Virgin sim only 6 month cashback offer. Having problems?

Fuming_Gal

Has anybody received their cheque that was promised by Eleanor from e2save within 28 days?

My 28 days is up today and, guess what, no cheque!

Fuming_Gal

Chorlie wrote: »

Does anyone know if we have to send in the Sept. or Oct bill (if bought end of April).

Or is it better to send Sept. Bill and if you hear nothing send the Oct Bill?


Also called the Helpdesk No. 0871-222 5522 (01509-610888) since I was home early, and a message state all Cash Back calls will be terminated and to call 0845-6551246 which I did and its been engaged for the last 15mins (and ring back doesn't work).

Well had the afternoon of work so tried calling several times the 0845-6551246 number and everytime its engaged, but found on the www.saynoto0870.com web site 01270-504440 number for the Cash Back Team, after a few mins wait got through to a helpful chap called Oliver who advise my claim was rejected in error and he will sort it today and I should get my Cheque within 28 days. He also advised its the October Bill that will need to be sent in next time, (but I still might send a copy of the Sept. Bill just to cover myself).

During PM with Eleanor from e2save she told me to send in my September bill. Mind you, she also said I would receive my first payment within 28 days and that has now expired with no cheque having arrived!

88five05

e2save do not seem very interested in their reputation or that of Car Phone Warehouse either. The lesson for me seems to be they are not to be trusted. Getting through on their phone line is impossible and they have not responded to my letters.

Are you monitoring the situation for us Martin, because it looks like they need some serious intervention by you to take action. :mad:

snugglemunchkin

after Eleanor promising that we would get our cash back(bought end of April),today is my 28th day and guess what?? still no cheque.i have just PM Eleanor,does anyone know if she is still on line?

Fuming_Gal

snugglemunchkin wrote: »

after Eleanor promising that we would get our cash back(bought end of April),today is my 28th day and guess what?? still no cheque.i have just PM Eleanor,does anyone know if she is still on line?

I sent a PM to Eleanor 2 days ago and, guess what, I'm still waiting for a reply. I also sent one to Martin who thinks we should wait another 2 weeks and if a cheque doesn't arrive then PM to MSE Archna who is dealing with this on Martin's behalf.

Quentin

If they have breached the contract, why not commence legal proceedings against them, rather than continue with this waiting game - which suits e2save down to the ground.

The cpw group clearly have no concern for their reputation, otherwise they would have resolved this matter as soon as they were "found out", and the high profile proprietor of a website like this (who had helped promote the offer for them) went public about the "confusion".

alex69

I really do not understand why people go through to this grievance.
Send a letter by recorded 2nd class delivery explaing the case and giving them 2 weeks to settle. If that does not happen just take it to small claims court. Do not waste time.

Fuming_Gal

Thanks Quentin and alex69. You're quite right. Why should I wait any longer. It's already been 2 months. They could go on promising me cheques for ever!!

My letter will be posted Monday.

snugglemunchkin

:mad: I called them on Saturday,and she said that my cheque had been authorized but for some reason it was been held in their finance office.I held on the line for her to find out,and when she came back she said it had now been dispatched and i would have it 14-21 days..yeah we will see!
also she said that it is deffinately the Oct bill that i have to send in.(bought phone 30th April)
I too have still had no reply from Eleanor!

mobilejunkie

Then they are attempting to move the goalposts now the cashback is done via Onestopphoneshop - it SHOULD be the September bill. This is another example of their total disregard for customers and the mess they've "organised" themselves into. I would go for them - more so since they have messed up and delayed your first claim. They have an attitude now which says they can walk all over people and be a law unto themselves. They can't and will find that out in the near future, methinks.