NatWest

k1mmie

Any idea on how long Natwest take to consider a claim under a hardship case? I have emailed them but they are not updating me or giving me a timescale? Thanks.

ampo2128

Can anyone advise me please regarding the bank charges am I entitled to claim for from Natwest. They have charged me for having an overdraft Facility (£5,000). These "CHARGES" range over the past five years from £9 to current day £12 per month and also can i reclaim for "INTREREST CHARGES" that I have to pay when I go into the overdraft not over it. Not being a great one for money matters I'm unsure what to do....

Beate

Read the Reclaim Bank Charges Help Thread for what you can and can't claim but I can tell you now that overdraft interest is not reclaimable.

Nellie1972_2

I put in a claim for £2800 with nat west & they offered me 2500 - which I accepted & they paid into my bank in early July. Thanks very much Martin, that's 5 months worth of mortgage

hazel66

day 15 still no money looks like its gonna go all the way to 21 working days unless they change how long they can take to pay us again!!!!!

dubs_2

i got my offer at the beginning of the month and it went in on the 24th- so it is taking all month but it should arrive. just give them a polite call asking if they recieved your confirmation

anyhoo i would like to thank Martin and all board members for all the tips and advice you've given out- ive just recieved £1525 back!! yahoo!!

kandsv

Hi, still nothing in bank. Received a letter yesterday (29th) dated 23rd telling us the transfer had been made and £2933 has been paid into the account - i rang up to inform them that no money had reached the account and was told that it will take 5-7 days from the date of that letter - excluding bank holiday monday today is day 5 - looks like they're in it for the long haul - the charges seem to be taken 'on the day' why can't they refund them in the same manner - I really am getting rather annoyed now.

hazel66

have called plenty of times they can confirm they have received my confirmation but say they legally have up to 21 working days to refund money.my second offer letter is dated 3rd august they received it back on the 9th august.first they said it takes 7-10working days then10-14 working days now upto 21 working days.already had to cancell well deserved and overdue holiday because the money didnt arrive which upset the kids at this rate i will have to cancel christmas!!!

kandsv

yes we're the same - we were kind of counting on the money to pay for a well deserved holiday - if we'd have known we weren't going to get our money back by when we were told we would have it, we'd have made other arrangements to pay for it.

hazel66

i have been told it could go in anytime between now and the 7th september to ring them back if it isnt in by then.