Abbey Debit Card, Where Is It?

Shazzadouglas

Woohoo!!!!

I just recieved my new abbey card!!! :T:T:T:T:T:T:T

Still the same card number thank god, just need to try it out in a cash machine....hopefully it will be the same pin number.

I,m so happy i could cry lol

Stress levels have dropped a bit now....if the card hadn,t arrived this morning, i was just about to send off another pi**ed off letter to Abbey.

Whole thing still has been handled extremely badly in my opinion....no need for all the lies and promises we have had off them. I,m sure we would have all appreciated a bit of honesty from them instead.

Shaz :A

Spark

:beer: _party_ :rotfl: :j :T :dance: :dance: :T :j:rotfl: _party_ :beer:
:beer: :laugh: I GOT MY CARD!!!!!!!! :laugh: :beer:
:beer: _party_ :rotfl: :j :T :dance: :dance: :T :j :rotfl: _party_ :beer:


What a relief!
Hopefully I won't have any problems with the pin, but the number is the same, and I am so happy:D
No more worries about when I was going to get it or how was I gonna pay this or that.
So lucky I didn't call last saturday, or I would probably still be waiting for the card or the pin or the passcode or the registration number.........
I bleed for the ones who will have to get their new cards in october, or are still waiting for it, I think I heard on the radio of some possible postal strikes again for october, that would throw one more spanner in the works.
I think Abbey should review the attitude they have towards their customers, they should not say they send the cards when they are not, and should be more open about the problems they experience, if only by saying so on the website, and please, no more shouting at customers or cut them off and NO MORE LIES, That's not a very professional attitude, is it?

Drwhosmate

What Abbey did not tell anyone is that the new upgrade system defaulted all addresses to the first address ever registered by the account holder. So... if you joined Abbey say as long ago as 7 years then whatever address you lived there would be on the system BUT the people who issue the cards would see maybe 2 addresses and not know which one to send it to. Wait for more problems with this upgrade. Abbey should change from a bank to write a book about, "How to tell as many lies as possible and get away with it.!

nealallen

I hope you with your cards are still going to follow through with your complaint.

avantra

Drwhosmate wrote: »

What Abbey did not tell anyone is that the new upgrade system defaulted all addresses to the first address ever registered by the account holder. So... if you joined Abbey say as long ago as 7 years then whatever address you lived there would be on the system BUT the people who issue the cards would see maybe 2 addresses and not know which one to send it to. Wait for more problems with this upgrade. Abbey should change from a bank to write a book about, "How to tell as many lies as possible and get away with it.!

I second that.

As it is over 30 days since my card has expired, I have contacted them again and was answered by a very rude agent at their personal banking division (I registered a complaint against the bu**r).

However he said that my address was ' UNCONFIRMED' when I asked him to clarify what the term 'unconfirmed address' means he became all cagy and rude and did not let me speak to his supervisor claiming they don't have any managers on site ???!!!

However he agreed to sort the problem and guess what, they re-ordered the card again saying I will have it the latest on the 27/09.

I tend to believe that this is probably the upgrade issue causing addresses to go 'unconfirmed' but I think that you don't need to call them more than once for them to sort this out!!

My new HSBC account is ready now and so my £101K is moving across on Monday :T

Abbey, What a cr***py bank indeed:mad:

Spark

I only had one address on Abbey system, I have never moved since I have an account with them (1999) and I was told my address was unconfirmed but she could read my address to me allright on her computer, she supposed to have passed on the address to the cards department, then I was told twice they sent the card, then the letter that proved that they never sent the card! They told me to call saturday 15 if I still didn't have the card (the one that was never sent) then I would have had to reorder a card, and a new pin etc....What a waste of time that would have been, for me and for the cards department, who I suppose are busy enough trying to get the backlog out of the way.(well that's what I suppose they are trying to do).
Lucky I have followed my gut feelings and left it for a few more days.
I will follow up with my complaint, only for the lateness of the card and especially for the attitude of the people at the call centre, they can't carry on talking to people like shxit, and the outright lies told time and time again.
They are right out of order, not even British Gas call centre staff have ever gone down that low.

Jonah1156

Having received my card 2 weeks ago and despite not using it until last week when they sent me a new PIN, I can now use it in anger.

The letter of complaint I fired off 2 weeks ago also came back with a reply from their Complaints dept. It spouted the usual waffle of this and that, not even addressing my initial concern of why I was never issued with a card 2 weeks before the end of July!

They offered me a sum of £100 as compensation BUT should I take this offer or do i try and hold out for at least double for all the aggro caused by not being able to access my money?

They were supposed to include a leaflet about how to complain further and lo behold, displaying their usual incompetence there was no leaflet!

I give up as I now have all my DD details obtained via nationwide and all being well i should be banking with them in a few weeks!

So goodbye Shabbey and never no more!

molley

Jonah1156 wrote: »

Having received my card 2 weeks ago and despite not using it until last week when they sent me a new PIN, I can now use it in anger.

The letter of complaint I fired off 2 weeks ago also came back with a reply from their Complaints dept. It spouted the usual waffle of this and that, not even addressing my initial concern of why I was never issued with a card 2 weeks before the end of July!

They offered me a sum of £100 as compensation BUT should I take this offer or do i try and hold out for at least double for all the aggro caused by not being able to access my money?

They were supposed to include a leaflet about how to complain further and lo behold, displaying their usual incompetence there was no leaflet!

I give up as I now have all my DD details obtained via nationwide and all being well i should be banking with them in a few weeks!

So goodbye Shabbey and never no more!

Yes definitely write back and say that their offer is insufficient and ask them to make an improvement

saxmund

I got £150 for a few days delay on my card and a whinge about the e-banking outage in May and the fact they didn't seem to be following their complaint procedures, so as you have actually suffered real inconvenience I'd hold out for more. Mention the Ombudsman in the next letter.

journalist

Hello everyone,

I am a journalist with the Daily Mail's financial website, www.thisismoney.co.uk, and would like to have a chat with as many of you as possible about your Abbey situation. If you could e-mail your contact details to [EMAIL="alan.o'sullivan@thisismoney.co.uk"]alan.o'sullivan@thisismoney.co.uk[/EMAIL] or give me a call on 020 7938 6266 I would be greatly appreciative. Hopefully we can get your particular situation sorted out and highlight this pressing issue in the process.

Many thanks,
Alan.