sky broadband new £192 deal m&s gift

karnige

Hi,
I have been on the phone to sky and they said I am only eligible for £25.00 M & S voucher and not £100.00 which has confused me, I am a new broadband customer although I had tv the promotion said NEW broadband customer.
I have read on here that some customers have had their £100.00 from Sky
I dont know what I should do now and also will I recieve that voucher for £92 from affiliate window??????

Thanks Karen

mije1983

karnige wrote: »

Hi,
I have been on the phone to sky and they said I am only eligible for £25.00 M & S voucher and not £100.00 which has confused me, I am a new broadband customer although I had tv the promotion said NEW broadband customer.
I have read on here that some customers have had their £100.00 from Sky
I dont know what I should do now and also will I recieve that voucher for £92 from affiliate window??????

Thanks Karen

I doubt you will get the extra £92 if you already have TV with Sky. It was for new Sky customers only.

Until Thu 11 Sept we've blagged Sky newbies.....

And it defined new customers as

Who counts as a new customer? Anyone who hasn't had any type of broadband or TV service with Sky for over 12 months.

canterswest

mije1983 wrote: »

I doubt you will get the extra £92 if you already have TV with Sky. It was for new Sky customers only.



And it defined new customers as


Who counts as a new customer? Anyone who hasn't had any type of broadband or TV service with Sky for over 12 months.

Here's MSE's advert:


Urgent. Line rent & b'band £192 for a year (pay £15.40/mth) get £192 M&S vchs
Fair to say deal-wise, we think this is THE BEST BROADBAND DEAL WE'VE EVER SEEN. But it ends Thu 11.59pm
If you're on a standard BT, Sky, Virgin or TalkTalk package, you may pay £300+/yr for broadband & line rental (excl calls). This deal knocks those for six. We gave you a heads-up last week. Now it's live, here's the full rundown...
Ends Thu: £192 M&S vouchers on £192 line rent & broadband. MSE Blagged. This is for Sky newbies or those who left it 12+ months ago signing up to a 12-mth contract. It's ONLY available via these special links - THIS LINK FROM DESKTOP/TABLETS: Sky line rent & bband deal* or FROM MOBILES: Sky line rent & bband deal*. Pls read full info...

- Compulsory line rental. You pay £15.40/mth for 12 months - so £184.80 over the year.
- Unlimited broadband (avail to 90% of UK). Up to 17Mb speed, this comes free with the line rent for 12mths. After that you're free to leave or pay £10/mth (£7.50/mth Sky TV users).
- Compulsory Sky router: It's 'free' but you have to pay £6.95 to cover p&p.
- Call costs: Weekend calls (up to 60 mins per call) to landlines included, other calls to UK phones match BT (see full call charges). Worth not if you rack up £100/mth in call charges, you'll be cut off until it's paid.
- You get £192 of M&S vouchers (£100 by post, £92 emailed). This is sent as TWO DIFFERENT vouchers - both within 90 days of your phone line being activated. A £100 voucher will be sent by post from Sky, plus a £92 voucher emailed from Affiliate Window (the marketing agency that runs Sky's special web promo deal).

Analysis: A year's line rent plus the £6.95 router p&p is £191.75 over the contract (excl calls). You then get £192 in M&S vouchers. If you'd spend that at M&S anyway, factor it in and you're effectively 25p UP over the year.

£20 installation may apply. Don't have a line, or switching from cable? You'll pay £20. A few on certain normal lines may need to as well. The only way to know is via the application process (it'll tell you before you commit). See Installation info

---

Firstly, in line 3 the advert says:


'If you're on a standard BT, Sky ......for broadband & line rental (excl calls)'


To me that means the deal is for people on a standard Sky broadband and line rental package.


The advert goes on to say: 'This is for Sky newbies or those who left it 12+ months ago signing up to a 12-mth contract.'


The Advertising Standards Authority is likely to say that confuses who the deal is for and it has earlier referred to people on standard Sky broadband and line rental and that this deal will knock the socks off your current package.


The ASA has adjudicated on previous offers from MSE.


http://www.asa.org.uk/Rulings/Adjudications/2014/9/Moneysavingexpertcom-Ltd/SHP_ADJ_267648.aspx#.VENlRFJATcu


In this adjudication, it upheld a complaint that in a headline, MSE referred to 'phone' and used a graphic of a phone. The advert then said in the small print that no calls were included, but the ASA said:


'We considered the text "Included calls: None ..." contradicted rather than clarified that impression. Because phone calls were not included in the stated price and that was not made sufficiently clear, we concluded the claim was misleading.'


