BT Broadband top pick, we want your feedback

KateMN

Despite being previous disgruntled BT customers we decided to order BT broadband, lured by the deal (including £30 cashback). Unfortunately the cashback claim page accessed via MSE or via BT are not working.....the MSE one says we are not eligible (I can see no reason why this would be the case) and the BT one simply reloads with our information and the submit button but never actually submits it.

Attempt to contact BT via the online contact.....we will see...

Georgie_Roles

Having the same problem with the form. Can anyone help?

Georgie_Roles

How did you get your reward claim to be accepted? BT says I am not eligible - despite MSE saying I was?

65daysofstatic

holdon wrote: »

Any saving offered by BT will be eroded by frustration and annoyance with the BT 'customer services' in the event that a problem should manifest itself, and you can bet it will with BT. I have posted on this and other consumer sites regarding problems with BT customer services and I have never seen anybody praise the non existence of the BT customer service in fact every post I have seen seems to confirm what I am now stating, and some!.
Leave BT alone if you wish to retain your sanity in preference to any potential savings.

I can not agree with this post enough. I am tearing my hair out at the constant back and fourth, changing excuses/reasons for still not having working internet, engineers failing to turn up on agreed dates, people not phoning back when promised.

My BT story is detailed (and continues), here.

AlbionDan

Have just signed up using the link in this mornings email (£100 card and £30 cash back), couldn't find anywhere to pay for the whole contract upfront, appears to only have pay monthly options!? If so this has added £30ish a year to the bill. Anyone else had issues with this?

JJ_Egan

If you mean the advanced line rental then it will show on your members account page once with BT .

Dont forget the prices are subject to an increase from 2nd July 2016.

gingerbeardman

AlbionDan wrote: »

Have just signed up using the link in this mornings email (£100 card and £30 cash back), couldn't find anywhere to pay for the whole contract upfront, appears to only have pay monthly options!? If so this has added £30ish a year to the bill. Anyone else had issues with this?

Yes, I can't find the pay annually option either.

gingerbeardman

Found it! it's on the page titled "Add your extras" scroll down to "Line Rental Saver"

nick477

Hi Everyone
This is the first time I have posted on a forum like this but have been so let down by BT that I thought it is something that needs to be shared.
After receiving sales info from BT re their fibre Infinity 1 service an order was placed. The engineer came and activated the line but could not get the broadband to work. I then started chasing this up and after 3 months of chasing they said they were not sure if they could connect it at all so a month later they connected a standard copper service. Just to recap the house was without any broadband for 4 months! Previously it had been connected to Plusnet without any problems. It then took another 4 months to get the fibre connected. Because the original order had to be reset BT are refusing to give the discount that was offered with the original order and have charged 2 activation fees. While trying to sort the problem I was given 2 'dedicated' managers to try and help but eventually they did not return my calls or were moved to other duties.
To summarise, It took BT 8 months to provide the service that was ordered, and I am now being overcharged for the service. If I added up the time spent chasing this up over the 8 month period it would be measured in days rather than hours. Will I ever place another order with BT again - probably not!
If anyone from BT is reading this, please feel free to get in touch if you would like to help resolve this. I'm just preparing my case to submit to Offcom.

JJ_Egan

Presume you have used the BT complaints procedure .