed the paperwork and paid £500 deposit.

When we got home (after the garage had closed) we noticed that on the sales paperwork they put the original price at £9875 (not £9495).

We feel cheated. Can anybody tell me where we stand please?

Have a cup of tea, and ring them tomorrow, perhaps it's just a clerical error as the guy was keen to get home to catch up on the football scores.

AdrianC

I don't understand.

You agreed to pay £7,100 + your old car = newer car, taxed.
You're paying £7,100 + your old car = newer car, taxed.

What's to feel cheated about?

How those figures are arrived at is irrelevant. The ONLY figure that matters is the cash cost to change - and you were happy with £7,100 yesterday, so why are you not happy with £7,100 today?

TonyMMM

You saw the car advertised at £9495

He offered you £3000 for your trade in (leaving £6495) and yet you agreed on a difference of £7100 ...why ???

How much is the car tax ?

The only thing that really matters on a car deal is the "cost to change" - you agreed that at £7100. How that is reflected on the invoice can often be different to what you thought as they always adjust the sale price and trade in value to suit their own tax accounting.

If they are in good mood they may do something, but you agreed to the deal.

agrinnall

What Adrian said.

The dealership will have some reason for using the figures they have, but as they don't affect the amount you agreed to pay it's not a problem for you. In fact, you may even be at a small advantage in the future as you can say that the car was worth £400 more than you'd thought it was and you might get a few quid more back when you sell it.

neilmcl

2 things. You can't feel cheated as you've yet to complete the deal by the sound of it. Secondly if you pay what was agreed then as explained, it makes no odds how it's been added up on the invoice.

When you go to collect the car expect to pay £6600 and your old car.

neilmcl

TonyMMM wrote: »

You saw the car advertised at £9495

He offered you £3000 for your trade in (leaving £6495) and yet you agreed on a difference of £7100 ...why ???

How much is the car tax

That's the bit I'm struggling with, is the tax really that much? All they've done is reduce the amount the trade in is worth but if that was the price agreed...

TBH the salesman probably has negotiated based on an original price of £9875 but as explained it's the price to change that counts and if the OP didn't pick up on this and agreed the price at the time then they have nothing to complain about.

neilmcl

Look like the're double posting on the consumer rights forum as well

https://forums.moneysavingexpert.com/discussion/5237848

AdrianC

From the other thread...

rosyposyjm wrote: »

We just never worked it out - we trusted what he said - yes we feel stupid...

And this is why basic numeracy and mental arithmetic still matter, kids.

rosyposyjm

sorry for double posting. I was panicking and posted on here - then saw that the majority of posts were about "cars" rather than buying cars and then found the consumer rights thread and thought that might be more suitable. Another mistake. Apologies. Don't really use the forum very often and couldn't find a way of deleting the original post. I just can't seem to do right at all lately.

I do have basic numeracy. I've just been really ill this week and am not performing very well at anything. Probably not the best time to accompany my husband to buy a car... Normally I would have spotted that discrepancy

Freefall

I still do not understand as to why you are paying £7100 if they are giving you 3k for your trade-in