Reclaim Sentinel Card Protection article discussion

hansi

I've just received my claim form, and I'm mystified as why I have to write why I want to be considered for compensation. I would have thought that was obvious. I'm not going to bother as I don't want my cover cancelled.

Laff

Laff wrote: »

Got my reclaim form now and want to claim as we were mis-sold the product BUT I want to still have a product that allows me to make one phone call if I have my cards lost or stolen!. If my cover is automatically cancelled what can I do?? Can I reapply to Sentinel to start a new policy? Can I apply in my wife's name and have me as the second family member? Anybody got any idea?
I've asked this before but on this forum there are a lot of questions and not many answers!!--why don't MSE people address some of these concerns?? Do they read their own forum?

To answer my own question hoping it will be of some interest to the 20316 people who have viewed this thread and the 101 who have contributed, I have taken out Card Rescue with CPP online for £19.99pa ( automatically renewable but I like that) compared to Sentinel Gold (who I will automatically leave when I claim!) who are asking £39.99pa!
Now that I've been so helpful, can anybody let me know if they have any help on my other query in #99 which was:-

"Further to my post#97 I have delved back and find I took it out with TSB in 1987!!! but have paid it since using 5 different credit cards over the years. Any clues as to how to go about claiming for 1987 to 2005?
Who would tell me?"

bobibhai

I have had a letter inviting me to apply for compensation under the A1 scheme. I note the number of reasons why someone might believe they have a claim, as suggested in the letter, but as the only reason for compensation as per the FCA & AI scheme is for unauthorised/fraudulent misuse of a credit/debit card, why are these other reasons listed? Surely there is no compensation arising from any risk beyond the fraud/unauthorised use risk, for which banks/issuers were themselves liable? Beyond the fraud/misuse possibilities, the remainder seem to be merely ordinary insurable risks for which only an insurer be be liable.

BTW some members have referred to Sentinel etc policies bought before 2005. I see in the FCA notice that the compensation scheme relates to policies bought or renewed on or after 2005.

bobibhai

Further to my previous post, it might be helpful to note that the AI scheme 'Enquiries' desk can tell you when you first bought the policy & who sold it to you, but has no record of the level of insurance cover provided as these changed over time, and it appears within different policies. So if you have lost your original papers this might be helpful. Re Martyn's template letters- if there is no individually known level of risk cover are the monetary amounts necessary or are these just offered as random sample figures? As it happens the only card cover figure I have was on an amendment to policy letter which showed it as £75,000. I haven't a clue what it was when I took out the Sentinel scheme back in 2003. Also I was moved at a renewal date to the so called 'enhanced' Sentinel Gold by Sentinel- no choice.

AgentWD40

bobibhai wrote: »

BTW some members have referred to Sentinel etc policies bought before 2005. I see in the FCA notice that the compensation scheme relates to policies bought or renewed on or after 2005.

For the years before 2005, you can write to the card issuer and claim that way. Barclays seem to be doing the right thing and refunding people.

bobibhai wrote: »

... I haven't a clue what it was when I took out the Sentinel scheme back in 2003

It doesn't matter. The level of the feature refers to the value in 2014 when the feature was dropped.

So, you have the £100,000 cover.

bobibhai

@Agent WD40,
Thanks for this. According to AI my issuer was Lloyds, in 2003 although all card payment references seem to relate to Goldfish, which I think was a part of Barclays. I have no record of contact with Lloyds in re the Sentinel Scheme.

Having now looked through what paperwork I have I see that levels of cover did change. In the first policy the cover varied from (i) £1500 per incident for losses which occur before the cardholder reports the incident to SCP, to (ii)£75,000 per incident, but only in respect of losses which occur after a cardholder has told SCP than an incident has happened, and (iii) £1,000,000 in total for all incidents during a 12 month period.

These policy details bear a printer's code 04/02. The printer's date codes can be found at the bottom right hand corner of Conditions, although in later issues the oblique (forward slash) is removed. Should anyone wish to relate their Policy Conditions this might be a useful guide to date of issue.

Incidentally I note also that premia did not go down in the face of SCP's supposed reductions in liability.

bobibhai

I recall a massive attempted hike in my premium. The 06-09 3-year had been £54, Sentinel wanted £89.95 for the next 3 years 09-12. I told them to forget it.They immediately offered me a reduced premium of £54 which I accepted. The 03-06 year was I see £39 so the previous posts by others re the £25 average suggests that if it was per 3-year time frame £25 is a bit of an under estimate.Of course that figure could have been based on £25 p.a.

Suzey76

Hi my mom had a letter from the AI Scheme on behalf of my father who is sadly deceased, can anyone help with how to complete the form as how do we know anything about how he was sold the product. He was in ill health the last few years of his life so no doubt missold the product, thanks

bobibhai

Hi, naturally things like this are difficult to deal with, but if your Dad was the sort of person who would have been anxious/keen to protect his credit cards from unauthorised or fraudulent use then that may have been the reason why he paid the premium for the protection. Obviously I do not have any knowledge of your late Father, but I'm sure that you & your Mum would know the sort of reason he would have wanted this insurance protection, and like many folk, including me, he probably didn't realise that he did not need to insure against a financial loss of the type now being compensated. After all who would pay an insurance company, or as in this case, a bank or card issuer,to cover a risk of loss that they did not have?

sammie28

Hi
I don't know which template to use for Sentinel. Both myself and my husband have received the letters and we have no idea what protection was offered, so don't know which template to use. It was Capital One cards that we had.

Can anyone help?