I bought a phone on ebay please HELP!!!

Craig78£

welshiex wrote: »

As part of EE contracts now the handset belongs to EE for the first 6 months, it is a breach of contract to sell the phone until then. And as said before is not unlockable until the 6 month time frame!

Hi mate can you give me a link for that please? That would help me out massively

Craig78£

glentoran99 wrote: »

how did you contact them? and is this the wording they used?

I contacted them through ebay live help it's a useful addition to the site and they are very helpful that was not the exact wording I just looked for the transcript in my inbox but can't find it

Craig78£

So at least me and 2 other board members are singing off the same song sheet.

fishybusiness

Slightly different versions available depending if and when a contract was taken out..

Link in is here

http://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions/mobile-phones/pay-monthly#ee

Latest version of terms here

http://ee.co.uk/content/dam/ee-help/Help-PDFs/EE%20PAYM%20T%26Cs%20v2.pdf

welshiex

Craig78£ wrote: »

Hi mate can you give me a link for that please? That would help me out massively

Will PM link as cannot post! Edit!! As fishy posted above ^^

sinar

The fact that it was locked to a specific carrier would indicate it is most likely a contract phone, when you buy iPhones outright from Apple they are fully unlocked.

Craig78£

sinar wrote: »

The fact that it was locked to a specific carrier would indicate it is most likely a contract phone, when you buy iPhones outright from Apple they are fully unlocked.

Yes true but not entirely you can buy phones from all the main carriers on pay as you go locked to their network.

Paulmy51

It's not a great situation as we purchased a traded in phone through a small independent retailer which was blocked by EE exactly 6 months after the contract it was linked to had been taken out as the purchaser had failed to make their contractual payments. The only solution offered by the fabulous EE was to invite us to pay the outstanding balance and remainder of the contract on behalf of the defaulting customer. ergo £350.00 brick

cootuk

I agree with the OP.
Last thing they want is for the phone to be blocked if the seller either stops paying the contract or lodges an insurance claim saying it's been stolen.
I would raise a SNAD saying it wasn't shown as being on contract and isn't yet the property of the seller to sell.

Remember to return it fully tracked.

Buzby

The seller may have no intention of doing anything illegal. Sure, EE say for 6 months they cannot sell it, but that applies to the OP. Their right of redress is with their customer. The second purchaser is not a party to this and cannot invoke or use clauses that are not a party to.

The phone will stay locked to EE and will not be blocked unless the (a) original seller reported it is missing/stolen or (b) they stop paying for the contract. The contract is for the SIM, so they may well use the money for the handset to pay off the line rental.

Considering the price you paid, the deal is reasonable - all things being equal, but not one I'd be content with. I purchase mine from the Apple Store and get AppleCare too.