MSE News: Virgin Media customers to be hit with 5.9% price rise from February

[Deleted User]

reidy100 wrote: »

Can I cancel Tivo n TV only ??

If you are cancelling due to a price increase, you can only cancel all services without paying a penalty-you can't "cherry pick" those services you no longer require while still on a minimum term!

jockosjungle

Moneyineptitude wrote: »

If you are cancelling due to a price increase, you can only cancel all services without paying a penalty-you can't "cherry pick" those services you no longer require while still on a minimum term!

They've just let me do that, 9 months into an 18 month contract, they've let me drop the TV to M

[Deleted User]

jockosjungle wrote: »

They've just let me do that, 9 months into an 18 month contract, they've let me drop the TV to M

Dropping to M is hardly allowing you to cancel. You are still a TV subscriber.

Brightspark

Our bill is going up 13.5% How are Virgin allowed to do this?
I've spoken to them & they say we are already on the best deal possible

[Deleted User]

Brightspark wrote: »

How are Virgin allowed to do this?

They provide entertainment and leisure services. They are not a utility.

If it's too expensive, then cancel. You'll be amazed how quickly you'll get used to only having Freeview.

Brightspark

You'll be amazed how quickly you'll get used to only having Freeview.

We have Freeview already & love it
We only have Broadband & phone with Virgin. Still think 13.5% increase is crazy.

ScoobyZ

Just had the letter. Paid for phone in advance.

£20 a month for M+ 50MB BB and Tivo.
Price increase £3.99 - 20%
I think I will call and cancel and see what I can get.

visidigi

You must go through with the cancellation when speaking to the retentions team that you call.

This will trigger a 30 day cancellation period - during which a large number of customers are called by the outbound retentions team who have the power to offer much better deals. Even if they do not call you can call back in the 30 day period and try again to get a better deal or cancel the cancellation.

You have nothing to lose!

Most people will be offered at least a discount to mitigate the price rise that occurs in Feb - some people, myself included managed to get them to BEAT last years deal (I'm an annual canceller with Virgin, just so I can get to the outbound retentions team).

To give you an example, when I called VM they offered me £4.50 off a month for 12 months - discounting me down to £118 (I was on old pricing)

Outbound retentions called and I got:

152mb BB
XL TV
Sky Sports and Movies
Sky HD
Tivo 500GB
Tivo 1TB
Line Rental
Weekend calls

£112.49 list price

Priced £89.99 a month including line rental (price includes the increase due in February - infact until then my bills are £83 a month).

SuiDreams

I think also depends what sort of package(s) you subscribe to. I don't thjink people on the basic packages get offered much even if they cancel. They at least managed to offer me something slightly cheaper (until the price increase, when it goes back up to what I'm currently paying), and it works out as a better package for me as they have given me TV, and removed services I don't use. I have tried to change my package twice earlier in the year and last year, each time being told on best possible deal and refusing to remove unlimted calls that I don't use as apparently it would end up costing me more. They gave me 1 months credit because of this. Also got Sky Movies free for 3 months. This is the best offer I've had in 5 years.

jockosjungle

Well if you're paying about £32 for BB and a Phoneline (poss with some TV on top) they know you cannot really get a cheaper deal elsewhere. BT would be about the same for a lesser service, yes you can go with someone less dependable but save a few quid but it'd be a bit of hassle for yourself.

I'm down now on the basic BB, Phone and M TV, I'm now stuck with it I think,