sky broadband new £192 deal m&s gift

2507

nasrin84 wrote: »

Hi All

This is my first post!!

I have been trying to purchase this offer since Sat and no joy. I follow the link which takes me to sky. I fill in all my details then it does a customer status check. Which for some reason keeps saying I already have an account!! which I don't!

I rang sky and they said that there was no account under my name and to contact mse and its an error on there part and nothing they can do!!! someone help!!

I don't want to miss out on a years free broadband and vouchers!!

Hi, I am having that exact same problem. Did you get any further forward with it?

jsmoove

2507 wrote: »

Hi, I am having that exact same problem. Did you get any further forward with it?

I had this same issue. I think it had something to do with the email address I was using. As I used to have a sky account a few years ago, and I have a feeling that my email address was still in their system, hence it was rejecting me. As soon as I used a different email address it went straight through.

Of course it could have just been coincidence, but thought I'd share nonetheless.

Good luck.

2507

jsmoove wrote: »

I had this same issue. I think it had something to do with the email address I was using. As I used to have a sky account a few years ago, and I have a feeling that my email address was still in their system, hence it was rejecting me. As soon as I used a different email address it went straight through.

Of course it could have just been coincidence, but thought I'd share nonetheless.

Good luck.

I gave that a try with two different Email addresses and still no joy. I know for a fact I haven't had sky TV since at least March 2013 and I have never had Broadband/Phone line with them so I have no idea why it wont go through and is claiming I already have an account, even Sky say I haven't! Really annoying as the offer ends tomorrow.
Thanks for your help though.

yz324

I am planning to switch from Talktalk to sky using the £192 deal moneysavingexperts is providing.

The question is this:

my current contract with Talktalk ends in October, is it okay if I start with the Sky contract before it terminates? (I want to know if anything bad would happen as two different providers will try to provide me with internet) I cannot ends the talktalk contract early without paying for a termination charge.

PS: I don't care about changing landline numbers etc. this is a rented property and I don't actually have a landline phone though I am paying for it.

mije1983

You can't have 2 providers on the same line. Sky will take over from Talk Talk and you will have to pay any outstanding charges to Talk Talk if you change before your minimum term is up.

dh-york

I'm attempting to apply for this as existing Sky TV customer but it states the M&S voucher is for £25 not £100 !! (email sent but not sure I'll get a reply before the offer closes) so yes working but not actually 'ordered' yet

yz324

mije1983 wrote: »

You can't have 2 providers on the same line. Sky will take over from Talk Talk and you will have to pay any outstanding charges to Talk Talk if you change before your minimum term is up.

Do you know if I will need to pay an early termination fee? I have already paid the bill for the last month of my contract.

lithe_mind

I have the same question - my minimum term with TT ends on 11 Nov. When do I call to cancel the services with TT and when do I call Sky to order the services (I understand I cannot specify a date with Sky... )

jhp

yz324 wrote: »

Do you know if I will need to pay an early termination fee? I have already paid the bill for the last month of my contract.

Yes you will be subject to early termination charges if you cancel your contract before it ends.

jhp

dh-york wrote: »

I'm attempting to apply for this as existing Sky TV customer but it states the M&S voucher is for £25 not £100 !! (email sent but not sure I'll get a reply before the offer closes) so yes working but not actually 'ordered' yet

As an existing customer of Sky you don't qualify for the offer.