Mobiles.co.uk, can they be trusted?

MICHAEL_DAY

Mobiles.co.uk

Please Please update your records

Lots of people are calling them but PLEASE don't use this no. 01923 80 44 44

THIS IS A PRIVATE BUSINESS NO. and has been for over a year.

You will get through to BTM Print Limited....

We won't be able to help with mobile phones

BUT WE CAN GIVE YOU A PRINT QUOTE :rotfl:

MANY THANKS

Silk

MICHAEL_DAY wrote: »

Mobiles.co.uk

Please Please update your records

Lots of people are calling them but PLEASE don't use this no. 01923 80 44 44

THIS IS A PRIVATE BUSINESS NO. and has been for over a year.

You will get through to BTM Print Limited....

We won't be able to help with mobile phones

BUT WE CAN GIVE YOU A PRINT QUOTE :rotfl:

MANY THANKS

That's unfortunate for you :rotfl:


It used to be their customer service number, wonder why they disposed of it ???

MICHAEL_DAY

Mobiles.co.uk

Please Please update your records

Lots of people are calling them but PLEASE don't use this no. 01923 80 44 44

THIS IS A PRIVATE BUSINESS NO. and has been for over a year.

You will get through to BTM Print Limited....

We won't be able to help with mobile phones

BUT WE CAN GIVE YOU A PRINT QUOTE

MANY THANKS :wave::wave:

ConsumerGuy0016

Have they gone under? I have a contract with o2 that I purchased via them which is eligible for a large amount of cash back.

JJ_Egan

Mobiles.co.uk ‏@Mobilescouk 39m39 minutes ago @trooperbill We’re experiencing technical difficulties and hope to have the site up and running ASAP. Sorry for any inconvenience caused

Rhii.0813

How long will it take to get up and running as I have been trying for 3 days

ConsumerGuy0016

Carphone Warehouse in customer data breach - http://www.bbc.co.uk/news/uk-33835185

quincy.magoo

Hi, purchased mobiles.co.uk o2 sim only cash back deal on 30th March this year.

mobiles.co.uk cash back wants bills for
month 4 : June 15
month 6 : August 15
month 8 : October 15
month 10 : December 15
month 12 : February 16

Looking at my o2 account the first bill is dated 03/04/15 and if I understand the terms relating to cash back correctly I think I believe you should be requesting bills for July 15, September 15, November 15, January 16 and March 16.

Have asked mobile.co.uk for their opinion but they are not responding to emails.

Anyone else had this experience? and did you succeed in have the cash back schedule changed?

mobilejunkie

Ignore what they tell you even if they do respond. Also ignore the chart on your account - though nowadays that is usually correct, at least with regards to claim dates.

You are on a 12 month contract, so you need to submit the bills dated June 2015 (already too late to submit that one if you didn't), August, October, December and February, 2017.

You haven't followed the groundrules - you MUST know THAT prior to ordering, or don't order a cashback deal.

"Claiming your cashback couldn't be simpler. You will need to send in your mobile phone bill at months 4, 6, 8, 10, and 12 February, 2016." That is the current 12 month sim only cashback requirement but, again, you MUST print out the t&c at the point of sale in case they move(d) the goal-posts.

Nowadays with Mobiles.co (unlike orginally) they have fallen in line with E2Save and month one is the month you are connected/order (usually the same thing).

The dates they have provided are quite correct (which you should know before asking). You can't "change" the t&c unless they agreed to - but a) why would you? and b) they are in your favour.

Snooze

quincy.magoo wrote: »

Hi, purchased mobiles.co.uk o2 sim only cash back deal on 30th March this year.

mobiles.co.uk cash back wants bills for
month 4 : June 15
month 6 : August 15
month 8 : October 15
month 10 : December 15
month 12 : February 16

Looking at my o2 account the first bill is dated 03/04/15 and if I understand the terms relating to cash back correctly I think I believe you should be requesting bills for July 15, September 15, November 15, January 16 and March 16.

Have asked mobile.co.uk for their opinion but they are not responding to emails.

Anyone else had this experience? and did you succeed in have the cash back schedule changed?

I am struggling to understand why you "believe" they are wrong? The terms they have given you are perfectly clear to me. Send the bills to for the months stated within 60 days and you get your cashback cheque. It's very simple.