Amazon account closed with £300 Gift card.

RFW

Brooker_Dave wrote: »

OP bought a voucher from pock.io, he then used it on Amazon, who instead of exchanging it for goods, kept it.

First, he never bought a voucher, he exchanged cryptocurrency for a gift certificate. Second, he never used it on Amazon, he tried to they didn't allow it.
At this stage of our knowledge Amazon don't have OP's money. If Pock.io say they don't have access to the funds and OP gets written confirmation from them that Amazon have it, then, and only then, would it be worth him pursuing.
You can keep spouting the same nonsense but without any facts to back it up, it remains nonsense.

Brooker_Dave

RFW wrote: »

First, he never bought a voucher, he exchanged cryptocurrency for a gift certificate.

In other words he bought it.

RFW wrote: »

Second, he never used it on Amazon,

"and ordered a new iPad to the collect+ location up my road. However, shortly after I received an email from amazon stating that my account had been closed as it was related to another?"

Are there many real events you chose to deny the existence of?

Collabora

RMS2 wrote: »

Fraud: wrongful or criminal deception intended to result in financial or personal gain.


https://www.sfo.gov.uk/fraud/what-is-fraud.aspx




Fraud is a type of criminal activity,




Do you believe a crime has been committed here, or someone has broken Amazon T&Cs - they are two very different things and you have a problem understanding the difference.


Get yourself in front of a judge and see if he thinks they are the same.


Yes, IF Amazon have the money, then they need to give it back - will they give it back, that remains to be seen.


And coming back to my original point - Amazon are not above the law, their T&C do not override English law and IF they took and kept the money, then they will have to explain themselves in front of a judge.


Do I think Amazon have taken and kept the money? Probably not. But IF they have, they are not above the law and people who suggested that because the OP lied or/and breached Amazon T&Cs are talking out of their proverbial.


I can't discuss it in detail because I agreed an out of court settlement. But yesterday whilst this thread was developing, I had my court mediation with one of the major Energy/Telecom companies. They used their in house solicitor from the first day they received the court paperwork. They prattled on about T&C and how they had done nothing wrong. I pointed out that the regulator saw it differently and their actions resulted in actual costs for me and I wanted my money back and the court fee.


Result, in the next 21 days, I shall have my money. They had sent me away with a flea in my ear and weren't interested. That is, until they were going to have to sit down in front of a judge and explain themselves. My point is, that none of these companies are above the law, no matter how large and well known they are. They may fob you off, but in the county court, they don't half look small and some of their reasons for not paying up are laughable.

he deceived Amazon by opening an account give FALSE details, and he got found out, so the account was closed without him having any chance to use the account

Brooker_Dave

Collabora wrote: »

he deceived Amazon by opening an account give FALSE details, and he got found out, so the account was closed without him having any chance to use the account

Not before they had taken his £300, which they now appear to be refusing to refund.

I assume you think it's quite fair for companies to fine consumers large sums of money for transgressions of their T&Cs?

RFW

Brooker_Dave wrote: »

In other words he bought it.



"and ordered a new iPad to the collect+ location up my road. However, shortly after I received an email from amazon stating that my account had been closed as it was related to another?"

Are there many real events you chose to deny the existence of?

Yes dear. Just ignore the other stuff in that opening post. The order was placed whilst the account was being verified, the account was not verified, the account was nullified. Amazon told OP to refer to provider of certificate for the funds on his certificate.

Can I choose to deny your existence?:p

RFW

Is it churlish of me to want to wait to hear what Pock.io tell the OP before wanting to send a lynch mob to Amazon to get his £300 back? Or is it just possible that that would be using common sense that seems to be seriously lacking on this thread?

RMS2

Collabora wrote: »

he deceived Amazon by opening an account give FALSE details, and he got found out, so the account was closed without him having any chance to use the account

Amazon deceive the tax man every day of the year by claiming they make no profit in the UK, so what.


It's legal, possibly immoral, but definitely legal tax avoidance.


So the OP did what Amazon does, it deceived someone, so what, it isn't illegal. Taking someone's money and keeping it without supplying the agreed goods is however illegal in the UK.


I don't know about you, but when I buy something online (I can remember off heart my card/expiry/security number) I am able to enter all the details in about 20 seconds and that's all it takes for the company to take money (via debiting) out of my account. Same with Amazon, they already have my details, just a couple of clicks and it is done.


Is there a set amount of time that a large company need to remove the balance off of a gift card?

RMS2

RFW wrote: »

Is it churlish of me to want to wait to hear what Pock.io tell the OP before wanting to send a lynch mob to Amazon to get his £300 back? Or is it just possible that that would be using common sense that seems to be seriously lacking on this thread?

My point, that I have made all along, is yes, we need to hear the outcome. But some people seem to have decided, because the OP lied, they must forfeit the money because they have transgressed Amazon T&Cs.


This is lunacy. Amazon may enforce it's T&Cs and close the account which is on its platform. It does not absolve them from keeping the money, IF they had hung on to it. Some people think they would be within their rights to hold onto it, because the OP told a lie.

Collabora

RMS2 wrote: »

My point, that I have made all along, is yes, we need to hear the outcome. But some people seem to have decided, because the OP lied, they must forfeit the money because they have transgressed Amazon T&Cs.


This is lunacy. Amazon may enforce it's T&Cs and close the account which is on its platform. It does not absolve them from keeping the money, IF they had hung on to it. Some people think they would be within their rights to hold onto it, because the OP told a lie.

but as it was poke.io that PURCHASED the GC from Amazon and then RESOLD it to the OP, then any money given to Amazon will be refunded to their customer which is poke.io, so then the OP needs to get the funds back from poke.io

xsellize

This is pock.io's exact response:

Hello,

Regarding your recent account problems with Amazon, they have informed us that the issue is pending additional actions from you. Your account can be reopened if you directly reach out to their account specialists at address-verification@amazon.co.uk, who will be able to provide the specific requirements for the matter. They ask for you to use the email address associated with the locked Amazon account and they will be able to assist in resolving the issue.

Amazon have assured us that it is their top priority to rectify the problem, but please do be aware that the process could take several days. We have done all we can to ensure that it is resolved in a timely and efficient manner but the matter is out of our hands as the account issues are between you and Amazon. I hope the actions required by you, to rectify the issue, are now clear.

Should you require further assistance in future, please do not hesitate to contact us.

However, I have now emailed Amazon 4 times, and I still have not received a reply. It's now been over 72 hours, when Amazon says they will reply within 24 hours. I'm really not sure what to do now, as it seems Amazon now has the £300.