NatWest

Casadeora

Hi...
All my Natwst (3) requests for repayments went in May time...and their deadline fell just over the 26th July. I was sent the standard "we are waiting the outcome of the case" letter...but then i got a OFFER letter for one of my accounts. As i had sent all my 3 together i was expecting a offer for all of them, but they only offered the lowest repayment one...
VERY ODD...i did phone and ask can we settle now for the others...but they said no....you will have to wait until the Case has been decided.

Guess i will have to wait

hazel66

day 16 yesterday(friday)still no money rang natwest to be told on their database it says settled so where has my money gone??the lady on the phone had no idea.then rang the complaints department who after half an hour still couldnt find my money.they have put a prioity notice on it for it to be sorted.suppose i just keep waiting.

summer78

Hi as Martin has stated that claims are now put on hold how is it that people are still being succesfull. I have just asked for my bank statements from Natwest should i expect that my claim when submitted will be put on hold until next year?

Thanks for your help

madhatter301

Hi,
I want to start by thanking everone that has posted on these forums and given advice, it has helped me a lot while trying to reclaim my money. For what its worth I wanted to give my own little piece of advice, ALWAYS use recorded delivery when replying to Natwest. I received an offer letter at the start of July for £1000 and replied the same day hoping that it would be sorted by the end of the month. With the new test case however, they deemed that I had to reply to a new offer letter which they sent out at the start of August. Again I accepted the offer and sent off the letter. At the end of Aug I rang them to check the status of my claim, they said the cheque would be with me any day. On 1st Sept I rang again and they told me they hadnt received my accptence letter and would need to send another out to me. So now i'm waiting YET AGAIN and its going to take another month once i've sent my 3rd acceptence letter to them.I'm so glad i dont bank with these idiots anymore.

edit: could someone also tell me the number to ring to contact the CEO, me and him need a chat ;-)

Thanks

hazel66

just checked my bank account and at last i have been credited with£4398.00 natwest made me wait a full 21 working days.good luck to all those who are still waiting you will get it in the end :beer: :j

k1mmie

Hi All. Any advice appreciated! I received the usual letter back in August saying everything on hold. I emailed Natwest and told them I wanted to put a claim in under financial hardship. They emailed me back and eventually said it was passed to that department, however I have heard nothing since. I am constantly emailing them to ask for an update as this has been around 3 weeks since this email, and have heard nothing. What can I do next to push this along? What does looking into a case under financial hardhsip entail?

viglen

Hi

I was wondering if the Maintenance charges that natwest apply for every month your OD its £28 a month, was reclaimable i have paid the maintenance charge off and now im wondering if i can claim that money back

any ideas ?

Thanks

ravster

Hello,

Sent a letter of wanting back the charges I paid, but got a reply from Natwest Bank saying that as they are dealing with charges in a court to settle something they are unable to solve my matter until they have finished.


Will post what they exactly said as soon as I find the letter.


So, are they right? Or have they just fed me some BS?

k1mmie

standard letter we have all received!

FRAZZLE_2

Hi Everyone, I recently recived a letter from my bank, again, to say they would be charging me, again. Ha! Thing is this time there calling it a maintenance charge?!? Does anybody know what this means?