sky broadband new £192 deal m&s gift

JossBanx

Hi. Signed up to sky last month. Was really pleased with deal. Received £100 M&S voucher within a week of connection but have nit heard hide nor hair from AFfiliate Window. As this was negotiated by MSE with Affiliate Window, can no one there check this out for those of us missing vouchers please?

koopdekoop

Today i received,via email,the final £92.. it was a great deal ! Thanks

KTmum

Got £100 no bother from Sky, but nothing from Affiliate Window so I emailed them and go a nice reply from Kate who said it may take 90 days from sign up. I emailed back and said thanks and that I was hoping to use vouchers for Christmas but never mind. Lo and behold Voucher for £192 arrived yesterday ( NB it arrived in SPAM folder!) so take heart everyone who is waiting

Rosie_Dale

Can i ask what date you signed up please.
I signed up on 10.9 14 but have not received the £92 yet.

Forumnewbie

I have not received either the £100 M & S vouchers or the £92, despite being told by affiliate window it would take up to 90 days and I signed up and paid on 5th Sept 2014. My order says we will "normally" receive our vouchers within 2 weeks of setting up but it could take up to 45 days - it is now 63 days. Affiliate Window said "up to 90 days" for the £92 vouchers. Help MSE - you marketed this!

Also by some coincidence haha we received this week notification from Sky (beware: it looks like junk mail) saying our line rental is going up by £1 per month from 1st Dec and there are hikes on the phone call charges too. Does anyone know if this is actually allowed on an annual contract? Is this what they call "small-print" and if so how did I miss it? I went through everything.

[Deleted User]

Forumnewbie wrote: »

Does anyone know if this is actually allowed on an annual contract?

You don't have an "annual contract", you have a minimum term contract which will simply become a rolling contract (with a month's notice of cancellation) after that term ends.

Of course they can raise prices. However, such increases will also allow you to cancel early with no penalty if you so desire.

Forumnewbie

I must say, I have never had another contract where the prices were increased before the year is out. This is a first for me. Yes they do say you can leave if you are within your "minimum contract period" (what's this?) and also by giving 30 days' notice, by which time the new prices on 1st Dec would have kicked in. I will never trust Sky again - would anyone else? And would I trust MSE's "unbeatable" offers? What strikes me is that if I were to give notice (if I could) - and what a hassle that would be - would I lose my vouchers which I haven't yet heard a dickie bird about!?

jem16

Forumnewbie wrote: »

I must say, I have never had another contract where the prices were increased before the year is out. This is a first for me.

It's very common for utilities which are very rarely a set amount for 12 months unlike insurance products. I'm surprised you haven't come across it before.

Forumnewbie

We had TalkTalk for 2 years and before them Plusnet and neither increased the monthly deal. Our monthly gym payments are identical along with everything else on Direct Debit, but as you say, our utilities are with NPower and are all over the place. That was also via Martin's Money Saving and have umpteen complaints in the forum. I need to do a switch asap. Life with quarterly bills from British Gas, London Electricity and BT, used to be so simple, does anyone remember?

[Deleted User]

Forumnewbie wrote: »

Yes they do say you can leave if you are within your "minimum contract period" (what's this?)

I already explained that you don't have an "annual contract" in my last reply. The "minimum term" is the amount of time you agreed to sign up for the services you pay Sky for.

Forumnewbie wrote: »

I will never trust Sky again - would anyone else?

I recommend you read the terms of contracts you agree to from any provider. It was never guaranteed that the prices you agreed would be frozen, only the percentage reduction you enjoy will be maintained.

Forumnewbie wrote: »

What strikes me is that if I were to give notice (if I could) - and what a hassle that would be

Why would it be "hassle" to give one month's notice? Your letter about the price increase does allow you to cancel

Forumnewbie wrote: »

would I lose my vouchers which I haven't yet heard a dickie bird about!?

I'm sure if you cancel very early into the contract then your vouchers will not be forthcoming.

You appear to be very confused about the nature of contracts you agree to. Just because some other providers (and your gym) had no price increase during your tenure with them, it is not automatic that this will always be the case.
A few years ago, Sky had a similar price freeze, which is probably why Talk Talk didn't raise their prices for you. Talk Talk are also raising prices this December:
https://forums.moneysavingexpert.com/discussion/5101142