mobiles2yourdoor.com

Quentin

You cannot use MCOL as they currently don't owe you any money!

And up to now they haven't prevented you making a claim. You cannot use MCOL to get peoplt to reply to e-mails!

Keep copies of your correspondence, then if they fail to pay you when the time comes, then you will be able to use MCOL.

mobilejunkie

It may be of interest that this company AND its parent Phones4Udirect (and I am not impressed at ALL by them) no longer offer ANY Orange pay monthly phones. I wonder if it was one of the dealers (or two depending on how you see them) which was "pulled" recently.

glenderg

glenderg wrote: »

Yeah me too, got phone on 28/08/2007 and still waiting for vouchers.
Sent 4 e-mails inquiring and guess what, no reply to any of them.:sad:

Here Here i spoke too soon there must be someone there,just got this reply

Dear xxxxxxx

Mobiles2YourDoor would like to offer our sincere apologies for any delay in responding to your email(s) in recent weeks.

A technical error here at Mobiles2YourDoor has unfortunately been diverting large numbers of our email enquires through to an incorrect location. Extra resource’s have been assigned to resolve all outstanding issues and enquires before close of business on Friday 21st September 2007.

We would like to take this opportunity to apologies to all affected customers.

In regards to your query regarding your cheque back forms these will be sent to yourself closer to your claim date. Which will at month 6 of you contract.


Kind Regards.

Customer Services Team
Mobiles2YourDoor

What do you all make of that :question:

mobilejunkie

It's utter rubbish. t&c say the first lot of forms should be with you within 28 days as I recall?

Sid_Harper

Quentin wrote: »

You cannot use MCOL as they currently don't owe you any money!

And up to now they haven't prevented you making a claim. You cannot use MCOL to get peoplt to reply to e-mails!

Keep copies of your correspondence, then if they fail to pay you when the time comes, then you will be able to use MCOL.

Thanks for the advice. I'm no lawyer so it's useful to hear from someone who has a better idea about these things than I do - in the past I've only had to threaten action to get a response.

Quentin what do you make of the fact that they are changing their own Ts & Cs saying they won't send the forms until later?

Quentin

It's not really too relevant to the whole purpose of the contract.

Presumably they have some reason for this, and the late despatch of these items doesn't substantially change the contract.

It does give us an insight into how efficient they are, though.

koe_182

got my wii today, still no cashback redemption form tho, will call them monday, hopefuly getting somewhere now tho! wooo

storri

Got this email today from M2YD...
...looks like you'll need to be very careful to make sure that you get the claim form in good time to make the claim! And who knows what will happen if you have the nerve to move house before they send it out.....

"Dear Sir/Madam,

Due to recent customer feedback it has been necessary to amend the cheque back promotion, this doesn't affect the terms and conditions of your contract or cheque back promotion. You will now receive your cheque back claim form 14-28 days before your claim is due. This is being amended on the website to reflect these changes.

Kind Regards.

Customer Services Team
Mobiles2YourDoor

APV House
Speedwell Road
Parkhouse Industrial Estate
Newcastle Under Lyme
Staffordshire
ST5 7RG"

jason710

I placed order for LG prada (12 months free) last month. Everything is fine. On the right contract. But did not receive the redemption certificate. I will call them tomorrow.

mobilejunkie

Count the number of times you get automatically cut off before they deem to actually talk to you!