Can I reject this car?

Tilt

DUTR wrote: »

Answer as posted already, very slim to nil chance.
Every car has some fault eventually, you mention you had a problem with the Toyota, does that mean you didn't have a problem with the Golf? (I'm sure you may have done) obviously you have a had a think about your choice of car, and you shouldn't need to justify to us randoms.

18 months can hardly be described as being "eventually". Believe it or not (and i'm sure will come back and say i've been 'lucky' but don't bother, i've heard it all before) I currently own (from new) a 2000, W reg Fiat Punto HGT. It's done around 75k miles and still has the original clutch and the only main mechanical work it's had is a cam belt change. SHOCK, HORROR! A FIAT THAT HAS LASTED 14 + YEARS and is still going strong!

So if we are going to patronise the OP in his choice of cars, well I say he should of bought Fiat (or Alfa Romeo as it has the 'better' image than Fiat).

harveybobbles

k3lvc wrote: »

Reliability is key when the cost of a missed flight could run into thousands and the lost business in hundreds of thousands

Hopefully my company funding something better than a £500 car allows those less fortunate than me to grab a bargain in the future

Maybe the OP was hoping their/there/they're brand new car would be relaible...

How many threads do we see on here along the lines of:

"My £12,000 car broke down after 2 months.."
"Warning light came on, paid £8500 for the car and now I'm worried.."
"Picked up new car, has some issues.."
"Can I reject this new car.."

Seriously, if people want reliability, buy something old, give it a full service and fit some new rubber to it.

DUTR

Tilt wrote: »

18 months can hardly be described as being "eventually". Believe it or not (and i'm sure will come back and say i've been 'lucky' but don't bother, i've heard it all before) I currently own (from new) a 2000, W reg Fiat Punto HGT. It's done around 75k miles and still has the original clutch and the only main mechanical work it's had is a cam belt change. SHOCK, HORROR! A FIAT THAT HAS LASTED 14 + YEARS and is still going strong!

So if we are going to patronise the OP in his choice of cars, well I say he should of bought Fiat (or Alfa Romeo as it has the 'better' image than Fiat).

I wasn't patronising the OP on his choice of car, My last car I had from new and owned it for 8.5 years, took it up to 72K , just the usual service stuff in that time.

Tilt

harveybobbles wrote: »

Maybe the OP was hoping their/there/they're brand new car would be relaible...

Well one of the reasons I buy a brand new car is to minimise the chances of having the "used car" experience. The manufacturer's warranty is just that, a warranty rather than a worthless insurance policy. But when you are spending BMW money, you would expect trouble free motoring. Me personally would be making that much noise (in the local media if necessary) until the dealership was to sort it out. Ultimately I would be also talking to trading standards (who have to now be approached via CAB).

Tilt

DUTR wrote: »

I wasn't patronising the OP on his choice of car, My last car I had from new and owned it for 8.5 years, took it up to 72K , just the usual service stuff in that time.

Well in that case I apologise. But when you said "every car has some fault eventually" I think that this wasn't really applicable to an 18 month old car.

IamNotAllowedToUseMyName

I think I would do a couple of things:

write to the dealer and state that the repairs have not have been of satisfactory quality. Ask them what they will do to rectify the situation in a reasonable time. I would suggest a reasonable approach would be to suggest that they take the car, offer you an equivalent loan and they keep it until they can assure you that they have finally repaired the fault - you expect them to properly test drive it. As the dealer is responsible under SOGA, not BMW, then that is the place you need to keep the legal responsibility.

As it is under warranty, an alternative is to take it to another BMW dealer and get them to fix the fault.

BMW should be involved as the dealer(s) are not fulfilling the BMW warranty. Make a formal complaint to BMW that the dealer has failed to fulfill the terms of the warranty - you clearly should have a car that is fit for purpose. I would assume that BMW have some internal systems for monitoring their dealers and formal complaints probably get horrible black marks. I know Merc dealers are desperate to get 10/10 scores from their customers as they get all sorts of jip and hassle from Merc.

You will find it difficult to reject the car, however, eventually, if the dealer cannot fix the fault, and it is making the car unfit for purpose then you should be able to return it. What you will need is a solid paper trail to show that the fault is non-trivial and that the fault still exists.

Sometimes a dealer, faced with a troublesome car, may offer a swap for an alternative car, so keep the pressure up. A mate of mine went through all sorts of nonsense with a Range Rover Sport, including JLR fitting prototype suspension to cure a braking problem, and in the end they gave up and gave him a different car. He found the annoying thing was that the loan car he was given was nearly identical and didn't have the problem and he couldn't understand why they couldn't make his the same.

harveybobbles

In 2006 a mate of mine bought a brand new Focus diesel sport. Had all sorts of issues with and sold it at 4 yrs old.. Replaced it with a brand new Mazda 3 2.0d Sport. Again, had lots of issues with it.

Yes, the faults were fixed under warranty, but its taking time off work constantly that was annoying him and his wife.

He then got rid of the Mazda after 12 months (!) and now has a brand new ix35. But that only gets used at weekends now! His wife has retired and he now drives a 2001 Peugeot 206 back and forth to work.

I dread to think how much money he has chucked down the drain in depreciation since 2006.

All because he wants that new-car-on-the-drive-feel. Oh and "the reliability of having a new car.."

Tilt

A lot depends on the dealership which can make ALL the difference no matter what the marque. Yes, I have had a few minor issues in one or 2 of the 14 Fiats i've owned, BUT having bought from a decent dealerships, i've always been provided with a demo (sometimes a high spec one) to cover the inconvenience.

jaydeeuk1

k3lvc wrote: »

Link please - presumably based on 100 miles a year with 50% deposit ??

Looks like all deals expired now sadly, they were appearing weekly a month ago, like this one

http://www.hotukdeals.com/deals/golf-r-tsi-300bhp-personal-lease-178-79-month-inc-vat-6692-17-centralvehicleleasing-2013734

£2400 deposit and then 178 a month, i posted one for £1485 up front and 165 a month + VAT

There's a thread on sniff petrol about everyone buying a golf R!

DUTR

Tilt wrote: »

Well in that case I apologise. But when you said "every car has some fault eventually" I think that this wasn't really applicable to an 18 month old car.

No need to apologise. I still standby every car will have some fault eventually, it's just unfortunate for the OP that this has occured so 'soon', I don't recall if the OP stated what the problem was with the car, I do remember on watchdog an issue with some beemers and the timing chain that occured long after the warranty period, BMW seemed to at least meet the owner partway with a repair/resolve. I'm on a forum for my car and TBH some of the posters it would appear they were expecting Maybach when purchasing a lowly VW, I'm sure when the issues with the OP's car are finally resolved, he will quickly forget about the recent experience and go on to enjoy many miles of happy motoring.