Amazon account closed with £300 Gift card.

xsellize

Hi, I purchased £300 of amazon gift card as I am 17 and I don't have a credit card. I applied this balance to my new amazon account, and ordered a new iPad to the collect+ location up my road. However, shortly after I received an email from amazon stating that my account had been closed as it was related to another? Well, I've never had an amazon account before!

Anyhow, they also stated that all my open orders were cancelled. Well, what about the £300 of gift balance I bought? I emailed them asking how I could receive it. They informed me that the balance I had can no longer be accessed.

The original email said

"When purchasing gift certificates, it is made clear that the use of the gift certificates is subject to the rules of using our website. Where a customer’s account is closed for abuse of our policies, it is done because the rules of our website have been breached and that customer has therefore forfeited the right to use it. Accordingly, that person also loses all right to use gift certificates, and is not entitled to transfer the certificates or have a cash value payment in lieu.

You should refer the matter to the company or person who provided you with the gift certificates; perhaps they could provide an alternative."

Now, what am I supposed to do? I'd been saving up for a few months for that £300, only to have it practically stolen by Amazon. I'm so confused and I genuinely have no idea what to do. Should I write to local news? Should I keep complaining? Please help!

molerat

How and where did you buy the gift certificate ?

RFW

It doesn't sound like Amazon, so I suspect something is amiss with the gift card.
It doesn't make too much sense at present, as above, I think where the gift cards came from is the key.

George_Michael

Was the Amazon account opened by you and in your name?

If so, this will probably be why it was closed as you must be 18 years old to open an account with them and as such, the following from their e-mail will apply.

Where a customer’s account is closed for abuse of our policies, it is done because the rules of our website have been breached and that customer has therefore forfeited the right to use it

xsellize

molerat wrote: »

How and where did you buy the gift certificate ?

It was from a website called pock.io, they have a lot of positive reviews, I've also emailed them about the issue but I doubt they'll do much..

George_Michael wrote: »

Was the Amazon account opened by you and in your name?

If so, this will probably be why it was closed as you must be 18 years old to open an account with them.

It was not actually opened by me in my name, it was on my dads name who is 45 years old

Collabora

it seems as you are Under 18 you cannot have an account unless

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040616

17. CHILDREN
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may use the Amazon Services only with the involvement of a parent or guardian.

soolin

I might have got the wrogn end of the stick here- and I'm sure regulars will correct me. That site trades cards- so the cards they have for Amazon are traded in from other suers and then sold on to new people via 'other' currency like bitcoins.

So there are several weak links including the fact that the card may have originally been purchased via a now banned account.

Add to that operating an account whilst under age was never going to be foolproof.

George_Michael

xsellize wrote: »

It was not actually opened by me in my name, it was on my dads name who is 45 years old

That doesn't make sense according to your opening post:

Well, I've never had an amazon account before!

I applied this balance to my new amazon account

after I received an email from amazon

But if the account was in your father's name, he should have received an e-mail telling him that his account had been closed.

xsellize

Collabora wrote: »

it seems as you are Under 18 you cannot have an account unless

nodeId=1040616[/url]

Hi, like I said, the account was not in my name but in my fathers name.. Regardless, I should be 100% entitled to my money back?

xsellize

George_Michael wrote: »

That doesn't make sense according to your opening post:




But if the account was in your father's name, he should have received an e-mail telling him that his account had been closed.

Ok, regardless of who's account the name was, I should still be 100% entitled to my money back, should I not?

George_Michael

You will have to get your father to contact Amazon and ask why his account was closed.
Only when he has that information will anyone be able to give an opinion as to what the next step for him to take should be.