Virgin sim only 6 month cashback offer. Having problems?

snugglemunchkin

i finally recieved my cashback voucher this morning!!yipee!
i am going to send the Sep bill into them even though they have told me on the phone that its the Oct one.i just dont trust them.
Has everyone else who had phone end of April,sent Sep bill?

spike9

Yes I got mine at end of April and was successful with sending in my June bill so am going to send sept bill which I have just received. Can anyone tell me which address it should now go to as I can't remember which one I used last time ?

tapilicious

Do we send the Sept bill to Dunstable or Crewe?

Chorlie

Well I got my Cheque yesterday and my Sept. bill.

So a copy of that bill will be in the post tomorrow (even if its only the 5th bill)....

spike9

Tapilicious
Now that you have said that I am sure I sent my June bill to dunstable. Can anyone confirm that that's where we should send sept bill ?

Sid_Harper

Have just been prepping for the final claims in our house (2 from e2save, 1 from onestopphoneshop). Got the top 2 sheets of the bills photocopied (both sides as it doesn't specify ;-) plus coupons and printouts from the website saying to send Sep. bill).

AFAIK Dunstable operation is meant to redirect to Crewe from e2save's forum and therefore it's wasting time (and adding delivery risk) to send it there.

Online 6 month virgin only bought through thephonespot and e2save both say (online logged into e2save website) to send to:

Cashback Claims, PO BOX 337, Crewe, CW2 8WE

But it looks like the other address below is the 'official' one for this deal though it shouldn't matter; to quote from from e2save's forum:

ant
Member


Joined: 10 Sep 2007
Posts: 4

Posted: Mon Sep 10, 2007 4:43 pm Post subject: Cashback address This is getting confusing as on one response today is saying the following address:

Cashback Claims, PO Box 337, Crewe, CW2 8WE

And yet you are quoting another address:

e2save Cashback Claims
PO Box 462,
Crewe
CW1 9DY

Which one is correct?Back to top


debbieg
Member


Joined: 20 Jul 2007
Posts: 185
Location: Loughborough
Posted: Mon Sep 10, 2007 4:51 pm Post subject: Hello

Thank you for your reply.

The one I have quoted is correct. PO Box 337 is for cashback for another part of Carphone Warehouse, claims made to this PO Box will still be accepted.

Thanks

custarddots

Please can the rep help me.
I signed up for this deal in May and submitted my July statement in July.
I received the text to say they had received the claim, but I have not received a refund nor have I heard anything to say the claim had been rejected.

What to do?? And what statement is the 'sixth' statement that I need to submit.

Help!!!! Thanks

mobilejunkie

1) Save the text. 2) Call them on 0845 655 1246. 3) Send your October statement to the CW1 9DY postcode address (unless they change THAT again before next month!). 4) Use any free legal helpline you may belong to and if the call doesn't produce a satisfactory result consider a Letter Before Action (there is plenty of advice on various threads about).

E2Save are in an utter mess with their claims. Onestopphoneshop appear to be processing more efficiently than ever, on the other hand (the other Crewe address). Trouble is, E2Save doesn't give a (better not type that on here) for any of its customers; they don't matter at all to them!

nellie75uk

I thought i'd just let you all know i've just got through to the e2save helpline after spending 15 minutes on hold!:mad:

Even though i was suposed to receive a cheque within 28 days of my last phone call on the 9th august it never came.
Today i've been told that "the cheque was put on the system on the 10th sept and i should get it in 3 weeks.
I wasn't given a reason why it's taken so long, in fact the call centre rep said "i can't tell you" does that mean she didn't know or just didn't want to tell me?
She also said it's definately my october bill they want.(I sent septembers just in case).
I think e2save is total rubbish and will never buy from them again, their customer service is appalling when you actually get to speak to someone.
So i get to wait another 3 weeks to see if the cheque arrives, i won't bet on it!

Wayneg

I started my 6 month virgin contract from E2save in April. I sent in the July bill and had it rejected. After contacting them and this forum they sent me my first cash back.

I wasn't sure which bill to send for the second and final claim so I sent the September one the day after I received the bill. I have just received a text to say that I will have my cheque within the next 30 days.

I'll let you know what happens.