NatWest

hazel66

just got of the phone to natwest they are now saying that as of wednesday it will now take upto 21 working days for the money to go into my account but as ive already waited 12 working days i should be near the top of the pile so i should get my money in 16-17 working days.how can they keep moving the goalposts????? i am so mad now :mad:

shamrock7

hazel66 wrote: »

just got of the phone to natwest they are now saying that as of wednesday it will now take upto 21 working days for the money to go into my account but as ive already waited 12 working days i should be near the top of the pile so i should get my money in 16-17 working days.how can they keep moving the goalposts????? i am so mad now :mad:

Phone up the switchboard and ask for the chief exec office. When they ask why tell them someone is dealing with a concern for you as no-one in customer relations can help you. Put your case to them. I did this and after a few calls and a fax someone in chief exec RBS credited my acct personally and apologised to me for the wait and the service I'd received. Good luck. Be really pleasant but firm as you get further.

Major_Sky

Just checked again today and the money has now gone in, so it may happen at any time during the day.

daveob

Major_Sky wrote: »

Just checked again today and the money has now gone in, so it may happen at any time during the day.

Are these settlement offers or won FO / Court case claims?

daveob

Has anyone had any experience of NatWest applying to set aside their court case judgement?

Stokey125

daveob wrote: »

Has anyone had any experience of NatWest applying to set aside their court case judgement?

Thier is a thread on this if you a search for it. It is a stand alone and not part of the main Nat|West thread. Are they still having there admin problem or have they sacked thelegal secretary.

Major_Sky

settlement offer, dave

kandsv

what a suprise ........ still nothing ....... today is day 13 since they signed for the acceptance letter

hazel66

same here day 13 and nothing gonna ring up if not in by 4pm cos i know that people have had there money that sent the settlement letter the same day as me august 9th

ACT_3

:mad: Hi

We received all of our statements for the last 6 yrs from Halifax a week or 2 ago - along with a letter about their plan to hold off dealing with anymore claims until the OFT decision.

However, we req these details while in our overdraft (before reading Martin's advice:o ) and they v quickly froze both our accounts (when one was still in credit!). We've since paid off the overdraft (opened new accounts with other bank and moved all our dd's) and left accounts open thinking that we'd need to if we want to reclaim. However, they are still trying to apply more charges for part month's overdrawn and add interest to those extra charges - despite the fact that we cleared the outstanding overdraft and took the balance to a few pounds in credit with their agreement.

OH is refusing to pay these latest charges outright but the Hfax are ringing us daily. V annoying. Would it make any difference if we closed the account? Could we still reclaim those old charges should the OFT case go well?

Help!