So if there was a reference in small print in this advert to the deal NOT being for anyone with any type of broadband or TV service with Sky during the previous 12 months, this is unlikely to count as clear if you wanted to make a complaint to the ASA that the advert was misleading.


If the ASA upheld your complaint, you could request MSE fulfils its offer and gives you the advertised discount.

KTmum

I too have had my 100 from sky but nothing about £92. I believed their vouchers were coming via post. I noticed supplement for not having TV but it was listed but not charge don my bill. It is definitely free.
Now i have contact details for affiliate i will email and keep you posted.

mije1983

canterswest wrote: »

So if there was a reference in small print in this advert to the deal NOT being for anyone with any type of broadband or TV service with Sky during the previous 12 months, this is unlikely to count as clear if you wanted to make a complaint to the ASA that the advert was misleading.

It wasn't in the small print. It was in text the same font and size as the rest of the advert on the MSE broadband page. It was pretty clear to me you wouldn't get £192 as an existing customer, which is why I didn't take up the offer myself.

In the email advert you quoted, in the first paragraph, it does say to make sure you read the full info. It then provides a link at the end of the ad to the full info page.

I'm sure it was just a coincidence that you omitted the below part of the email advert from your post as maybe you didn't see it as relative as it was just links. However, it is the part that shows an offer that's good if you've already got Sky, and the link to the full info that the ad you quoted tells you to read first.

• Or pay £162/year for b'band & line rent, get £100 Amazon vch (good if you've already got Sky). An alternative deal - we've blagged a year's EE contract where you pay £132 line rent for a year upfront (or £15.75 if you pay monthly) and £2.50/mth broadband. Sign up to it and you get £100 Amazon voucher. See: EE deals.

More detailed info and alternatives in Cheap Broadband. Related: Cheap Home Phones, Digital TV Cost-Cutting

The MSE page that the above takes you to was this


http://web.archive.org/web/20140906051058/http://www.moneysavingexpert.com/phones/cheap-broadband#skyfree

canterswest

'Who counts as a new customer? Anyone who hasn't had any type of broadband or TV service with Sky for over 12 months.'


I could not find this on the web page you linked to.

wullien4900

Come on MSE give us your official response. There must be enough bad feeling in this thread to get the press interested!

lowey260

I've also heard nothing, Hopefully its fine but got this thought in my mind its a scam.

Alirhi?10

I am in the same boat too the Sky voucher has arrived the affiliate one hasn't. I'm not prepared to leave this. This is mis selling on Martin Lewis part and if I do not receive a response I will have a solicitor friend draw up a letter. I agreed to this contract due to the vouchers being offered and now the £92 hasn't materialised. Solicitor and Watchdog are next! So annoyed.

mije1983

newtoallofthis wrote: »

HELP??????

I too have gone through all the right links, my SKY has been activated, I have received SKY's £100 giift voucher via an email. But I have heard nothing from the Affiliate windows about my further £92 voucher. Have I been scammed by MSE?!?!?!? Surely not?!?!?!

What can I do to chase this up? I would never have signed up for a year's contract if I was only going to get one of these vouchers. We need answers MSE!

wullien4900 wrote: »

Come on MSE give us your official response. There must be enough bad feeling in this thread to get the press interested!

Alirhi?10 wrote: »

I am in the same boat too the Sky voucher has arrived the affiliate one hasn't. I'm not prepared to leave this. This is mis selling on Martin Lewis part and if I do not receive a response I will have a solicitor friend draw up a letter. I agreed to this contract due to the vouchers being offered and now the £92 hasn't materialised. Solicitor and Watchdog are next! So annoyed.

From earlier on in this very thread, the official response is to wait up to 90 days:

MSE_Megan wrote: »

Hi everyone,

Just wanted to point you to this written in the deal:

£192 worth of M&S vouchers (£100 by post, £92 by email). This is sent as TWO DIFFERENT vouchers - both within 90 days of your phone line being activated. There is a £100 voucher sent by post from Sky, plus a £92 voucher emailed from Affiliate Window (the marketing agency that runs Sky's special web promo deals).

There is an (up to) 90 day wait, as the vouchers are coming from both Sky and their marketing agency. This might explain why Sky don't seem to know about the other half of the vouchers!

Hope this helps.