Virgin sim only 6 month cashback offer. Having problems?

EliotJohn

I have had the same or a similar problem.

After receiving a text message from e2save stating that they had received my 3rd bill (July), I subsequently had a letter from them saying that the airtime bill I sent them "did not inculde all the information we need to process your claim successfully".

e2save - what on earth are you talking about and when am I getting my cheque?

espresso

thesaint wrote: »

Jeez, you only stated your problem on friday @ 5.37pm, today is the 1st working day since then, so you've given them an hour before summoning Martin to do something about it.

When did E2Save Customer Service last log in? 13-08-07

:rolleyes:

nantwich_seadog

Thanks for raising the issue Sid

My cheque arrived yesterday, I have to admit the initial response from E2-Save was what I'd expected being a cynical Old Seadog.

Will see what happens with the 2nd Cash back before I give a thumbs up or down to E2-Save, but my telephone and e-mail dialogue with Oliver from the cash back team were handled with courtesy, good humour and efficiently.
NS

e2savescam

I found this thread as like many others I've had the text but had no cashback nor rejection letter yet.

I'm in doubt it will be a rejection letter due to deliberate ambugiity. My offer via !!!!!! (their 3rd trading name behind e2save and OSPS) and the contract documentation quite clearly states "3rd monthly bill". Now thats not "Bill having been connected for 3 months) lol.

On the website further evidence of deliberate misleadingness:
Send Bill [3] in [June]

I signed up at end of April, first bill May 7th so I have no doubts July 7th bill was the correct one to send and they kindly acknowledged within 30 days by text on Aug-2nd.

I've emailled them. I will be launching an online small claims first thing next week, I'll keep you all updated.

Further, OSPS rejected a claim last time using the usual tricks (there's obviousl a lot) of saying too early, then too late on the next cashback. As well as publishing 30 days on the back of the 1st cashback you send back (not a fair contract is that!! and now been changed). So I'll claim for that one too, and the next cashback (which I will file late), all in seperate actions, probably cost them my £100 in fees in the end. Idiots. Lol.

It's a shame they dont even pay Valid claim nows. They will probably never accept another contract from me but I wouldn't be approaching them anyway. Boycott: Fresh Mobile, Talk Talk, CPW, e2save, The Phone Spot, Onestopphoneshop (OSPS) !!!

And the judge person I had against dialaphone did say "thin ice" with regards to Virgin Mobiles position.

thesaint

espresso wrote: »

When did E2Save Customer Service last log in? 13-08-07

:rolleyes:

Get over it

ann71

esave.com more like esave.con i have just been told that they are not paying out because they say i didn't provide them with the information required. I sent in the whole bill my name, address, mobile number and tariff were all on it and they say they didn't get the information. They just want to go back on their deal. So angry what a con!

Chorlie

E2save_Customer_Service wrote: »

After feedback from our customers we recognise the words “3rd bill” and 6th bill” in our acknowledgment email is causing confusion and in a few cases causing the claim to reject due to “a late bill”.

If you have submitted a claim for the “Virgin sim only 6 month cashback offer” and your claim has been rejected as a late bill please call our cashback team on 0871 522 3403 where one of the team will manually check your claim.

Kind regards

Eleanor
E2save

I still haven't had a PM (or rejection letter) from you yet, your helpdesk closes at 6pm so I can't contact them (I'm at work) and why should I have to pay 50p per min. to sort your error out, at least post a standard land line number so we can use some of our 150mins up trying to claim what you owe us.

thesaint

Chorlie wrote: »

I still haven't had a PM (or rejection letter) from you yet, your helpdesk closes at 6pm so I can't contact them (I'm at work) and why should I have to pay 50p per min. to sort your error out, at least post a standard land line number so we can use some of our 150mins up trying to claim what you owe us.

50p per minute, what network are you calling from?

elyobelyob

Well, it wasn't overly difficult in the end, I just send in three bills and made sure it was registered post. It seems that non-registered post gets "lost in the post".

Unfirtunately they were unaware that I had ported my number across ("not a customer" reply), but had held onto the original number on the SIM card. So, I wrote a second time and received a cheque today. Pretty pronto and not too much messing about.

Off to bank right now. Must also check this thread for when I apply for my second cheque.

kpmiyapuram

Rebecca.e2save wrote: »

I work for e2save.com and if you have taken out the contract in the month if April and the cashback information advises you to send in your 3rd monthly bill it would be the bill received in the month of June.

E2save_Customer_Service wrote: »

please send in the bill which arrives in your third month from purchase. The month you placed your order will be classed as month one..
i.e. Purchased April - Month 3 claim/bill = June
Month 6 claim/bill = September
Purchased May - Month 3 claim/bill = July
Month 6 claim/bill = October

Hi,

I took the contract in April last week and my online account says to send in the June bill as the third bill. Today when i called up the e2save, they say that i should have sent in the July bill. The claim has been rejected because i sent in an early bill and that the claim to send in the july bill has been expired. Any ideas on how do i take up this matter. Thanks