MSE News: How to beat Sky price hikes

ivl

Does anyone know the cheapest number to call Sky on to cancel.Ringing premium rate nos can be very expensive if you do wish to cancel.

Terry98

ivl wrote: »

Does anyone know the cheapest number to call Sky on to cancel.Ringing premium rate nos can be very expensive if you do wish to cancel.

They used to have a couple of 0800 numbers but I think they have stopped them now so this looks like the cheapest ....

https://contactus.sky.com/uk/sky-tv/cancel-sky-tv

zolablue25

The 03332 number is not a premium number so you should be OK with that one.

beaker141

I thought I'd share my success of cancelling Sky and holding out for a good deal :-


In Summary I've gone from £51.17 to £13.63 a month for Variety, Line Rent & Broadband.


Was Now
Line Rent 16.40 6.40
B/Band 7.50 0.00
Variety 27.27 11.40
£50 cred -4.17
Total 51.17 13.63

It started with cancelling tv, and suggesting I'd shop around for B/Band & Line rent - they offered free B/Band for 12 months if I commit to 12 months contract and I could keep sky+ recording facility and free channels.


After 3 weeks they then called me about the TV, and offered me that back for something like £8 a month, 60% off or something, at which point I said they'd also offered £50 bill credit in a previous email.


Somewhere I think either the operator or the system made some mistakes, as they have effectively called me up and paid me to take Variety pack back for 12 months.


I guess it protects them against me shopping around, but saves me the hassle of losing Nick Jr and the kids giving me grief about it.


I'm chuffed.

keithhofman

Asked they what they would offer to stop me going to TalkTalk: Got a reduction of £23 a month for 12 months.

Pirans

Just got off the phone with Sky - £20/month reduction for 12 months without removing any packages. This is what call a good start !

Olduserpasswordforgot

so tomorrow is cut off date for sky TV package, the best offers they can give me is either 35% off or 50% off for 10 months both on 12 month new contracts which given i was already on a 12 month 50% discount is not great. but i don't want to be without very long after cut off. Do they take long after cut off to offer the 60%?

fluffy123

My package goes off in 9 days. So far, I have been offered 35% when I first cancelled (Family, Sports & HD), no contract. Then I went online to check my bill the following day and had the 50% notification then last week I had three missed calls from Sky with a 4th phone call meaning I could actually speak to them. The offer (apparently their final offer) was 50% off again with a £50 credit onto the bill which again, is a rolling contract.

Olduserpasswordforgot

fluffy123 wrote: »

My package goes off in 9 days. So far, I have been offered 35% when I first cancelled (Family, Sports & HD), no contract. Then I went online to check my bill the following day and had the 50% notification then last week I had three missed calls from Sky with a 4th phone call meaning I could actually speak to them. The offer (apparently their final offer) was 50% off again with a £50 credit onto the bill which again, is a rolling contract.

Well Done!! I wish Sky were just as responsive to me with this, i wonder why they aren't with me. does anyone think if i give notice of cancellation on my BB & Talk this may entice them in giving me the 60% off and some credit?

zolablue25

Olduserpasswordforgot wrote: »

does anyone think if i give notice of cancellation on my BB & Talk this may entice them in giving me the 60% off and some credit?

When I cancelled with Live chat this morning I was told that I don't need to cancel phone and broadband with them just sign up with your new supplier and they will deal with the cancellation - so I don't think that threat holds much weight anymore. I was given one, not very enticing, offer to stay and when I politely declined my TV cancellation was put through. I have to say the person I live chatted to was very polite, helpful and friendly. No pressure, no hassle. They did ask to phone me but I was at work so they carried on with Live chat.

Haven't had any offers since cancelling but I don't mind as I'll sign up to Plusnets current offer for phone and BB and use Netflix or Prime if I feel Freesat doesn't keep us satisfied.