Phones 4U collapses into administration

mobilejunkie

Anon wrote: »

What would you suggest to mitigate the loss MJ? Cashback deals look like an even bigger risk than previously - I doubt many people would have predicted a big player like P4U disappearing without paying up (there are some other mobile retailers that we are all probably even more wary of now, given recent poor performance paying up!).

Anon

1) Unless something drastic changes, lodge a claim with the administrators for all the unpaid cashback

2) Contact the network and see if they can help. They aren't obliged to, but may be sympathetic or allow you to downsize

3) Unless something drastically changes (most unlikely) you can't submit cashback claims; but keep an eye on things just in case there is a salvage job where whoever takes part of the business over agress to pay (so unlikely it's not really an option!).

4) You could sell the phone, terminate the contract IF the particular network wouldn't charge the VAT element and you're really desperate. Personally, I wouldn't and I sold my phones at the start of the contract.

Tibs15

For those like me whose phone is still in the local shop: as I had not heard anything since I rang on 16th I phoned and was transferred to Head Office. They are completing a form and will ring my home phone number within a week re getting my phone back then I will have to take it to the Apple Store ( a train journey). The number to ring is 08448712231 and press #when the options start. Hope this helps. It's been 11 days since I took the phone in and still paying EE and no phone. Hopefully will hear soon.

Jon_01

mrbigstuff wrote: »

Is this not breach of contract if you don't get tyour redemptions and as such allow you to walk away from contract?

The contract for the cashback is/was with P4U, it has nothing to do with your agreement with your mobile network for airtime. So, no, you have to keep paying.

Vodafone

McLean10 wrote: »

Exactly the same situation here but with Vodafone, a lot of going back and forth and not actually getting anywhere.

My 14 day cooling off period for poor network coverage ends on Thursday and I'm no closer to getting it sorted

Hi McLean10,

If you still need help with this, please email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

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Lee

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Vodafone UK

zombiedave

I traded in my old phone when I renewed my contract on the 5th Sept and they said it would take 15 days for the money to transfer, it still hasn't gone in yet and it has been nearly 20 days. P4U customer service were not helpful at all and directed me to the PWC website which has no information on trade in's. Obviously I signed a contract with them when they took my phone off me, but will I see this money anytime soon or have they basically just stole my old mobile?

Jon_01

zombiedave wrote: »

I traded in my old phone when I renewed my contract on the 5th Sept and they said it would take 15 days for the money to transfer, it still hasn't gone in yet and it has been nearly 20 days. P4U customer service were not helpful at all and directed me to the PWC website which has no information on trade in's. Obviously I signed a contract with them when they took my phone off me, but will I see this money anytime soon or have they basically just stole my old mobile?

I think you're highly unlikely to see any money now, but you may get your phone back. I'd guess you'd have to contact the administrators and see what they advise.

Alan_Tew

Am I right in thinking that Phones 4 U are in breach of contract and therefore I have grounds for cancelling my account with them so I could in theory cancel my direct debit and sign up with EE directly

Jon_01

Alan_Tew wrote: »

Am I right in thinking that Phones 4 U are in breach of contract and therefore I have grounds for cancelling my account with them so I could in theory cancel my direct debit and sign up with EE directly

The only contract you might have with P4U is for cashback. You mobile contract is with whichever network you're on. P4U were just agents for that network and your contract is still valid with that network and you have no grounds to stop paying for it.

dlake0001

I don't know if anyone can help and I'm fearing the worst but on the Sunday morning (14/09/14) Phones4U were the only site still saying they could fulfill delivery of the iphone6 Plus on launch day so I ordered and paid for one on my debit card sim free at a cost of £699. That night news broke that the company were going into administration. Since then information has changed repeatedly. At first they said all orders would be honoured, then all orders would be cancelled and refunded, then you had to contact p4u to cancel, which I did and was told the money would be refunded in 6 working days. Nothing has appeared so I called them again this morning and was told I now have to apply to PWC to get my money back but their site basically says you'll have to wait for months and probably will get very little back. Anyone had their money refunded yet? Anyone know of anything I could try? It appears they were aware on the previous Friday that they were likely to go into administration so why the hell did they take my money?

Silk

dlake0001 wrote: »

I don't know if anyone can help and I'm fearing the worst but on the Sunday morning (14/09/14) Phones4U were the only site still saying they could fulfill delivery of the iphone6 Plus on launch day so I ordered and paid for one on my debit card ................ Anyone know of anything I could try? It appears they were aware on the previous Friday that they were likely to go into administration so why the hell did they take my money?

Have you spoken to your bank to do a chargeback ?