mobiles2yourdoor.com

Quentin

You need patience.

This is from their website, and spells out exactly when to expect your first redemption form:

You should receive a redemption certificate by post within 30 days of your first redemption date. If you have not received your redemption certificate please contact our Customer Service team at [EMAIL="customer.services@mobiles2yourdoor.co.uk"]customer.services@mobiles2yourdoor.co.uk[/EMAIL] or phone them on 0870 901 4711 (Monday-Friday 9am-6pm, Saturday 10am-5pm) who will arrange to re-send a copy to you by post. First redemption periods for chequebacks are normally due at month 6 of your contract.

mulerider

The cash back T&C's have now been updated:

You should receive a redemption certificate by post within 30 days of your first redemption date. If you have not received your redemption certificate please contact our Customer Service team at customer.services@mobiles2yourdoor.co.uk or phone them on 0870 901 4711 (Monday-Friday 9am-6pm, Saturday 10am-5pm) who will arrange to re-send a copy to you by post. First redemption periods for chequebacks are normally due at month 6 of your contract.

I've just emailed customer services asking them to confirm my first redemption date so I know when to expect the redemption certificate. I'm assuming my 6th monthly bill will be the bill dated around the 22nd March.

mobilejunkie

I would be extremely wary of assuming anything! Helpful to bring this to our attention though - it took them long enough after they said they would update the t&c on the website. Personally I will act innocent and ask 30 days in. If they then say this I will ask how I'm supposed to know when this "30" days before my claim date starts.

mulerider

mobilejunkie wrote: »

I would be extremely wary of assuming anything! Helpful to bring this to our attention though - it took them long enough after they said they would update the t&c on the website. Personally I will act innocent and ask 30 days in. If they then say this I will ask how I'm supposed to know when this "30" days before my claim date starts.

I got straight through to customer services earlier today, the person I talked to offered to confirm the dates of each claim. I know we should be pretty cautious but like any cash back claim as long as you are organised there shouldn't be a problem. I've just received my final and 4th cash back cheque from E2Save without any problems so I'm pretty confident I'll have no problems claiming with M2YD.

mobilejunkie

I'm not. I was told one thing on the phone most definitely (twice) about something else and (at about the third attempt) the complete opposite by email. Judging by the fact they are deliberately NOT answering exactly what it is you need to send in with the claim, precisely when you need need to claim or with which bill I will maintain my strategy of expecting to sue when the time comes until they prove me wrong. As for E2Save, THAT'S a whole other story and your past experience carries little weight nowadays I'm afraid!

mulerider

Phone has arrived this morning, correct phone tariff etc. So good so far!

mulerider

Below is the email I received today:

Thank you for your recent enquiry, your claim form will be sent 30 days before your claim date, your claim dates are as follows:

• 16/04/2008 - £76.02
• 15/06/2008 - £76.02
• 14/08/2008 - £76.02
• 13/10/2008 -£76.06

The bill that you will need to send will be dated after this date.

Can't get much simpler than that! I should receive my redemption form at the end of March. I only sent the email requesting my claim dates yesterday and had the reply this morning.

I hope this gives other people a little more confidence about M2YD. As long as you send the claim form/bill etc by special delivery there shouldn't be a problem. I'd recommend that anyone sending any emails to save all correspondence including sent and received emails. As I mentioned before I've just made 8 successful claims with E2Save on a couple of 12 month contracts, I know M2YD aren't E2Save but as long as you're pretty organised about claiming your cash back there shouldn't be a problem.

mobilejunkie

I've had about ten contracts with E2Save and variations and looking after that many again for a few other people and I am not that complacent! Things have changed a LOT recently and I am treading with great care. Saving emails is pretty basic and should go without saying - though I do know it can't be said often enough for many on here. It's very useful to know they replied - they have replied to some of mine. However, I won't take anyone else to Mobiles2YourDoor until I have more experience and confidence with them. It's helpful that I waited a couple of months before taking the plunge since I'll be able to see what happens to those ahead of me. Lol! My main plus for them is that they are far less likely than most to go bust or do a runner - but that doesn't make them exempt nor safe. Further, I don't see any connection with success with any other company (and I've had a LOT); ALL the other companies (including E2Save) are playing very different games now and just because both these companies are large and well-known doesn't mean they are similar in other ways! However, I am taking the risk and fully intend to succeed. As with all 100% cashback deals they are obviously planning that many people will NOT get their cashbacks (otherwise they wouldn't be making the offers). Caveat Emptor and cover your a***e.

It would be very helpful if you could state what relation the 16th April has to your order or connection date. These things vary according to dealer - even within cpw companies using similar t&c. It can't be exactly 6 months after your connection date since your phone arrived today. Did you order it on 16th October, perchance? Mine wasn't connected until 2-3 days after it arrived as well. I doubt they'd know your billing date or that it would be 16th of the month, so it's an useful thing to know. I always like to find out as much as I can about how a dealer I am using or considering using actually operates whatever t&c it has. I did see one of the documents for the parent company someone sent me a few months ago - and it didn't inspire quite so much confidence. I don't like relying on any of these companies to send me an unseen form some months down the road - most of them don't even send your cashbacks on time (to put it extremely mildly!). Why the secrecy? Why not tell people up front when they still have the chance to cancel? Call me a skeptic but I don't intend them to be the first company which managed to avoid paying me and the only way I know how to do that is watch very closely and adopt a highly cynical approach - they aren't doing this for nothing and will lose money with me and anyone else who succeeds!

I would also add that being organised is not and perhaps never was sufficient with these deals. Now, more than ever, you need to understand precisely how everything works and not just take things at face value from the t&c. I have (of course) copied them off in full at the time of ordering, along with the details of the deal etc - but that is just the starting point. I will be following with great and close interest all the details appearing on this (and other threads like the Phones4U ones) before I am confident I understand exactly what they're up to. So for your information so far I am grateful. More such details would be helpful!

mulerider

I've also printed the T&C's, offer details etc. I ordered the phone on the 19th and it has just been connected within the last 30 minutes. Not sure why my first claim date is after the 16th. My first bill should be dated from today maybe my first bill will be pro rated from toady - 23rd to 15th with my 2nd bill being dated 16th November to the 15th December. I'll leave more details once I receive my first bill.

Scott

mobilejunkie

Thanks. It would be illuminating. If you're on Vodafone you won't get a bill until next month - and either way the date would almost certainly be the same, so 16th is a strange one. It's the middle of the month, but apart from that I can't see where it came from. Sometimes the devil is in the detail and it will be potentially very helpful to know. For example, I have been known to time a contract purchase according to things like that related to a particular set of t&c and existing contracts on the same network. Knowledge is definitely power in these things!

By the way - another thread which I follow on here is about the parent company. It is one of the reasons I am cautious!

http://forums.moneysavingexpert.com/showthread.html?t=378958&page=6